Ovation Law Firm

Attorney

• Serve as the initial connection between our firm and prospective clients.
• Assist potential clients through the intake journey.
• Perform preliminary evaluations of potential clients to determine case eligibility.
• Collect, organize, and manage necessary case documentation.
• Maintain consistent follow-up to build strong client relationships.
• Uphold a high standard of customer service to establish trust.

Legal Intake Specialist – Lemon Law

• Act as the primary point of contact for clients, providing professional and timely updates through phone and email.
• Guide clients through each stage of their case, explaining processes clearly and maintaining strong communication.
• Conduct case reviews to ensure eligibility and confirm that all necessary information and documentation have been obtained.
• Organize and maintain case files, ensuring that all client information and legal documents are accurate, complete, and up-to-date.
• Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently.
• Draft, prepare, and assist in filing legal documents to support attorneys and streamline case handling.
• Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.

Legal Case Manager – Lemon Law

Legal Assistant

• Act as a key point of contact for clients, providing professional, timely, and empathetic updates via phone and email.
• Guide clients through each stage of their case, clearly explaining processes and documentation requirements.
• Contact clients to obtain required documentation, factual details, and information necessary to establish case eligibility.
• Organize, review, and maintain comprehensive case files.
• Coordinate appointments, legal deadlines, and follow-ups.
• Draft, prepare, and assist in filing legal documents and correspondence as directed by the Case Manager.
• Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction.