Palo Alto Networks

Technical Customer Success

• Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Work together with product and engineering teams ensuring our customers and partners get the most out of our products
• Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Customer Success Engineer, Cortex

Solutions Engineer

• Develop pre-defined, partner-led offerings based on PANW next-gen security platforms.
• Recommend advisory, implementation, and/or managed offers and best practices curated to the requirements provided by and/or interpreted from the partner.
• Assist Business Development with vetting of partner technical capabilities, both prior to offer development and ahead of offer launch.
• Provide technical enablement and support for relevant partner personnel as a trusted advisor through partner-specific webinars, workshops, and ongoing discussions.
• Create and influence technical documentation for offer development processes and enhancements.
• Maintain, optimize, and refine partner offerings through their lifecycle with new capabilities.
• Collaborate with internal technical partners and support them as a subject matter expert on technical partner offers.

Partner Solutions Architect

Support Engineer

• Provide post-sales technical support for Prisma SD-WAN, including configuration guidance, troubleshooting, and best practices via phone, email, and web
• Own and drive complex or high-impact customer issues, including escalation scenarios, until resolution
• Troubleshoot networking issues across SD-WAN environments, including routing behavior, tunnel stability, and traffic flow
• Investigate issues using logs, packet captures, and system-level diagnostics
• Reproduce customer issues when needed and work with Engineering to validate and escalate defects
• Work with Product and Engineering teams to share customer feedback and help improve product quality
• Clearly communicate technical findings and recommendations to customers
• Contribute to knowledge base articles and internal documentation
• Support and guide other engineers on the team when needed
• Provide support that includes mandatory weekend, holiday shift work and on-call support.

Staff Technical Support Engineer, Prisma SD-WAN

Product Manager

• Own the end-to-end lifecycle of the Cortex services portfolio • Design, build, and launch service offerings for Customer Support, Professional Services, and Customer Success • Develop comprehensive business cases for new service initiatives • Lead the end-to-end service introduction process from concept to launch • Establish and track key success metrics for service offerings

Principal Product Manager, Services

Analyst

• Serve within the customer-focused function of the Unit 42 MDR team, providing proactive communication and technical guidance to customers.
• Support onboarding activities for new customers to ensure a smooth setup and transition experience.
• Monitor, triage, and route incoming customer communications while answering technical questions related to alerts, reports, incidents, and recommendations.
• Partner closely with MDR analysts to ensure customer questions regarding incidents, threats, and investigations are fully addressed.
• Own the customer communication lifecycle during active incidents, ensuring timely updates, clarity, and alignment on next steps.
• Drive consistency and quality in how incidents, findings, and threat intelligence are communicated externally.
• Escalate and advocate for customer issues internally across Product, Engineering, and broader Unit 42 teams to ensure effective resolution.

MDR Customer Focus Analyst – Weekend Shift

Systems Engineer

• Implement and support the SSO, MFA and user access provisioning services
• Develop and maintain IAM policies, procedures, and standards
• Partner with IT and product teams for SSO and user registration integration
• Maintain and support API based micro services for customizing customer and partner registration
• Manage scalability, capacity planning, redundancy, and resiliency
• Maintain service availability and performance SLAs based on business and product requirements
• Work with other Identity Platform engineers to deploy and maintain services, capacity planning, create and review operational runbooks
• Contribute to future roadmap, design, deployment, validation, operations and DR/BCP
• Design proactive service monitoring, alerting and trend analysis of the services, and implement self healing
• Participate in on-call support rotation and handle IAM-related incidents as needed

Senior IT Systems Engineer

Account Manager

• Your Career: The Strategic Account Manager partners with our customers to secure their entire digital experience.
• You’re responsible for leading and driving new engagements within our largest revenue producing clients.
• You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer.
• Your consultative selling experience will identify business challenges and create solutions for our customers.
• Create clear goals and complete accurate forecasting through developing a detailed territory plan.
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services.
• Travel as necessary within your territory, and to company-wide meetings.

Strategic Account Manager

Full-stack Engineer

• Provide technical leadership for the end-to-end delivery of solutions, ensuring alignment with cross-functional product management and quality assurance teams.
• Design, implement, and troubleshoot robust next-generation cloud security solutions to address complex network security challenges.
• Drive the development of scalable cloud security architecture through hands-on coding and strategic architectural planning.
• Manage the full product development lifecycle, from definition and design through implementation, testing, and deployment.
• Collaborate proactively with Product Management, SRE, and Quality Engineering to deliver high-quality security-as-a-service offerings to market.

Senior Principal Software Engineer, NetSec-PanOS Dev

• Provide technical leadership for the end-to-end delivery of solutions, ensuring alignment with cross-functional product management and quality assurance teams.
• Design, implement, and troubleshoot robust next-generation cloud security solutions to address complex network security challenges.
• Drive the development of scalable cloud security architecture through hands-on coding and strategic architectural planning.
• Manage the full product development lifecycle, from definition and design through implementation, testing, and deployment.
• Collaborate proactively with Product Management, SRE, and Quality Engineering to deliver high-quality security-as-a-service offerings to market.
• Simplify complex technical issues to improve end-customer outcomes by working closely with customer support teams.
• Foster a culture of innovation, intellectual curiosity, and problem-solving within the engineering organization.

Principal Software Engineer – NetSec, PanOS Dev

• Provide technical leadership and expertise in customer’s security transformation journey
• Define technical solutions that secure a customer’s key business imperatives
• Evangelize PANW industry leadership in on-prem, cloud, and security operations services
• Build and implement strategic, technical account plans
• Understand and articulate customer business requirements
• Collaborate closely with Professional Services, Customer Success and Specialist teams

Solutions Consultant – Level 2

Director

• Drive the Proactive Consulting Service for the SOC assessment offering
• Serve as a trusted advisor and key contributor
• Manage and coach personnel
• Partner across Unit 42 and Palo Alto Networks for quality services
• Identify alignment between Unit 42 solutions and customer challenges
• Support engagement teams in addressing technical objections
• Lead the design, development, and delivery of consulting enablement content

Consulting Director, SOC Assessment Service – Proactive Services

Sales

• As a Regional Sales Manager - DOJ, you will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
• Bring your experience and consultative selling skills to initiate long-standing relationships with prospective customers and executive sponsors
• Your focus will be to create and implement strategic account plans focused on attaining enterprise-wide deployments
• Understanding of the strategic competitive landscape and customer needs so you can effectively position Palo Alto Networks
• Engage a programmatic approach to demand to generate, develop, and expand your territory
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Travel as necessary within your territory, and to company-wide meeting

Regional Sales Manager – Federal Civilian

Developer Relations

• Directly impact how customers leverage observability for their infrastructure and services architecture
• Leverage AI infrastructure like LLMs, ML to build innovative capabilities for our customers
• Design experiences and systems for contextualizing large amounts of telemetry data
• Help shape the architecture of a rapidly scaling platform
• Collaborate with deeply technical teammates and customers
• Improve our own system observability (we use our own product heavily)
• Improve performance, reliability, and cost efficiency of distributed systems
• Mentor engineers and help maintain our engineering standards

Principal Engineer, Software Developer Experience, Backend

• Work on technically challenging problems with some of the largest distributed systems in the world.
• Directly impact how engineering teams debug production systems.
• Help shape the architecture of a rapidly scaling platform.
• Collaborate with deeply technical teammates and customers.
• Design and build scalable backend services that process high-volume telemetry data.
• Develop systems for ingestion, storage, indexing, and querying of time-series and event data.
• Improve performance, reliability, and cost efficiency of distributed systems.
• Collaborate with frontend teams to design clean, efficient APIs.
• Mentor engineers and help raise engineering standards.

Principal Engineer – Software, Storage

Financial Planning and Analysis

• Be a trusted finance partner to the channels leadership team and drive execution of their business priorities
• Build cross-functional partnerships and lead through influence to help solve complex interdisciplinary problems
• Develop GTM metrics and publish financial packages for enhanced business performance visibility on a monthly and quarterly basis
• Ensure prudence and financial rigor / ROI analysis on partner investments
• Lead the monthly/quarterly close process
• Financial business support including budgeting, forecasting, reporting, financial modeling and analysis, and annual planning
• Lead strategic projects
• Improve operational excellence through identification and execution of initiatives that create efficiency
• Collaborate as well as mentor colleagues in India