Oregon Health & Science University Foundation

Patient Access Specialist

• Deliver exceptional customer service to patients and internal customers
• Schedule and manage patient access to clinical services in the Connected Care Center
• Process incoming calls and handle various inquiries related to scheduling
• Verify and update patient demographics, including address, contact numbers, and primary care physician (PCP)
• Prepare for patient visits by reviewing established items and documenting their completion
• Collaborate with providers to maintain clinic templates in Epic
• Engage in relevant educational activities to enhance knowledge

Temporary Patient Access Resource Specialist

Care Coordinator

• Provides excellent customer service and problem-solving skills to support the Cardiology Team
• Coordinates health maintenance care for patients, including panel patients and those with complex health care needs
• Monitors and responds to in-basket messages and communication pools
• Assists with medication refill process and secures community resources
• Participates in quality improvement and care management projects

Research Analyst

• As part of the EASA Center for Excellence team, provide clinical training, technical assistance, and clinical consultation in prevention and intervention for substance use within early psychosis intervention service delivery and fidelity review processes at national, state, regional and local levels.
• Work as part of team to evaluate effectiveness of efforts, integrate emerging knowledge and develop ongoing improvements in substance use prevention and intervention within early psychosis care, implementation and training in Oregon and partner states.
• Collaborate with C4E team to implement focused research and program development as needed.
• Systematically engage and integrate feedback from early psychosis intervention participants, family members/supports, staff, and community stakeholders utilizing culturally responsive, trauma informed approaches.
• Integrate feedback and data to improve programming and functional and clinical outcomes for youth and young adults.
• Work as part of team to design targeted program development efforts, including statewide and local community education and marketing tailored to local communities, research studies, procedures, and day to day operations in support of training and technical assistance quality and practice improvement, research goals of priority interest to communities, and grant commitments.
• Write for publication as needed.

Senior Clinical Training and Program Development Specialist

• Supports Adolescent & Young Adult Medicine clinic
• Coordinates health maintenance care for various patients
• Regular patient outreach via phone
• Assists with panel management and data collection
• Provides a range of medical assistant duties as needed
• Updates health maintenance and performs daily outreach
• Keeps referral log of patient communication
• Follows up on empaneled patients that have recently discharged
• Obtains medical records and proactively schedules appointments
• Participates in process improvement cycles and implementation of new workflows

Manager

• Oversee Connected Care Center (C3) operations for centralized call handling, referral management, scheduling, patient registration, financial clearance, and will assist the Director with aspects of template management.
• Assists the Director with determining operational strategies for template design and capacity planning.
• Responsible for continuous improvement to processes, developing and documenting efficient workflow plans.
• Ensure that all patient and provider complaints are resolved in real-time with favorable solutions.
• The Operations Manager must have excellent people management skills, the ability to report on productivity, and an analytical mindset to monitor performance indicators.
• Coaches and develops staff to improve quality, performance, and productivity.
• Articulates work and performance expectations.
• Adheres to OHSU policy regarding coaching, counseling, and progressive disciplinary actions.
• Uses creative and innovative methods to motivate staff and to create a succession planning.
• Collaborates with others in the development of schedules to optimize clinical time and patient experience.
• Develops targets and tracks staff daily performance and productivity.
• Creates stretch goals to improve service levels and optimize productivity.
• Monitors and maintains work volume statistics.
• Develops a process for escalated issues.
• Answers questions and recommends corrective services to address complaints.
• Aligns with organizational access objectives in support of multi-channels of scheduling.
• Accomplishes organizational goals by accepting ownership for new and different requests with complete understanding and clarity to execute against plans.
• Supervise and ensure quality customer service to both external customers (patients, patient families, referring providers, insurance carriers, etc.) and internal customers (OHSU healthcare providers and staff).

Manager, Centralized Access Services

Application Engineer

• Support population health, value-based care, financial analytics, and data-driven clinical operations across the OHSU Health System.
• Develop, optimize, and support enterprise data warehouse solutions.
• Design and build scalable data structures, create and maintain ETL pipelines, support analytics for clinical and operational leaders.
• Ensure the accuracy, reliability, and security of healthcare encounters, financial, and claims data.

Senior Applications Engineer

Analyst

• Responsible for identifying, investigating, and resolving financial discrepancies to recover missed or lost income.
• Analyze billing errors, payment disputes, and account adjustments across complex systems to minimize revenue leakage and optimize cash flow.
• Uncover missed revenue opportunities, collaborate with operational leaders, billing and revenue cycle analyst to implement corrective actions.
• Prepare detailed reports and recommend process improvements to enhance revenue capture.
• Reviewing and reconciling accounts, analyzing billing and payment data, and investigating discrepancies to uncover missed revenue opportunities.
• Research and reconcile customer chargebacks, deductions, and underpayments across financial or billing systems.
• Audit account data to identify patterns of underbilling, overpayment, or delayed claims.
• Partner with finance, billing, and operation leaders to resolve errors and implement corrective actions.
• Investigate the underlying causes of revenue leakage and recommend process improvements to prevent future losses.
• Compile and present financial reports and Key Performance Indicators (KPIs) to leadership regarding recovery metrics.
• Other Duties as Assigned.

Outpatient Pharmacy Revenue Analyst – Program Technician 1

Human Resources

• Participate in collective bargaining activities, including pre-bargaining preparation, note taking, drafting contract language, and supporting post-settlement implementation.
• Build and maintain positive relationships with employees, union representatives, and internal stakeholders through proactive engagement and clear communication.
• Assist in developing, recommending, and implementing equitable human resources and labor relations strategies that support organizational goals and employee needs.
• Consult with HR Business Partners, Compensation, Legal, management, and other stakeholders to interpret contract and policy language and ensure consistent application.
• Review disciplinary actions, separations, contract non-renewals, compensation decisions, grievance responses, and other employment actions for consistency and compliance with labor agreements, policies, and laws.
• Meet with stakeholders regarding workplace concerns and provide guidance on complaint processes, policies, contract provisions, and available resources.
• Draft and review contract provisions, mid-term agreements, bargaining updates, and labor relations communications.
• Support investigations, analysis, and responses to grievances in accordance with applicable collective bargaining agreements.
• Partner with internal and external stakeholders to support grievance resolution and labor relations strategy.
• Assist in developing and implementing collective bargaining strategies that promote trust, collaboration, and productive labor relations.
• Support training and guidance on labor relations topics, contract updates, HR processes, and best practices.
• Coordinate and support layoff, bumping, and other contract administration processes.
• Assess employment decisions, policy recommendations, and contract provisions for equity impacts, financial implications, and legal compliance.
• Maintain labor relations resources, including the intranet page, internal news updates, shared inbox triage, and related communications.
• Participate in committees, special projects, sensitive employee and labor relations matters, administrative tasks, and other duties as assigned.

Labor Relations Specialist

Translator

• Completes translation projects by rendering written text from one language into another while maintaining the meaning, structure, style, and intended impact of the original.
• Provides accurate translation of medical documents, letters, educational materials, and other translation projects as assigned by the supervisor.
• Proofreads and reviews translations and submits feedback to other translators.
• Consults resources appropriately to ensure accurate translations.
• Communicates effectively, professionally, and in a friendly manner for correspondence with translation requestors and contracted vendors.
• Actively participates in strategic planning and process improvement projects for department-wide initiatives.
• Monitors central translations inbox and supports with project management as assigned by the supervisor.
• Serves as a cultural and linguistic resource for internal departments, workgroups, and stakeholders.
• Works to promote use of translation services for LEP populations and educates on how to ensure effective, accurate, and timely translation of documents.
• Educates staff and faculty on topics of cultural awareness, LEP populations, and translation best practices.
• Complies with OHSU’s Code of Conduct and core department and job-specific competencies.
• Consistently performs the job duties in a professional manner.
• Works with other translators to research best standards for delivery of services.
• Participates in training, ongoing education, and staff meetings as required.

Spanish Translation Specialist

Consultant

• Provides leadership and technical expertise in the implementation of the OHSU Performance Excellence System (OPEx).
• Provides advanced internal consultation and coaching to Senior Leadership, Healthcare Managers, Physicians, and Staff.
• Provides focused coaching, training, and development to internal PI Consultants.
• Designs, develops, and delivers components of the OPEx training curriculum at all levels of the organization.
• Facilitates A3 Planning and Problem Solving with select organizational strategies and goals.
• Engages and leads improvement of internal processes and systems.

Senior Performance Improvement Consultant – Ambulatory Quality

Project Manager

• Coordinate or manage small projects or sections of larger projects
• Draft sections of grant proposals, particularly those focusing on practice facilitation or community engagement
• Develop protocols and strategies for practice recruitment or community engagement
• Implement study and QI protocols
• Participate in the collection, tracking, and/or analysis of qualitative and/or quantitative data
• Participate in and/or lead dissemination activities, including publication of manuscripts and presentations and professional conferences
• Engage inter-professional clinic teams in practice transformation
• Support clinics to develop skills for population-based health and data-driven quality improvement
• Facilitate clinic group discussions to set priorities and aid decision making
• Create and model QI methods and tools with inter-disciplinary clinic teams

Community Research Facilitator – Research Project Coordinator

• Oversee small projects or sections of larger projects
• Monitor project activities, timelines, and deliverables and reporting milestones
• Organize team meetings: schedule, create agendas, take notes.
• Train and mentor students and junior staff
• Build and foster relationships with funders, providers, payers, government partners, community-based organizations and other partners to plan/implement new projects, identify community priorities and promote ORPRN with community partners
• Draft sections of project documents, proposals, or other resources
• Develop and implement study, policy project, and QI protocols, and lead students and junior staff in implementing protocols
• Recruit and enroll participants to technical assistant offerings and other projects
• Participate in analysis of qualitative and/or quantitative data; conduct interviews; prepare papers, posters and presentations to disseminate findings

Health System Transformation Research Project Coordinator

Procurement

• This position is responsible for sourcing products or services that provide OHSU exceptional quality while maintaining a total cost of ownership (TCO) that is most beneficial to OHSU, its stakeholders, and its patients.
• This position coordinates efficiencies through enterprise-wide purchasing volume and negotiating with suppliers.
• As the leader responsible for procurement effectiveness on a category of products or services, the Sourcing Manager will lead projects, analyze data, work with teams and manage policies, processes and resources on a large scale.
• This position will partner with the Contracts Manager to drive the process of completing agreements initiated during the sourcing process.
• This positions functions as part of a broader sourcing team, sharing best practices, adopting practices across the departments and beyond, acts as a back-up to other staff, participates or leads process improvement initiatives within the department.
• Acts as a subject matter expert in assigned categories.
• Provides product, service and category expertise for assigned categories of spend.
• Conducts oversight and evaluation of all governance checkpoints in the Sourcing Methodology.
• Completes proper documentation of performance in regard to the Sourcing Methodology.
• Works on complex spend categories achieving lower total cost of ownership.
• Complex categories have fragmented spend, multiple business unit impacts, limited leverage position, complex contract terms requiring a high degree of understanding of appropriate process, tool and skill.
• Reviews and validates sourcing opportunities with business stakeholders.
• Conducts supplier market research and analysis using standard practices and tools.
• Identifies cross-functional teams for new sourcing initiatives.
• Drafts high level business justification for project governance consideration to drive annual savings and meet stakeholder needs.
• Identifies sourcing initiatives and completes the sourcing methodology process: Opportunity initiation, internal analysis, industry analysis, business knowledge and procurement expertise to develop strategic sourcing strategies, supplier selection and operationalizing the selection.
• Successfully completes process deliverables for checkpoints and validation with stakeholders.
• Defines and provides direction to customers on contracted items and appropriate purchasing method.
• Facilitate dispute resolution items with respect to contracts for assigned categories.
• Manages supplier communication, strategy and direction for the sourcing process.
• Coordinates with other team members to take a holistic approach with suppliers involved.
• Manages reference site and supplier site visits in the sourcing process.
• Ensures that customer needs are met in a timely manner including communication with requestors and suppliers.
• Acts as a liaison between Sourcing and non-SC&L departments (such as AP, ITG, HR, etc.).
• Captures all savings (direct and indirect) from the sourcing efforts assigned.
• Responsible for submitting savings and justification and assisting in validation and confirmation of the savings.
• Other duties as assigned.

Sourcing Manager

Compliance

• Use expert knowledge of HIPAA and other Information Privacy and Security related federal and state laws and regulations and OHSU policies and procedures to effectively: Timely respond to requests for Information Privacy and Security inquiries with accurate and coherent guidance while maintaining compliance with all applicable policy, regulatory and legal requirements.
• Serve as an expert advisory on Information Privacy and Security policy requirements specific to human subject research activities.
• Conduct privacy reviews as directed by leadership or in line with the Privacy program, including conducting risk evaluations and facility reviews.
• Work with leadership and stakeholders to develop plans to address identified risks.
• Provide accurate and effective education and training as assigned and in line with the Privacy training program.
• Evaluate business practices in relation to current privacy policies and laws, and provide recommendations on risk reduction.
• Appropriately identify activities or practices that are high-risk and/or high-impact to the business that require escalation to leadership for review and guidance.
• Work with organizational partners to improve their compliance with regulations and IPS policies/procedures and support related projects as applicable.
• As directed by leadership, represent the Privacy Office on assignments for both internal and external constituencies on matters related to information privacy and security.
• Provide regulatory and policy guidance to ensure the appropriate and effective use of Epic and related systems to improve HIPAA compliance and controls related to ePHI.
• Serve as a subject matter expert/consultant on information privacy issues to all areas and all levels of the OHSU community.
• Manage assigned projects/tasks to ensure completion in a timely, complete and high-quality fashion.
• Participate in continuous quality improvement, including compliance with regulations and standards regarding Epic and other ePHI systems.
• Work with leadership and the OHSU community, and other appropriate OHSU units in development and enhancement of information privacy and security compliance at OHSU. Identify weaknesses and deficiencies and provide input to leadership on how to enhance the quality and efficiency of the work performed.

Privacy Associate – Privacy Compliance Specialist, Sr

Support Engineer

• Provide known fixes or workarounds that contribute to customers being returned to service in a timely fashion.
• Triage all incoming Service Requests to the Service Desk and either resolve the request or escalate them to the relevant second or third tier support team.
• Maintain accurate records of customer interactions using ITG’s Service Management platform.
• Accurately assess the Impact and Urgency of Service Requests and Incidents.
• Contribute to Problem Management efforts by recognizing patterns amongst seemingly disparate issues.
• Respond to customer requests for information by either providing documentation or by giving “how-to” instruction.
• Provide first contact resolution for most customer issues around encryption support, account lockouts, account provisioning, and other common issues.
• Appropriately escalate those Service Requests that cannot be resolved on the initial interaction.
• Collaborate with teammates through the approved collaboration platforms (MS Teams, Jira Confluence wiki, SharePoint).
• Maintain familiarity with support information in the FTS wiki (see Documentation below).
• Maintain familiarity with OHSU-wide information sources such as OHSU Now, O2 (OHSU’s intranet), ITC Knowledge Community, etc.
• Maintain familiarity with the roles of other teams within ITG so that incoming support requests can be escalated appropriately.
• Maintain superior oral, written and aural communication skills and pro-actively build relationships, respect, and trust with customers and colleagues.
• Provide follow up customer communication when necessary.
• Contribute to the FTS wiki by updating and adding information where needed.
• Help with testing of new ITG services and Microsoft and Apple security patches and upgrades, as appropriate.

Temporary Patient Access Resource Specialist

Care Coordinator

Senior Clinical Training and Program Development Specialist

Care Coordinator

Manager, Centralized Access Services

Senior Applications Engineer

Outpatient Pharmacy Revenue Analyst – Program Technician 1

Labor Relations Specialist

Spanish Translation Specialist

Senior Performance Improvement Consultant – Ambulatory Quality

Community Research Facilitator – Research Project Coordinator

Health System Transformation Research Project Coordinator

Sourcing Manager

Privacy Associate – Privacy Compliance Specialist, Sr

Computer User Support Analyst, Level 2