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Customer Success Manager – Enterprise
Owner.comEnterprise Customer Success Manager owning the full customer lifecycle for high-value restaurant accounts. Provide data-informed consultative support to drive retention and growth in a remote role.
Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management within B2B or B2B2C SaaS environments, focusing on revenue protection and growth through consultative approaches and effective communication. Proven ability to manage high-value accounts and lead negotiations for upsells and renewals while maintaining strong organizational and project management skills.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementB2B SaaS ExperienceUpsell NegotiationProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementPortfolio ManagementData-Informed Decision MakingRevenue Growth StrategiesNegotiation Skills
Soft Skills
Exceptional CommunicationOrganizational SkillsGrace Under PressureConsultative ApproachAdaptability
Industry Keywords
Enterprise AccountsHigh-Value AccountsB2BB2B2CSaaS
About the role
Key responsibilities & impact- Own the Customer Relationship End-to-End
- Protect and Grow Revenue
- Be the Consultant They Don't Have
- Build the Motion
Requirements
What you’ll need- 6+ years in Customer Success, Account Management, or a related customer-facing role in B2B or B2B2C SaaS
- Proven track record managing a portfolio of enterprise or high-value accounts
- Strong commercial acumen with experience leading upsell, expansion, and renewal negotiations
- A consultative, data-informed approach
- The ability to handle hard conversations with grace
- Exceptional communication skills
- Highly organized with strong project management instincts
- Comfort with a fast-moving environment
- Willingness and ability to travel up to 25%
Benefits
Comp & perks- comprehensive health coverage
- work from anywhere (100% remote workplace)
- unlimited PTO
- extra fun perks!