Legal Intake Specialist – Lemon Law

Ovation Law Firm

Legal Intake Specialist assisting consumers with defective vehicle claims. Serving as the first point of contact for clients in a remote capacity, guiding them through the intake process.

Posted 7/11/2026full-timeRemote • 🇲🇽 MexicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills in both English and Spanish, with a focus on providing compassionate support and accurate documentation in a high-volume environment. Proficient in managing customer inquiries and maintaining organized follow-ups to ensure effective case representation.

Highest-signal resume keywords

Bilingual CommunicationCustomer Service ExperienceEmpathy and Rapport BuildingData Entry AccuracyHigh-Volume Call Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Verbal CommunicationCompassionate DiscoveryOrganizational Skills

Tools & Technologies

HubspotMultiple Software Platforms

Industry Keywords

Lemon LawLegal AssistanceDefective Vehicle ClaimsCall Center Environment

About the role

Key responsibilities & impact

Respond to incoming inquiries via phone and web forms, providing prompt, attentive support to consumers seeking legal assistance for defective vehicle (lemon law) claims.
Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential lemon law case details, including vehicle information, defect history, repair attempts, warranty status, and purchase or lease details.
Use an assumptive, consultative approach to guide qualified consumers through the next steps of representation, including initiating the retainer process and coordinating timely follow-ups as needed.
Accurately document all caller information, case details, and outcomes in Hubspot, ensuring data accuracy and completeness.
Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact.

Requirements

What you’ll need

Strong English communication skills (C1 level), both verbal and written.
Fully bilingual, fluent in both English and Spanish.
At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly.
Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously.

Benefits

Comp & perks

Competitive compensation commensurate with experience.
Yearly bonus.
100% remote work environment.
10 Paid time-off (PTO) days per year.
3 Paid US holidays per year.
Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.