Wholesale Mortgage Account Manager
Summit Funding, Inc.
Account Manager, Growth
Papaya Global
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be the main focal point of contact for everything client related
- Maintain a high level of product proficiency to guide clients on the best business solution through papaya product
- Fully understand the features and limitations of Papaya’s entire suite of products and provide innovative and creative solutions
- Take the customer through the client lifecycle to ensure ongoing success
- Navigate internal resources and get answers, addressing issues end-to-end in a timely manner
- Transform the way clients invest in Papaya and make decisions that contribute to their bottom line
- Grow product adoption and use, educate the customer on the platform
- Complete individual client requests independently using judgement and problem-solving skills
- Build productive and trusting relationships with clients by meeting deliverable expectations and timelines and making effective recommendations
- Clearly communicate progress of monthly/quarterly initiatives to internal and external stakeholders and process feedback
Requirements
- 3+ years previous experience in customer success in a SaaS startup
- Exceptional communication and presentation skills
- Strong team-working skills
- Ability to adapt to a fast-paced, international work environment
- “Customer-First” attitude and approach
- Ability to effectively prioritize tasks and manage time under high-pressure situations
- Fluency & excellent communication skills in English
- Additional languages an advantage
