Owner.com

SEO Marketing

• Define hypotheses on how to best drive traffic growth across Owner’s ~10k restaurant locations, drawing on the latest SEO/AEO industry knowledge, algorithm changes, and impact trends
• Systematize decision-making on determining the best SEO strategy for each Owner customer during the launch process
• Build systems and processes for effectively handling inbound customer questions and concerns about their SEO/AEO strategy and performance
• Build systems and processes for proactively identifying locations that are underperforming on traffic acquisition and making changes to improve performance
• Hire, manage, and develop a small team of experts on local SEO/AEO
• Serve as a subject matter expert for the EPD team, partnering with Product and Engineering on determining how to evolve the capabilities of our automated systems for SEO/AEO

Head of SEO, AEO

AI Engineer

• As an Applied AI Operator, you’ll be responsible for end-to-end execution and cross-functional leadership of AI-powered/enabled builds.
• The projects we work on are significant and impactful enough to fundamentally alter the trajectory of the business (i.e. regular driving of double digit improvements to company-wide KPIs).
• You’ll have the opportunity to lead and execute builds that continue to do so.
• Our goal for Applied AI is to firmly establish ourselves as a best-in-industry Applied AI team. We need you to help us get there faster.
• There exists a massive backlog of AI-solvable problems from every team at Owner.

Applied AI Lead

Engineer

• Own the technical backbone of our GTM marketing stack.
• Design and build the tracking infrastructure that powers our paid acquisition.
• Build and maintain server-to-server conversion integrations for Meta, Google Ads, and other paid platforms.
• Own tracking hygiene end-to-end: UTM standards, pixel coverage, event schemas, and identity resolution.
• Define the canonical customer/lead object, key events, and the attributes that power segmentation and personalization.
• Build pipelines that populate profiles with the richest possible signal: behavioral, transactional, and engagement data.
• Define identity resolution so leads and customers are recognized consistently across every tool and touchpoint.
• Drive faster, cleaner customer data into Braze to achieve better segmentation and better results.
• Build and evolve marketing workflows leveraging tools such as Make.com, Braze, and HubSpot with reliability and observability baked in.
• Identify gaps in the stack and make the case for solutions.

Senior Martech Engineer

Customer Success Manager

• As the Manager of Customer Success, you will be instrumental in shaping the overall customer experience and long-term success of our clients. Your work will directly impact the company’s growth by:
• Reducing Customer Churn: Through proactive monitoring and tailored retention strategies, you will help reduce churn, ensuring customers continue using and benefiting from our platforms.
• Increasing Customer Lifetime Value: By fostering deeper relationships with customers and identifying opportunities for upselling or cross-selling, your efforts will significantly contribute to higher customer lifetime value (CLTV).
• Improving Customer Experience: You will be at the forefront of identifying and addressing customer needs, ensuring their experience with our platform is seamless, successful, and consistently improved over time.
• Driving Customer Advocacy: Your role will cultivate satisfied customers who become advocates, helping build a positive reputation for our brand and encouraging referrals through word-of-mouth or formal programs.
• Your leadership in retention efforts will be pivotal in sustaining the company’s growth, revenue, and market position in the competitive restaurant technology space.

Manager, Customer Success

• As the Manager of Customer Success, you will be instrumental in shaping the overall customer experience and long-term success of our clients.
• Your work will directly impact the company’s growth by:
• **• Reducing Customer Churn**: Through proactive monitoring and tailored retention strategies, you will help reduce churn, ensuring customers continue using and benefiting from our platforms.
• Increasing Customer Lifetime Value**: By fostering deeper relationships with customers and identifying opportunities for upselling or cross-selling, your efforts will significantly contribute to higher customer lifetime value (CLTV).
• Improving Customer Experience**: You will be at the forefront of identifying and addressing customer needs, ensuring their experience with our platform is seamless, successful, and consistently improved over time.
• Driving Customer Advocacy**: Your role will cultivate satisfied customers who become advocates, helping build a positive reputation for our brand and encouraging referrals through word-of-mouth or formal programs.
• **• Your leadership in retention efforts will be pivotal in sustaining the company’s growth, revenue, and market position in the competitive restaurant technology space.

Manager, Customer Success – Mexico/Colombia

Brand Designer

• Evolve Owner's brand identity across the board: visual systems, typography, color, illustration style, photography direction, physical products, and tone of voice
• Create brand guidelines and systems that empower the team and our partners to execute consistently across channels without bottlenecking on you
• Design for impact across the customer journey, from awareness and acquisition to retention and advocacy: landing pages, campaigns, event materials, sales decks, swag, and more
• Build our internal brand presence, designing employee merchandise, office materials, and team swag that people actually want to wear and use
• Collaborate cross functionally with product design, marketing, sales, and leadership to ensure brand and product feel like one cohesive experience
• Bring ideas to life quickly, whether that's a pitch deck for a partnership, a booth design for a restaurant trade show, or a brand refresh for a product launch
• Stay connected to our customers, independent restaurant owners, and ensure the brand reflects their reality, not a sanitized version of it
• Build for scale, knowing that the systems you create today will need to support a much larger company tomorrow

Software Engineer

• Build and maintain a rich pipeline of high-caliber talent to meet both current and future hiring needs.
• Own the full recruiting lifecycle from kickoff through offer with precision, velocity, and a strong focus on candidate experience.
• Design and execute creative sourcing strategies to surface and engage top-tier candidates, especially for highly competitive engineering roles.
• Lead candidate outreach, pitch our mission and team with authenticity and clarity, and conduct interviews that identify both skill and potential.
• Serve as a champion of an outstanding candidate experience, ensuring clear, timely, and respectful communication throughout.