Customer Success Manager – Enterprise

Owner.com

Enterprise Customer Success Manager owning the full customer lifecycle for high-value restaurant accounts. Provide data-informed consultative support to drive retention and growth in a remote role.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Own the Customer Relationship End-to-End
Protect and Grow Revenue
Be the Consultant They Don't Have
Build the Motion

Requirements

What you’ll need

6+ years in Customer Success, Account Management, or a related customer-facing role in B2B or B2B2C SaaS
Proven track record managing a portfolio of enterprise or high-value accounts
Strong commercial acumen with experience leading upsell, expansion, and renewal negotiations
A consultative, data-informed approach
The ability to handle hard conversations with grace
Exceptional communication skills
Highly organized with strong project management instincts
Comfort with a fast-moving environment
Willingness and ability to travel up to 25%

Benefits

Comp & perks

comprehensive health coverage
work from anywhere (100% remote workplace)
unlimited PTO
extra fun perks!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Relationship ManagementPortfolio ManagementData-Informed Decision MakingRevenue Growth StrategiesNegotiation Skills

Soft Skills

Exceptional CommunicationOrganizational SkillsGrace Under PressureConsultative ApproachAdaptability