Otis Elevator Co.

Sales

• Lead a team of sales managers and ensure sales foundations
• Manage training plans for sales reps
• Define and execute a multi-year sales strategy
• Drive disciplined pipeline management and sales fundamentals
• Champion customer retention initiatives
• Own the strategy and execution for Service Portfolio net recovery
• Collaborate with OA Sales Managers and Field Operations Leadership

Senior Director, Service Sales – US & Canada

Account Manager

• Manage a portfolio of elevator units through maintaining good working relationships with existing customers
• Serve as primary contact for timely resolution of customer needs surrounding inquiries
• Develop build-on repair and modernization sales through networking, bids and tenders
• Develop your own sales strategy to achieve sales targets, ensuring profitability
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
• Conduct sales negotiations and close deals, ensuring payment on time
• Collaborate with fellow team members, including other sales representatives and field colleagues

AI Research Scientist

• Drive a research-led innovation pipeline focused on measurable business outcomes
• Lead a high-performing team of AI researchers, data scientists, and ML engineers
• Drive enterprise AI maturity through expertise in ML, optimization, simulation, and agentic systems
• Foster a culture of experimentation, scientific rigor, and cross-functional collaboration
• Set the technical vision, standards, and operating mechanisms for responsible, high-integrity AI development
• Embed governance, transparency, and compliance into all AI workflows
• Align AI strategy with enterprise priorities by partnering with senior leaders across operations, finance, sales, service, and product
• Provide deep insight into performance drivers using analytics, predictive modeling, and intelligence frameworks
• Map decision workflows to ensure AI systems reflect real-world constraints and information flows
• Model human decision behavior to reveal bottlenecks and validate operational alignment
• Lead development of agentic models that simulate operational and commercial scenarios
• Lead user-centered pilots to ensure trust, usability, and adoption readiness
• Deliver scalable AI solutions through reusable APIs, microservices, and CI/CD practices
• Ensure robust MLOps, reliable deployment, and continuous monitoring for long-term system performance
• Co-design AI solutions with customers and partners to create new value streams
• Represent the company as a senior AI voice at conferences and industry events

Senior Director, Translational AI Research

Security Engineer

• Troubleshoot and analyze Workday security issues with HR business
• Partner with various HRT Leads and cross functional teams to gather requirements, recommend, configure, test and deliver security related configuration needed for new functionality and change requests
• Execute WD Security role assignment audits, analyze results and address any issue
• Create, configure, test and maintain all types of Workday security groups
• Document all security processes as needed including any security changes and enhancements
• Provide recommendations on security updates/enhancements to drive the efficiency of security model
• Lead discussions with cross functional teams and key stakeholders as needed

Senior Manager, Workday Security – Governance

• Generating eLog estimates and proposals for offices through our marketing sales lead pipeline.
• Responsible for making sure the leads are followed up and closed in our systems
• Follow up with on and off portfolio customers who have been contacted by an Otis digital campaign.
• Target market will be low rise buildings and selling our Otis standard model product offerings.
• 1 to 2 unit projects.
• Work closely with the Eastern Region Regional Sales Manager to provide NE estimates and proposals to offices where there is bid overflow.
• Manager all projects sold from start to finish.

Senior Sales Associate, New Equipment

Operations

• Partner with and support the General Manager in all areas of service sales and operations to develop and implement the operating territory service sales and operations business plan for both financial and non-financial objectives
• Coach, mentor, and develop your team of Sales and Operations through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs
• Lead the performance of field operations for all service/maintenance projects and service sales while maintaining project schedules and ensure deadlines are met
• Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviews
• Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
• Develop action plans to address deficiencies regarding safety, callback rates, and technical support
• Generate field leads and assist service sales representatives in selling upgrades and repairs
• Develop a keen sense for key prospective customers within the OT and manage all accounts regarding any at risk or cancellations while increasing customer loyalty
• Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery
• Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets
• Conduct field education training ensuring that we create and maintain a safe working environment
• Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
• Ensure coordination of personnel and product safety responsibilities including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing
• Coordinate all material deliveries and issuing purchase orders
• Engage in pro-active labor relations with local business agents with the support of Otis’ Labor Relations team
• Responsible for the hire and onboarding of new team members
• Interface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillment
• Lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes

Service Manager – Sales & Ops

Engineer

• Provide troubleshooting, adjustment, and repair support and guidance to field offices for both Otis and non-Otis products
• Manage product/component upgrades, repairs, retrofits, and developing technical information

ROLE Engineer

• Join Otis as a Senior Manager, PKI and MFA Engineer to manage complex environments.
• Collaborate with internal and third-party teams for PKI and MFA support.
• Provide technical leadership for MFA tool ownership.
• Oversee upgrades and troubleshooting of MFA-related issues.
• Participate in a 24x7 delivery team, including on-call and weekend work during major incidents.
• Lead risk assessments and apply best practices for MFA and PKI.

Senior Manager, PKI and MFA Engineer

• Develop sales and business skills while learning about Otis products and services
• Work with Sales Leadership Team, exploring key departments
• Shadow mechanics, engage in customer meetings, and develop sales skills
• Present an area of opportunity to leadership at the end of the program
• Transition to an official Sales or Account Manager role

Sales Trainee

• Engage in customer meetings
• Develop sales skills
• Collaborate with Sales Leadership Team
• Shadow mechanics and acquire first-hand experience
• Present opportunities for customer excellence to leadership
• Transition to official Sales or Account Manager role

Manager

• Responsible for ensuring the successful design, configuration, prototyping, testing, and maintenance of Workday reports and dashboards globally
• Participating in defining the Workday reporting strategy, governance and roadmap
• Ensuring that reports meet customer requirements and specifications while following best practices and industry standards
• Partnering with HR Technology, COEs, HRBPs, HR Operations and other key stakeholders to identify resource requirements
• Leading the technical lifecycle of data presentation from data sourcing to transforming into user-facing metrics/information
• Build and maintain effective relationships with key stakeholders to ensure reporting requirements are clearly understood and output is aligned with business expectations
• Gather, understand, and analyze business requirements to ensure they are translated into functional specifications
• Support development of business cases, project scoping, project alignment, and process documentation

Workday Reporting Manager

• Learn, grow, and develop through meaningful projects that drive business
• Assigned progressively challenging projects related to servicing, installing, and modernizing elevators and escalators
• Collaborate with teams to support core branch office functions that are customer focused
• Engage in teamwork, research, and problem-solving

Sales Summer Intern

• Lead the performance of field operations for all elevator repair and testing
• Meet project deadlines and all financial performance targets including profit and working capital
• Conduct field education training ensuring that we create and maintain a safe working environment
• Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
• Coordinate all material deliveries and issuing purchase orders
• Develop and maintain professional and productive relationships with co-workers, field employees, clients and others in contact with the job.
• Forecast and schedule labor resources ensuring successful project completion, maintaining customer quality assurance, and improving efficiencies.
• Accurately analyze situations and assist in developing contingencies for estimates

Manager, Repair Field Operations

Software Engineer

• Develop, architect, and deploy Workday Extend applications
• Gather requirements and test the applications
• Provide subject matter expertise on key business process decisions related to Workday Extend
• Facilitate end-to-end process reviews and recommend process changes or enhancements
• Work closely with COEs, shared services, employees, and managers to ensure solutions meet the requirements
• Design and develop scalable applications using Workday Extend
• Build and maintain integrations using Workday Studio and Orchestrate
• Collaborate with stakeholders to gather requirements and deliver solutions aligned with project timelines
• Support and enhance existing Extend applications
• Troubleshoot and resolve issues related to Extend and Studio integrations
• Participate in Agile ceremonies, sprint planning, and code reviews
• Prepare documentation for release management

Workday Extend Developer

Director

• Build Key Account Management (KAM) model and set strategy
• Lead and manage Key Account forecast process
• Evaluate and distribute sales plans
• Educate Consultants and other KA Partners on new products and technologies (Digital Products, New Products and service offerings)
• Build new proactive relationships with consultants, architects, GCs, developers, property managers, and building owners
• Manage the Key Account team
• Manage the KA Pipeline for Future Opportunities
• Monitor sales activities and performance including KA pipeline health management for future opportunities
• Host customer and consultant advisory board sessions

Senior Director, Service Sales – US & Canada

Account Manager

Senior Director, Translational AI Research

Senior Manager, Workday Security – Governance

Senior Sales Associate, New Equipment

Service Manager – Sales & Ops

ROLE Engineer

Senior Manager, PKI and MFA Engineer

Sales Trainee

Sales Trainee

Workday Reporting Manager

Sales Summer Intern

Manager, Repair Field Operations

Workday Extend Developer

Senior Director, Key Accounts