Legal Intake Specialist – Personal Injury

Ovation Law Firm

Legal Intake Specialist at Ovation Law Firm serving as the first point of contact for potential clients. Providing empathetic support and qualifying leads for partner legal teams.

Posted 6/20/2026full-timeRemote • 🇦🇷 ArgentinaJunior💰 $5 - $8 per hourWebsite

About the role

Key responsibilities & impact

Respond to incoming inquiries via phone, web forms, and chat in real time, providing rapid, attentive support to individuals seeking legal help after an injury
Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential case details such as incident information, injuries, liability, and insurance status
Apply proprietary scripts and strict qualification criteria to quickly determine whether a case is a fit for partner legal teams
Use an assumptive, sales-minded approach to perform live warm transfers to our partner legal teams or schedule timely callbacks for qualified leads
Accurately document all caller information, case details, and outcomes in Salesforce, ensuring data accuracy and completeness
Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact

Requirements

What you’ll need

Strong English communication skills (C1 level), both verbal and written
Fully bilingual, fluent in both English and Spanish
At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment
Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly
Sales-minded approach focused on educating callers and guiding them toward taking action on their personal injury matter
Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously
Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace
Must have a laptop or desktop computer with a minimum of 8GB RAM and an Intel Core i5 processor or higher
Must have a stable internet connection with a minimum speed of 25 Mbps
Available to work U.S. business hours
Willingness to use time-tracking software

Benefits

Comp & perks

6 paid time-off (PTO) days per year
100% remote work environment
Opportunity to work closely with leadership and legal professionals in a growing, modern law firm

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case assessmentdata documentationsales techniquescustomer servicecall center experiencelegal terminologyempathy in communicationlead qualificationdiscovery callstyping speed 45+ WPM

Soft Skills

strong communication skillsbilingual (English and Spanish)ability to build rapportindependent worktime managementactive listeningcompassionate interactionorganizational skillsadaptabilityproblem-solving