Intake Training Supervisor – LATAM

Ovation Law Firm

Intake Training Supervisor leading training initiatives and team development at Ovation Law Firm. Overseeing training programs and ensuring high performance in a remote environment.

Posted 7/11/2026full-timeRemote • 🇬🇹 GuatemalaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training program development, instructional design, and performance analysis to enhance training effectiveness and align with business goals. Proven leadership in coaching and developing training teams while managing multiple priorities in a fast-paced operational environment.

Highest-signal resume keywords

Training Program DevelopmentInstructional DesignKPI ReportingLeadership ExperienceData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Curriculum DevelopmentClass PlanningPerformance AnalysisTraining Effectiveness MonitoringLMS Content Creation

Soft Skills

CoachingCommunicationOrganizational SkillsStakeholder ManagementAttention to Detail

Industry Keywords

BPOCall CenterHigh-Volume Operational EnvironmentContinuous ImprovementAccountability

About the role

Key responsibilities & impact

Develop and maintain training materials, agendas, assessments and learning resources.
Plan and manage new hire, ongoing intake training and new client implementation programs, schedules, and resources.
Monitor training effectiveness through KPIs and implement improvements based on results.
Lead, coach and evaluate trainers, providing feedback and performance support.
Identify training needs through performance analysis and develop action plans to address gaps.
Partner with Operations, QA and Leadership teams to improve training outcomes and intake processes.
Ensure training programs align with business goals, quality standards and operational needs.
Foster a culture of accountability, continuous improvement and team development.

Requirements

What you’ll need

Minimum 5 years of training experience, including 3 years of leadership experience in a Training Lead or Training Supervisor within a BPO, call center or high-volume operational environment.
Experience in new client implementation, LMS content creation and customer service training program development, including instructional design, curriculum development and class planning.
Proven ability to lead, coach and develop training teams with hands-on coaching experience and a track record of driving performance and achieving business goals.
Proficient in data analysis and KPI reporting with the ability to translate insights into actionable training strategies.
Strong leadership skills with a high level of accountability and process orientation.
Excellent organizational, communication and stakeholder management skills.
Excellent written and verbal communication skills.
Advanced English level (C1/C2).
Strong organizational skills with attention to detail and follow-through.
Ability to manage multiple priorities effectively in a fast-paced environment.

Benefits

Comp & perks

Competitive compensation commensurate with experience.
Yearly bonus.
100% remote work environment.
6 Paid time-off (PTO) days per year.
7 Paid US holidays per year.
Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.