Ovation Law Firm

Marketing

• Own the strategy, execution, and scaling of Meta lead-generation and conversion campaigns
• Design and maintain efficient campaign structures, audience strategies, budgets, and placements to maximize volume and efficiency
• Manage and scale significant daily and monthly ad spend while maintaining CPL and lead-quality targets
• Conduct daily performance monitoring and make rapid, data-driven adjustments
• Continuously optimize bids, budgets, audiences, placements, and creatives to improve efficiency and scale
• Monitor and act on key direct-response metrics including CPA/CPL, CTR, CPC, frequency, and conversion rate
• Identify performance risks early and implement corrective actions
• Lead testing roadmaps to systematically improve results
• Work directly with the creative team to drive structured creative testing across hooks, copy angles, formats (static, video, UGC), and offers
• Translate performance data into clear creative guidance for designers and video editors
• Manage creative rotation and fatigue prevention strategies at scale
• Own daily, weekly, and monthly performance reporting
• Analyze trends, diagnose performance shifts, and clearly communicate insights to leadership
• Provide testing recaps, scaling recommendations, and strategic performance updates
• Stay current on Meta algorithm changes, ad policy updates, and performance marketing best practices
• Monitor competitor activity using Meta Ad Library and apply learnings to campaign strategy
• Continuously refine systems and workflows to improve speed, efficiency, and scalability

Senior Media Buyer – Meta Ads

Attorney

• Respond to incoming inquiries via phone, web forms, and chat in real time, providing rapid, attentive support to individuals seeking legal help after an injury.
• Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential case details such as incident information, injuries, liability, and insurance status.
• Apply proprietary scripts and strict qualification criteria to quickly determine whether a case is a fit for partner legal teams.
• Use an assumptive, sales-minded approach to perform live warm transfers to law firms or schedule timely callbacks for qualified leads.
• Accurately document all caller information, case details, and outcomes in Salesforce, ensuring data accuracy and completeness.
• Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact.

Legal Intake Specialist – Personal Injury

• Respond to incoming inquiries via phone, web forms, and chat in real time.
• Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential case details.
• Apply proprietary scripts and strict qualification criteria to quickly determine whether a case is a fit for partner legal teams.
• Use an assumptive, sales-minded approach to perform live warm transfers or schedule timely callbacks for qualified leads.
• Accurately document all caller information, case details, and outcomes in Salesforce.

• Own the strategy, execution, and scaling of Meta lead-generation and conversion campaigns.
• Design and maintain efficient campaign structures, audience strategies, budgets, and placements to maximize volume and efficiency.
• Manage and scale significant daily and monthly ad spend while maintaining CPL and lead-quality targets.
• Conduct daily performance monitoring and make rapid, data-driven adjustments.
• Continuously optimize bids, budgets, audiences, placements, and creatives to improve efficiency and scale.
• Monitor and act on key direct-response metrics including CPA/CPL, CTR, CPC, frequency, and conversion rate.
• Identify performance risks early and implement corrective actions.
• Lead testing roadmaps to systematically improve results.
• Work directly with the creative team to drive structured creative testing across hooks, copy angles, formats (static, video, UGC), and offers.
• Translate performance data into clear creative guidance for designers and video editors.
• Own daily, weekly, and monthly performance reporting.
• Analyze trends, diagnose performance shifts, and clearly communicate insights to leadership.
• Stay current on Meta algorithm changes, ad policy updates, and performance marketing best practices.

Video Editor

• Edit and deliver multiple video assets per week in a fast-paced environment
• Create, version, and adapt ads for Meta (Facebook/Instagram), YouTube, and other platforms
• Follow creative briefs as directed, while applying performance best practices to strengthen pacing, clarity, and hooks when needed
• Iterate quickly based on feedback and performance-driven revisions
• Maintain clean, organized project files, naming conventions, and export standards
• Use AI-assisted tools where appropriate to improve speed and output quality
• Make sound creative decisions to keep projects moving when direction is unavailable

• Own the strategy, execution, and scaling of Meta lead-generation and conversion campaigns.
• Design and maintain efficient campaign structures, audience strategies, budgets, and placements to maximize volume and efficiency.
• Manage and scale significant daily and monthly ad spend while maintaining CPL and lead-quality targets.
• Conduct daily performance monitoring and make rapid, data-driven adjustments.
• Continuously optimize bids, budgets, audiences, placements, and creatives to improve efficiency and scale.
• Monitor and act on key direct-response metrics including CPA/CPL, CTR, CPC, frequency, and conversion rate.
• Identify performance risks early and implement corrective actions.
• Lead testing roadmaps to systematically improve results.
• Work directly with the creative team to drive structured creative testing across hooks, copy angles, formats (static, video, UGC), and offers.
• Translate performance data into clear creative guidance for designers and video editors.
• Own daily, weekly, and monthly performance reporting.
• Analyze trends, diagnose performance shifts, and clearly communicate insights to leadership.

IT Support

• Provide responsive remote IT support to employees across the firm.
• Diagnose and resolve hardware, software, and connectivity issues.
• Remotely access user computers to troubleshoot and resolve issues efficiently.
• Manage and resolve support tickets through to completion, escalating when necessary.
• Provision and deprovision user accounts across systems.
• Support employee onboarding by setting up accounts, permissions, and system access.
• Support employee offboarding by promptly removing access and securing accounts.
• Administer and support core systems, including: Google Workspace, RingCentral, HubSpot, BambooHR, Filevine, Aloware, and other systems.
• Manage user authentication, MFA, and access permissions.
• Document common issues, resolutions, and IT procedures.

IT Support Specialist

QA Engineer

• Lead and manage a team of QA Analysts across global remote teams, ensuring consistent quality standards and calibration.
• Own the QA framework end-to-end, including audits, scoring, feedback, coaching recommendations, and reporting.
• Monitor and evaluate live and recorded intake and client communication calls.
• Ensure intake agents and case managers follow approved scripts, ask all required questions, and provide accurate, compliant information.
• Identify misleading statements, compliance risks, missed disclosures, or unethical behavior.
• Score calls using predefined quality criteria and ensure consistency across the QA team.
• Provide clear, actionable feedback and coaching recommendations to leadership and training teams.
• Audit Filevine case files to ensure:
• All required fields are completed and completed accurately
• Data is consistent with call recordings, documents, and case facts
• Case milestones are updated timely and correctly
• Notes, tasks, and communications meet firm standards
• Identify stalled cases, process breakdowns, or workflow bottlenecks.
• Ensure case managers are progressing cases in accordance with internal timelines and SOPs.
• Identify trends, recurring errors, and systemic quality issues across calls and case files.
• Recommend targeted training topics, workflow changes, and process improvements.
• Partner with Training, Legal Operations, and Case Management to align QA findings with coaching and development plans.
• Maintain detailed QA documentation, scorecards, audit trails, and compliance records.
• Track and report quality metrics, performance trends, and risk areas to senior leadership.
• Develop, update, and maintain QA guidelines, SOPs, evaluation forms, and benchmarks.
• Support continuous improvement initiatives across intake and case management operations.

Quality Assurance Manager

Human Resources

• Maintain and update employee records/data in HR systems (e.g., BambooHR, HRIS).
• Assist in monitoring employee-related activities, payroll, and benefits administration (data input, updating changes, ensuring compliance).
• Support new hire onboarding: collect documentation, set up new employee accounts, orientation support.
• Handle employee inquiries about HR policies, benefits, and payroll (often basic concerns; liaise more complex ones to HR operations specialists).
• Provide general administrative and clerical support to the HR operations, including document management, filing, and audits of records.
• Support HR in fostering a positive workplace culture through effective communication and conflict resolution.
• Assist in organizing and communicating HR related initiatives and engagement initiatives.

HR Coordinator

• Own onboarding and training for all Pre-Litigation department roles.
• Design, develop, and deliver structured onboarding and continuous training programs.
• Train team members on case workflows and legal timelines, documentation standards, and client communication best practices.
• Identify knowledge gaps, quality issues, and performance trends; implement targeted training and coaching solutions.
• Partner with leadership, attorneys, and operations teams to ensure training aligns with legal, compliance, and business requirements.
• Track and report on training completion, readiness, and effectiveness.
• Ensure team proficiency in the firm’s CRM and case management systems.
• Create, update, and maintain training materials, standard operating procedures (SOPs), process documentation, and reference guides.
• Conduct coaching sessions, role-playing exercises, and quality reviews to improve consistency and performance.
• Support continuous improvement initiatives and promote best practices across the Case Management department.

Legal Operations Trainer – LATAM

• Serve as the initial connection between our firm and prospective clients.
• Assist potential clients through the intake journey.
• Perform preliminary evaluations of potential clients to determine case eligibility.
• Collect, organize, and manage necessary case documentation.
• Maintain consistent follow-up to build strong client relationships.
• Uphold a high standard of customer service to establish trust.

Legal Intake Specialist – Lemon Law

• Act as the primary point of contact for clients, providing professional and timely updates through phone and email.
• Guide clients through each stage of their case, explaining processes clearly and maintaining strong communication.
• Conduct case reviews to ensure eligibility and confirm that all necessary information and documentation have been obtained.
• Organize and maintain case files, ensuring that all client information and legal documents are accurate, complete, and up-to-date.
• Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently.
• Draft, prepare, and assist in filing legal documents to support attorneys and streamline case handling.
• Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.

Legal Case Manager – Lemon Law

Legal Assistant

• Act as a key point of contact for clients, providing professional, timely, and empathetic updates via phone and email.
• Guide clients through each stage of their case, clearly explaining processes and documentation requirements.
• Contact clients to obtain required documentation, factual details, and information necessary to establish case eligibility.
• Organize, review, and maintain comprehensive case files.
• Coordinate appointments, legal deadlines, and follow-ups.
• Draft, prepare, and assist in filing legal documents and correspondence as directed by the Case Manager.
• Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction.