Director of Revenue Operations

OpenLoop

. Define and standardize the end-to-end GTM motion from Lead through Activation and Expansion, with every stage designed to be measurable, automatable, and scalable as the business grows .

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Define and standardize the end-to-end GTM motion from Lead through Activation and Expansion, with every stage designed to be measurable, automatable, and scalable as the business grows
Own pipeline stage definitions, deal management standards, and the forecasting methodology that gives leadership confidence in the number—incorporating AI-assisted forecasting signals where appropriate
Design and enforce the handoff process between Marketing, Sales, and Customer Success, including data requirements, ownership clarity, and SLAs—eliminating the manual coordination that slows teams down today
Build and optimize CS processes across onboarding, adoption, renewal, and expansion—identifying where AI tools and automation can reduce rep burden and speed up time-to-value
Champion the principle that great process is a force multiplier: build workflows that eliminate low-value manual work, reduce cognitive load, and let revenue teams focus on what only humans can do
Establish documentation standards and accountability structures that ensure processes stick, evolve thoughtfully, and don’t become shelfware
Work closely with Systems, Data, and Enablement teams so that process design translates directly into system configuration, AI use cases, reporting, and training
Build out and lead a team of Revenue Operations Managers supporting Sales, Marketing and Customer Success, defining team structure, hiring, and developing talent as the org scales

Requirements

What you’ll need

8+ years in Revenue Operations, Sales Operations, or Customer Success Operations—ideally spanning both pre and post sale functions
Proven track record designing scalable GTM processes in high-growth or scaling environments
A genuine interest in how AI and automation can make revenue teams more productive—you don’t need to be a technical expert, but you think about this proactively
Deep fluency in forecasting methodologies and pipeline management
Strong stakeholder management skills—you know how to influence without authority and bring senior leaders along
A structured, systems-level thinker who can move fast without sacrificing rigor
Comfortable in ambiguity; energized by the chance to build something from scratch
Experience partnering on CRM implementations (Salesforce experience strongly preferred).

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities
Remote work options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

GTM processesforecasting methodologiespipeline managementAI-assisted forecastingprocess designautomationworkflow optimizationdata requirementsdocumentation standardsCRM implementations

Soft Skills

stakeholder managementinfluence without authoritystructured thinkingsystems-level thinkingadaptabilityteam leadershiptalent developmentproblem-solvingcommunicationcollaboration