Otis Elevator Co.

Recruitment

• Establish recruiting requirements by studying organization plans and objectives
• Meet with managers to discuss needs
• Build applicant sources through multiple sourcing channels
• Assess applicant qualifications by interviewing applicants; analyze responses, verify references, and compare qualifications to job requirements
• Arrange management interviews by coordinating schedules, arranging travel, etc.
• Improve organization’s attractiveness by working on projects to improve the candidate experience
• Deliver job offers and manage counter offers as appropriate
• Monitor/discuss job offers and compensation practices; emphasize benefits and perks
• Avoid legal challenges by understanding current legislation; enforce regulations with managers and conduct training
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Talent Acquisition Business Partner

Customer Support

• Lead a team of approximately 10 employees across onboarding, dispute resolution, and sales tool administration
• Communicate with executive leadership on initiatives, problem solving and roadmaps
• Review the cross functional teams wholistically and buildout strategic initiatives on how to ensure a smooth and improved internal and external customer experience
• Manage team performance, communication standards, and overall effectiveness
• Oversee processes related to contract issues, compliance, billing disputes, and ongoing account maintenance
• Track, analyze, and report key operational metrics to support accountability and continuous improvement
• Partner cross-functionally to ensure consistent, high-quality customer and sales support
• Apply sales acumen and understanding of contract bookings to guide team operations

Senior Manager, Customer Support

Manager

• helps achieve sales growth through three main areas of responsibility: maintaining an existing portfolio, obtaining new business, and as required selling modernization and repairs.

Senior Manager – MOD Execution

Claims Specialist

• Manage and resolve property damage, general liability, product liability, auto, and workers’ compensation claims from initial report through closure.
• Conduct thorough investigations including interviews, document review, and evidence collection.
• Analyze incident facts to determine coverage, liability, and exposure.
• Coordinate with third-party administrators, insurers, attorneys, and field personnel.
• Maintain detailed and accurate claim files in compliance with company requirements and regulatory standards including reserving.
• Prepare written summaries, status updates, and reporting dashboards for leadership.
• Track trends and contribute to root-cause analysis that drives risk reduction.
• Negotiate settlements within assigned authority levels to achieve cost-effective outcomes.
• Review invoices, legal bills, and documentation to ensure accuracy and alignment with Otis’s guidelines.
• Partner with Field Operations and Safety teams to understand incident drivers and support preventive actions.
• Support internal audits and compliance reviews.
• Communicate professionally with customers, claimants, attorneys, and insurers.
• Uphold Otis’s commitment to safety, fairness, and service excellence throughout the claims process.

Talent Acquisition Business Partner

Senior Manager, Customer Support

Senior Manager – MOD Execution

Claims Adjuster