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Legal Intake Specialist – Personal Injury
Ovation Law FirmLegal Intake Specialist responsible for guiding injured individuals through the legal support process. Providing compassionate, sales-minded assistance via phone, web, and chat interactions.
About the role
Key responsibilities & impact- Respond to incoming inquiries via phone, web forms, and chat in real time.
- Conduct concise (5–8 minute), compassionate discovery calls to gather essential case details.
- Apply proprietary scripts and strict qualification criteria to determine case fit.
- Use an assumptive, sales-minded approach to perform live warm transfers or schedule callbacks.
Requirements
What you’ll need- Strong English communication skills (C1 level), both verbal and written.
- Fully bilingual, fluent in both English and Spanish.
- At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
- Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously.
- Exceptional verbal communication skills.
Benefits
Comp & perks- 6 paid time-off (PTO) days per year
- 100% remote work environment
- Performance based incentives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Exceptional Verbal CommunicationSales-Minded Approach