Owner.com

Engineer

• Own the device lab end-to-end: procure, provision, organize, and maintain a fleet of POS tablets, networking equipment, payment devices, printers, and related peripherals.
• Define and execute device validation plans across changing variables including: hardware models and revisions device configuration and provisioning states OS versions and patch levels Owner POS application versions peripheral firmware and connection types (USB, Bluetooth, Wi-Fi, Ethernet)
• Build and maintain a testing matrix that captures supported and in-progress combinations; continuously expand coverage as we add new devices and markets.
• Create and evolve SOPs for hardware/software testing, device setup, troubleshooting, and re-qualification when any variable changes.
• Run regression and acceptance testing for POS releases, peripheral integrations, and OS/firmware updates; clearly document results and risks.
• Investigate and root-cause device issues by reproducing bugs in the lab, isolating variables, and partnering with engineering to land fixes.
• Partner cross-functionally with POS Engineering, Mobile/Backend, Payments, Support, and Product to drive lab priorities and release readiness.
• Improve lab efficiency over time, including lightweight automation for repeatable test flows, inventory tracking, and device health monitoring.
• Help define lab strategy as we scale: what to standardize, what to automate, and what future hires or tooling will be needed.

Senior Device Lab Engineer

Product Manager

• Develop the roadmap for guest-facing ordering, balancing growth initiatives, experience improvements, and big strategic bets
• Drive more guests to order directly from Owner customers by making the experience fast, clear, and easy
• Use AI to optimize customers’ menu presentation at scale across tens of thousands of restaurant menus
• Elevate usability, accessibility, and product delight across every interaction
• Help Owner.com become the most loved brand in restaurant software

Senior Product Manager, Guest Experience

QA Engineer

• Evaluate the customer interactions led by our CSMs on both proactive outreach calls and reactive retention calls.
• Ensure that we hit a high standard of service based on our Customer Success Quality rubrics.
• Identify recurring gaps in communication or process.
• Surface coaching opportunities and collaborate closely with Success leadership to recommend training and process improvements.
• Listen to and score Customer Success calls that aim to increase customer retention through both proactive and reactive motions.
• Provide clear trends and coaching opportunities based on rubrics scores to Success leadership.

Quality Assurance Specialist – Customer Success

People Operations

• Collaborate with CX + G&A leadership to understand business needs and develop People Ops strategies that drive organizational effectiveness and support rapid growth.
• Partner with our Talent team to attract and hire top talent at an accelerated rate; develop retention strategies to drive business growth.
• Design and implement training programs and career development initiatives that equip team members with the skills necessary for success in their roles and support career advancement.
• Partner with leadership, providing guidance on performance management to foster a culture of accountability and recognition in a high talent density culture.
• Champion initiatives that promote Owner’s values and drive positive workplace culture and employee engagement. Gather and analyze employee feedback to drive improvements.
• Utilize People Ops metrics and analytics to assess the effectiveness of People Ops programs and make data-driven decisions that align with business objectives.
• Ensure People Ops practices comply with legal regulations in consideration of a global workforce and develop policies that support the business and meet country specific needs.

People Business Partner, CX, G&A

Operations

• Build and run the core financial operations engine at Owner—including Billing, AR, and the systems that power subscription revenue.
• Own and scale billing infrastructure for new products and pricing experimentation.
• Design, implement, and refine billing policies, exception frameworks, and enforcement standards.
• Use data to evaluate whether billing exceptions or policies meaningfully improve retention, collections, or long‑term customer value.
• Improve cash collections and operational accuracy across Finance.
• Implement process automation and controls that strengthen reliability and auditability.
• Partner cross‑functionally to architect scalable financial systems, integrations, and data flows.
• Become the go‑to expert for Owner’s billing and revenue operations landscape.

Billing Operations Lead

• Driving high-impact, cross-functional initiatives
• Identify and lead the highest-leverage projects that are too new or complex to have a natural owner within the business. You’ll spin up and own strategic initiatives or functional areas that require urgent focus or long-term incubation—driving execution and impact where the company needs it most.
• Supporting company-wide operating rhythms and goal execution
• Partner closely with the COO and Chief of Staff to ensure alignment and delivery of company-level objectives. You’ll help manage the operating cadences that keep the business on track for our ambitious goals, and you’ll lead projects to course correction where needed.

Strategic Operations Lead

Customer Support

• Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests.
• Maintain a customer satisfaction level over 90%
• Use Salesforce to log all activities and interactions with our customers
• Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers

Customer Support Representative

Customer Retention Specialist

• Reducing Customer Churn: Through proactive monitoring and tailored retention strategies, you will help reduce churn, ensuring customers continue using and benefiting from our platforms.
• Increasing Customer Lifetime Value: By fostering deeper relationships with customers and identifying opportunities for upselling or cross-selling, your efforts will significantly contribute to higher customer lifetime value (CLTV).
• Improving Customer Experience: You will be at the forefront of identifying and addressing customer needs, ensuring their experience with our platform is seamless, successful, and consistently improved over time.
• Driving Customer Advocacy: Your role will cultivate satisfied customers who become advocates, helping build a positive reputation for our brand and encouraging referrals through word-of-mouth or formal programs.
• Your leadership in retention efforts will be pivotal in sustaining the company’s growth, revenue, and market position in the competitive restaurant technology space.

Manager, Customer Retention

Customer Success Manager

• Manage marquee, high-volume, and multi-location restaurant customers
• Own the full customer lifecycle for a dedicated book of business, serving as the primary point of contact
• Deliver a high-touch, consultative experience that drives product adoption, customer value, and long-term retention
• Act as a trusted restaurant consultant, helping customers optimize new and repeat business through Owner.com’s tools and product offerings
• Provide valuable feedback to cross-functional teams to shape the future of our product roadmap

Customer Success Manager, Strategic

• Deliver a world-class customer experience in collaboration with our Operational teams.
• Help customers improve ROI through strategic, personalized advice and solutions.
• Drive customer retention by reducing churn and enhancing satisfaction.
• Play an integral role in refining health metrics and identifying what it takes to scale success across our entire customer base.
• Expand Owner.com’s footprint by uncovering and driving growth opportunities.

Customer Success Manager, Retention

Content Marketing Manager

• Lead the short-form content strategy and oversee execution across all key platforms.
• Pioneer and scale new formats and production capacity across written, graphic, and video posts on shorts platforms
• Hire, manage, and develop pods of producers, editors, and strategists for each platform to scale high-quality output at a high volume.
• Maintain a high culture of experimentation and performance to keep our content standards extremely high.
• Gather and use data to inform creative direction, test formats, and iterate quickly.
• Help shape how millions experience Owner’s brand and Adam Guild’s voice online.

Head of Short Form Content

• Work in close partnership with the VP of Media on Media Team org planning and growth, set direction and the operating cadence for all channels.
• Define an ongoing strategy for prioritization of organic channels, secure executive buy in on resource allocation, and make clear tradeoff calls for our media investments.
• Identify key hiring and resourcing needs to increase our follower growth by orders of magnitude, develop and execute recruiting plans end to end.
• Architect and lead the operational backbone of Owner’s media organization across both the customer and talent brands.
• Manage vendor relationships and deliverables ensuring quality, speed to publish and optimize cost per asset.
• Build systems, dashboards, and automations that improve team velocity, visibility, and use them to drive cross-functional decisions
• Ensure our media teams are always ahead of the ball on media inputs and outputs— with conflict-free production planning, resource management, and posting calendars
• Create real-time reporting infrastructure that turns creative output into measurable audience growth and business impact
• Hit clear “can’t miss” KPIs for our team, increase publishing frequency, raise asset quality, and reduce redundant work across channels

Director of Media Operations

Growth Marketing

• Own full-cycle recruiting for GTM & G&A roles, with a specialty in Marketing and Sales talent.
• Recruit and build high-performing, scalable teams that directly increase our talent density.
• Partner with leaders to set and hit ambitious hiring goals.
• Spot bottlenecks in the hiring process and implement smart solutions quickly.
• Deliver a candidate experience that leaves every applicant impressed.
• Balance high-volume interviews with laser-focused sourcing strategies.

Senior Talent Partner, Marketing & Growth

• Build & scale testing infrastructure: you'll contribute to the architecture and maintenance of test orchestration platforms, test runners, data‑management tools, and developer‑facing quality tooling that support teams—from backend services to React Native apps.
• Embed quality into CI/CD pipelines: help evolve GitHub Actions/Buildkite so tests run intelligently on file‑change, parallelized for speed, with built‑in analysis, coverage, flakiness detection, and fast feedback to engineers.
• Drive shift‑left and continuous improvement: Collaborate with product and development to implement early testing strategies via contract‑testing, TDD, specification reviews, and risk‑based automated testing that surface defects before deployment.
• Own quality observability: build dashboards and metric pipelines to track code coverage, test churn, CI test latency, and reliability trends.
• Apply SRE principles to testing reliability: help define and monitor "quality SLIs" (e.g. deploy‑blocking flake rate < 1%) tied to critical flows—helping balance release velocity and acceptance criteria.
• Support incident review with a quality lens: participate in postmortems, identify test‑coverage gaps and process enhancements, and help implement improvements across teams.
• Champion the "you build it, you test it" philosophy: partner with engineers on best practices, share accessible testing toolkits, and support onboarding of new teams.

Senior Quality Engineer

Marketing

• Lead campaigns (email, push, SMS, webinars) that increase adoption and retention.
• Partner with Customer Success to develop content and resources that drive product engagement and make restaurants more successful.
• Launch scalable customer programs that highlight new features, keep customers excited, and improve overall configuration and usage.
• Build materials that support CSMs in their customer conversations and help customers self-serve through our help center.
• Track the impact of your initiatives through key metrics like adoption, engagement, and retention.

Customer Marketing Manager

Engineering Manager

• Lead and grow a high-performing team of engineers
• Provide mentorship and career development for team members
• Create an environment that pulls people together and gets the best out of them
• Help increase efficiency, product velocity, and quality
• Establish a sense of urgency and direction; set expectations with team and individuals
• Encourage innovation and foster continuous improvement
• Contribute technically: able to code and fix bugs as needed
• Partner closely with Design, Product Managers, and stakeholders across the company
• Report to the SVP of Engineering and lead experienced senior and staff engineers

• Own the strategy and execution of demand generation campaigns that drive qualified leads and accelerate sales cycles.
• Analyze lead scoring frameworks to help drive new and existing campaigns.
• Partner with sales leadership to shorten time-to-first-touch and increase lead velocity across the funnel.Design and execute personalized, multi-channel campaigns (email, SMS, in-product) that drive conversion and pipeline growth.
• Optimize campaigns based on data — analyzing funnel performance, conversion metrics, and pipeline velocity to iterate quickly.
• Lead experimentation and A/B testing to identify the most effective messaging, channels, and offers.
• Collaborate with product marketing, revenue operations, and sales to ensure seamless handoffs and shared accountability for outcomes.
• Deliver regular reporting and insights on lead quality, velocity, and revenue contribution to senior leadership.

Senior Lifecycle Growth Manager

Recruitment

• Schedule and coordinate a high volume of candidate interviews.
• Communicate with candidates to provide updates and ensure a positive experience.
• Maintain accurate data in our applicant tracking system (ATS)
• Support the recruitment team with administrative tasks, logistics and ad-hoc projects

Recruiting Coordinator

• Design and implement scalable payment operations processes and controls, ensuring reliable reconciliation, dispute handling, and settlement.
• Oversee operational risk management (onboarding reviews, transaction monitoring, chargebacks) and partner with Product/Analytics on risk model improvements.
• Monitor and improve payment performance metrics (approval rates, chargeback ratios, settlement timeliness) to enhance merchant trust and retention.
• Partner with Product, Engineering and Analytics to automate operational workflows, reduce manual intervention, and embed ops requirements into product design.
• Ensure regulatory compliance and risk management as Owner.com evolves its payments infrastructure and prepares for new markets and payments channels.
• Collaborate closely with Support to improve merchant experiences and streamline escalations.
• Develop operational playbooks, dashboards, and reporting to provide visibility into performance and risk.
• Lead remediation of operational incidents and drive continuous improvement.
• Over time, hire and grow a high-performing Payment Operations team.

Payment Operations Lead

• Formulate and implement cutting-edge growth marketing strategies to reduce acquisition costs and target new customer segments
• Produce comprehensive and actionable performance reports on marketing campaigns with strategic recommendations
• Identify, test, scale, and optimize emerging growth channels (influencer, CTV, TikTok, paid channels)
• Continuously optimize ad copy, landing pages, and bidding strategies to meet performance targets
• Manage and nurture relationships with agency partners and vendors, including contract negotiation and day-to-day oversight
• Own growth media with focus on Conversion Rate Optimization, paid channels, and creative strategy; contribute to brand development via A/B testing and customer research

Growth Marketing Manager

Sales

• Own the Sales Enablement Roadmap, Quarterly Plan, and Monthly Sprints
• Unlock and multiply Leadership efforts and provide strategic leadership support
• Reduce ramp time for new sales team members through training and process improvements
• Design and deliver a world-class Sales Academy and Onboarding Experience to accelerate new sellers to quota
• Ensure knowledge and information content is created, accessible, and consumed across teams
• Develop customer education and enablement resources to drive product value
• Save front-line hours through process iteration, documentation, and training
• Enhance articulation of Owner's value through consistent messaging and enablement materials
• Collaborate directly with Sales Leadership and front-line managers

Sales Enablement Specialist

Financial Planning and Analysis

• Build scalable processes to support Owner’s rapid growth trajectory
• Partner cross-functionally to drive strategic planning and resource allocation
• Translate complex financial data into clear narratives for executive leadership
• Support data-driven decision-making through scenario modeling and sensitivity analyses
• Identify opportunities for margin improvement and operational efficiency
• Reduce manual reporting through automation and standardization to deliver timely, reliable insights to key stakeholders
• Improve forecast accuracy and agility by enhancing visibility into financial performance drivers

Senior FP&A Analyst

Bookkeeper

• Oversee end-to-end payroll processing for all team members globally - flawlessly and on time.
• Deliver clear, accurate reports to our finance team.
• Partner with vendors to optimize systems, resolve issues, and keep our payroll running smoothly.
• Develop and maintain policies and procedures that keep us efficient, compliant, and audit-ready.
• Collaborate with payroll vendors on audits, filings, and reporting.
• Ensure accurate classification of team members vs. contractors in compliance with regulatory guidelines.
• Manage team member benefit programs including but not limited to health, dental, vision, life, retirement plans and wellness initiatives ensuring compliance across statutory regulations.
• Partner with brokers and vendors to evaluate, renew, and negotiate benefit plans that are competitive to our team and the market.
• Be the trusted guide for all benefits questions and enrollment support.
• Develop thoughtful, compliant leave management processes that support a scaling global organization.
• Support team members through requests and approvals with care and clarity while in accordance with statutory regulations and company policy.
• Manage onboarding requests and billing processes for all contractors and freelancers.

Payroll and Benefits Manager

Frontend Engineer

• Build new products and features from 0 to 1, primarily using React Native
• Shape our product direction by talking to users and collaborating with other teammates in feature brainstorms/roadmap planning
• Deliver value to our end users across our entire system
• Take ownership of projects from conception all the way to shipping
• Help us build a great team — interview, refer candidates, etc.
• We are looking for a mission-driven React Native engineer who is passionate about their craft and committed to building incredible products for our customers
• This role will be instrumental in turbocharging Owner's growth by building delightful experiences for our customers across multiple surfaces
• This role is 100% remote and can be based anywhere in the United States or Canada. For San Francisco-based candidates: we have a new HQ in the Presidio for optional in-person collaboration opportunities!
• Our Tech Stack: Frontend: [React, Next.js, Vue] Backend: [Node.js, Mongo] Typescript everywhere

Software Engineer, Mobile, React Native

Events

• Develop and execute IRL field marketing events (flagship activations, trade shows, small-format dinners, and local pop-ups) that drive awareness and pipeline growth in the SMB restaurant segment.
• Partner closely with our sales team to design events that generate pipeline, accelerate deals, and deliver measurable ROI.
• Identify and execute innovative activation opportunities that differentiate Owner, elevate the brand experience, and authentically reflect our identity and values.
• Own cross-functional collaboration, ensuring events reflect brand identity while supporting demand generation, partnerships, and community-building.
• Design and implement comprehensive reporting that capture, analyze, and communicate the full impact of field marketing initiatives, tracking event performance, brand sentiment, attendee engagement, pipeline influence, revenue contribution, and ROI with clear visibility for leadership.
• Stay on top of industry trends and competitor activities, constantly innovating to keep the company’s events fresh, differentiated, and impactful.
• You will report to our VP, Marketing, David Fallarme
• You will work with Sales leadership and key members of our sales and partnership teams
• External agencies to support event production and logistics.
• The Brand Marketing and Growth Team