Intake Trainer – LATAM

Ovation Law Firm

Trainer developing intake team members for Ovation Law Firm, a consumer-focused law firm. Delivering training programs, coaching, and ensuring exceptional client experiences.

Posted 7/11/2026full-timeRemote • 🇬🇹 GuatemalaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design, curriculum development, and training delivery, with a strong focus on measuring training effectiveness and aligning content with business goals. Proficient in facilitating training programs and providing coaching to enhance employee performance in a high-volume operational environment.

Highest-signal resume keywords

Instructional DesignTraining DeliveryPerformance MeasurementClassroom FacilitationCoaching and Feedback

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Curriculum DevelopmentTraining Materials DevelopmentAssessment DesignAnalytical SkillsPerformance Improvement

Soft Skills

Organizational SkillsAttention to DetailCommunication Skills

Tools & Technologies

Microsoft Office SuiteGoogle WorkspaceSlackMicrosoft Teams

Industry Keywords

BPOCall CenterHigh-Volume Operational EnvironmentAdult Learning

About the role

Key responsibilities & impact

Develop and maintain training materials, agendas, assessments, and learning resources.
Facilitate new hire training programs and ensure adherence to established processes.
Provide coaching and performance feedback to new and existing employees.
Design and deliver continuous education programs based on performance trends and business needs.
Measure training effectiveness and monitor performance impact through key metrics.
Partner with Operations, QA, and Leadership teams to identify training opportunities and support performance improvement.
Ensure training content remains accurate, relevant, and aligned with company goals.

Requirements

What you’ll need

Minimum 3 years of experience in a Trainer or similar role within a BPO, call center, or high-volume operational environment.
Experience in instructional design, curriculum development, training delivery, and evaluation methodologies.
Strong classroom facilitation, presentation, and adult learning skills.
Proven ability to develop training plans, materials, assessments, and guidelines.
Experience providing coaching and feedback on both technical and soft skills.
Strong analytical skills with the ability to measure training effectiveness and identify improvement opportunities.
Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Google Workspace (Docs, Sheets, Slides, Drive, Forms), and communication/collaboration platforms such as Slack and Microsoft Teams.
Excellent written and verbal communication skills.
Advanced English level (C1/C2).
Strong organizational skills with attention to detail and follow-through.
Ability to manage multiple priorities effectively in a fast-paced environment.

Benefits

Comp & perks

Competitive compensation commensurate with experience.
Yearly bonus.
100% remote work environment.
10 Paid time-off (PTO) days per year.
3 Paid US holidays per year.
Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.