OpenLoop

Events

• Build & Scale Systems: Design and ship production-grade applications across the stack
• Lead Integrations: Architect and implement partner integrations across diverse healthcare systems
• Data Pipelines: Develop secure pipelines to ingest and synchronize clinical data
• AI Enablement: Support integration of AI/LLM-powered services into core workflows
• Cross-functional Execution: Partner with product, engineering, and clinical teams to deliver end-to-end solutions

Senior Software Engineer

Account Executive

• Own the full sales cycle from prospecting to close while building a predictable pipeline.
• Conduct product demos and speak knowledgeably about our technology.
• Proactively source and engage new clients through research and outreach.
• Partner with prospects to tailor solutions to their needs.
• Negotiate contracts and focus on high-margin revenue.
• Act as a liaison between market feedback and product development teams.

Enterprise Account Executive

Recruitment

• Ensure OpenLoop attracts, hires, and retains top talent while growing a strong pipeline.
• Source and interview clinicians in alignment with clients' requirements (ie. culture-fit, specialties, telehealth competency, etc.).
• Works directly with clients to understand their staffing needs and deliver accordingly.
• Attract candidates using various sources such as social media, internal referrals, etc.
• Successfully meet established metrics for recruiting and delivering results.
• Demonstrate enthusiasm for communicating our company’s vision and mission.
• Build and maintain relationships with candidates after placement to ensure we are providing maximum value and efficiency.
• Act as a liaison between OpenLoop clinicians and our internal client representatives.
• Coordinate internally across multiple verticals for timely clinician onboarding and anticipating future hiring needs.
• Other duties as assigned.

Clinical Recruiter

Compliance

• Build & lead the function: Stand up the Compliance organization (Healthcare Compliance, Pharmacy Compliance, Monitoring & Testing). Establish vision, staffing plan, budget, and success metrics.
• Own the risk framework: Implement an enterprise compliance risk assessment (ECRA) that identifies the top risks, quantifies impact/likelihood, sets risk appetite, and produces a prioritized quarterly remediation roadmap.
• Policy & control architecture: Create a lean, living library of policies, standards, and SOPs mapped to legal and regulatory obligations (HIPAA/HITECH, state privacy, state practice of medicine, telehealth/telepharmacy rules, CLIA, FDA/FTC/DEA touchpoints as applicable). Ensure version control, ownership, and training coverage.
• Monitoring, testing, & reporting: Establish continuous monitoring, internal audits, and issue management workflows.
• Product & growth enablement: Embed compliance into product development, launch gates, marketing/advertising, vendor onboarding, and new market entry. Be a consultative partner who accelerates smart bets and blocks only what’s truly high-risk.
• Incident readiness & response: Coordinate with Security and Privacy (under the CISO) and Legal on investigations, breach response, regulator engagement, and consumer communications. Lead post-incident lessons learned.
• Third-party & FDR oversight: Define due diligence, contracting standards, and ongoing oversight for vendors, prescribers, partner pharmacies, and other downstream entities.
• Training & culture: Deliver role-based, high-signal training; cultivate an open-reporting culture with non-retaliation, hotline oversight, and trend analysis.
• Regulatory engagement: Serve as the primary point of contact to relevant regulators and accreditation bodies. Proactively monitor regulatory change and prepare the business.
• Board governance: Provide updates to the Board as required.

VP of Compliance

• Support full-cycle recruiting across technical and non technical roles
• Conduct initial candidate screens and assess role alignment
• Source candidates via LinkedIn, referrals, job boards, and creative outbound strategies
• Coordinate interviews and ensure a seamless candidate experience
• Maintain organized, accurate pipelines and workflows in Ashby
• Partner with hiring managers to understand role requirements and priorities
• Help improve recruiting processes and workflows as we scale
• Track pipeline metrics and support weekly hiring targets

Talent Acquisition Partner

Manager

• Manage a team of Implementation Managers, providing coaching, performance feedback, and career development.
• Own staffing, prioritization, and resource alignment across multiple concurrent client implementations.
• Partner with cross-functional leads (Sales, Product, Clinical, Support) to remove blockers and ensure delivery quality.
• Drive consistency in process adoption, KPI tracking, and team-wide communications.
• Act as the escalation point for complex technical or client-facing challenges.
• Contribute to process improvements, best practices, and scalable systems that raise the bar for program delivery.
• Own and directly lead client implementations as needed, stepping in to support high-priority or complex programs.
• Foster a culture of accountability, growth, and collaboration within the Implementation team.
• Other duties as assigned.

Implementation Manager

Implementation Specialist

• Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements.
• Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment.
• Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders.
• Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines.
• Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints.
• Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards.
• Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation.
• Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented.
• Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned.
• Other duties as assigned

Implementation Manager II

Business Operations

• Define and maintain a 3-year enterprise applications roadmap aligned with company goals and digital transformation priorities.
• Translate business strategies into scalable technical initiatives, measurable KPIs, and clear project portfolios.
• Recruit, coach, and lead a high-performing team of analysts, developers, and admins.
• Own the full lifecycle of enterprise applications (e.g., GSuite, Zoho, NetSuite, Slack, Okta, Healthie, Doxy)—from selection and deployment to integration and retirement.
• Lead cross-platform initiatives focused on data quality, governance, and master data management.
• Drive automation and process improvements using APIs, low-code tools, and emerging tech to eliminate manual work.
• Manage third-party vendors: negotiate contracts, monitor SLAs, control licensing costs, and oversee renewals.
• Oversee application provisioning, deprovisioning, and access management to ensure a seamless and secure employee experience.
• Partner with Product and Engineering to enhance and integrate internally developed tools; establish release, QA, and UAT processes.
• Ensure compliance with SOC 2, HIPAA, HITRUST, NIST, and other regulatory frameworks across the application stack.
• Implement robust role-based access controls, audit trails, and incident-response procedures.
• Track system uptime, usage, and ROI; deliver executive-level dashboards and insights.
• Measure end-user satisfaction and lead continuous improvement efforts.
• Manage the applications budget, including licenses, tools, and services.
• Other duties as assigned

Director, Applications – Business Systems

IT Support

• Provide Tier 2 and 3 technical support via Slack, email, and Zoom, resolving hardware, software, and access issues promptly.
• Onboard new employees, handling device setup, account provisioning, and tool access with a customer-focused approach.
• Administer and maintain SaaS tools including Okta, Google Workspace, Zoom, Slack, Atlassian, and Office365.
• Troubleshoot networking and remote connectivity issues to ensure reliable work-from-home performance.
• Improve and document helpdesk processes, workflows, and knowledge resources to drive efficiency.
• Support long-term IT initiatives such as infrastructure upgrades, security enhancements, and system integrations.
• Collaborate with cross-functional teams to uphold HIPAA, SOC 2, and HITRUST compliance standards.
• Proactively identify recurring issues and recommend scalable, long-term IT solutions.
• Other duties as assigned.

Help Desk Technician II

Program Manager

• Define, track and manage various dashboards and reporting related to key performance metrics (including but not limited to productivity, SLAs, pipeline health, time-to-fill, candidate disposition activity)
• Ensure systems capture accurate recruiter activity and performance data, to aid our medical provider workforce planning teams, in growing and scaling our Clinical Recruitment services to our clients
• Lead, own and optimize ATS (Ashby, Greenhouse, or similar) implementation(s) and recruiting tech stacks, along with enhancements, and vendor evaluation.
• Scope and lead projects end-to-end, owning timelines, removing blockers, and ensuring delivery, carrying teams and main ATS users along, towards successful adoption of the tool.
• Build and scale processes, tools, and workflows as teams and the business grows
• Train and ensure HR / Recruiting best practices, across all recruiters and stakeholders on systems and processes, through creation and maintenance of guides, playbooks and standard operating procedures
• Manage system implementation processes, through use of workflows, templates, towards creating a positive hiring manager and candidate experience
• Partner across various teams, such as recruiting, operations, and workforce planning, showing ability to influence, encourage and motivate stakeholders at all levels
• Demonstrate a strong but diplomatic leadership, with ability to push back, set expectations, and hold teams accountable to timelines and outcomes

Senior Program Manager, Talent Acquisition Operations

Solutions Engineer

• Design and develop custom solutions and integrations for key partners and customers
• Implement new solutions across web applications, data flow, APIs, cloud and event-driven infrastructure
• Collaborate with product and engineering teams to enhance core platform capabilities
• Lead technical discovery sessions and translate business requirements into system designs
• Work with vendors and external partners on technology implementations.
• Diagnose and resolve complex integration or production issues
• Document and share best practices to improve implementation efficiency and scalability
• Coordinate with cross functional teams to ensure smooth software deployment and integration.
• Support post-implementation reviews and continuous improvement initiatives.

Senior Solutions Engineer

Customer Success Manager

• Proactively identify opportunities to expand OpenLoop’s footprint within your book of business.
• Partner with clients to define "success" and track KPIs to ensure they realize maximum value.
• Monitor account health signals and engagement data to mitigate churn risks.
• Act as the primary point of contact for executive stakeholders.
• Navigate complex system integrations for seamless data exchange.
• Collaborate with Sales and Leadership to manage renewals and upsells.
• Synthesize client feedback into actionable insights for the Product team.
• Lead clients through the onboarding transition ensuring immediate adoption of key features.
• Conduct regular Business Reviews to analyze program performance and plan for future scaling.

Enterprise Customer Success Manager

Human Resources

• Serve as the primary escalation point for complex employee relations issues
• Conduct thorough, impartial investigations (e.g., misconduct, policy violations) and produce clear defensible documentation
• Partner with Legal and senior HR leadership on sensitive or high-risk cases
• Advise and coach managers on corrective action and conflict resolution
• Guide leaders through difficult conversations while ensuring consistency and compliance
• Identify patterns in ER cases and proactively recommend manager enablement or policy improvements
• Oversee ADA accommodations and interactive process management end-to-end
• Partner closely with Benefits or LOA administrators/vendors on FMLA, disability,and state leave programs
• Step in to manage complex or escalated leave cases requiring nuanced judgment
• Monitor and apply federal, state, and local labor laws (e.g., ADA, FMLA, FLSA and EEOC)
• Ensure consistent application of policies and practices across employee populations
• Maintain audit-ready documentation and support responses to agency claims or legal inquiries
• Develop and refine policies, guidelines, and SOPs related to employee relations, accommodations, and workplace conduct
• Standardize ER practices to improve consistency, fairness, and scalability
• Analyze employee relations and accommodations trends to identify systemic issues
• Provide recommendations to HR and business leaders to reduce risk and improve employee experience

Employee Relations Lead

• Partner with hiring managers to understand technical requirements and develop creative sourcing strategies for R&D roles.
• Utilize LinkedIn Recruiter, GitHub, Stack Overflow, and niche communities to identify and engage passive technical talent.
• Conduct initial outreach and introductory screens to qualify candidates based on technical skills and alignment with OpenLoop’s mission.
• Maintain meticulous records in our ATS to ensure a seamless handoff to Recruiters and a high-touch candidate experience.
• Provide real-time market feedback and talent landscape insights to calibrate roles and salary expectations.
• Other duties as assigned.

Talent Acquisition Sourcer – Tech

Engineering Manager

• Build & Lead the Toronto Engineering Hub
• Establish and grow our Toronto engineering presence
• Hire, mentor, and develop a high-performing team of engineers
• Set team culture, operating cadence, and engineering standards from the ground up
• Partner with leadership on hiring plans, team structure, and long-term growth
• Work closely with product and business stakeholders to deliver high-impact solutions in fast-moving, ambiguous environments
• Translate evolving requirements into clear technical direction and execution plans
• Drive rapid iteration cycles and enable teams to ship quickly while maintaining quality
• Guide architectural decisions and ensure systems are scalable, secure, and maintainable
• Provide hands-on technical leadership when needed, especially in early stages
• Drive delivery of high-quality software across multiple initiatives in fast-moving environments
• Partner closely with Product, Design, and business stakeholders to align on priorities and outcomes
• Communicate progress, risks, and tradeoffs clearly to both technical and non-technical audiences
• Contribute to product direction through technical insight and customer context
• Establish lightweight processes that enable speed, ownership, and accountability
• Identify and remove blockers to keep teams moving efficiently
• Foster a culture of ownership, learning, and continuous improvement
• Other duties as assigned.