OPENLANE

Account Executive

• Align internal and external stakeholders, ensuring commitment to objectives and successful outcomes.
• Serve as a central point of contact between internal and external resources, fostering shared understanding and collaboration to provide product expertise and technical support to customers.
• Monitor and measure performance, and sales for assigned territories–intervening and resolving issues that impact performance and customer satisfaction whenever possible.
• Listen and understand stakeholders' business objectives, forecasts, and performance metrics, and align technology and processes to meet their needs and to grow our collective businesses.
• Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with stakeholders.
• Provide education and support to external stakeholders, including customers and business partners, on program features and enhancements.
• You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.

Franchise Account Executive

Security Engineer

• Ensure the safety of personnel as well as the yard and buildings used by our facility.

Bilingual Security Agent

Client Services Representative

• Oversee and mentor the Sales Manager team, ensuring alignment with company goals and delivery of exceptional client experiences.
• Partner with executive leadership to support company-wide initiatives and strategic priorities.
• Serve as a cross-functional connector across sales, product, operations, and integrations.
• Develop and execute strategies to strengthen client satisfaction, retention, and long-term partnerships.
• Monitor client performance metrics, identify risks, and implement proactive solutions.
• Lead the rollout of new products to ensure alignment with client needs and market opportunities.
• Manage third-party integration strategies and coordinate with external vendors and internal teams.
• Contribute to business planning and strategic decision-making as a member of the leadership team.

Director of Client Services – Strategy

Customer Support

• Identify, research, and resolve technical and end-user application failures and deficiencies.
• Ensure proper follow-through on all directives, bulletins, and schedules from management.
• Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality.
• Educate and coach customers on best practices for using OPENLANE products and services.
• Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
• Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.
• Assure customer acceptance of and quality of resolution.
• Identify and escalate issues that require advanced product knowledge or technical expertise.
• Serve as a Subject Matter Expert for the design and development of training materials.
• Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.
• Continuously engage in self-directed learning opportunities to increase functional product knowledge
• Document known errors, workarounds, procedures, and product-specific information.

Customer Support Representative

Full-stack Engineer

• Develop high quality code to build solutions in an agile development environment.
• Participate in code reviews, planning and estimation meetings.
• Test solutions and troubleshoot issues.
• Engage in cross-discipline collaboration with team members including the product owners, designers, and testers.
• Transition from internship to full-time positions.

Software Engineer Intern

Manager

• Lead and coach a team of sales support professionals aligned with our largest enterprise and strategic accounts
• Oversee the team responsible for day-to-day support activities including account onboarding, training, reporting, and relationship management
• Collaborate with field-based sales directors to ensure a unified customer experience
• Drive operational excellence through process improvement, resource allocation, and cross-functional coordination
• Travel periodically to key customer locations or field meetings (approx. every other month)
• Deliver performance feedback and individualized development plans to team members
• Partner with product, operations, and marketing teams to address client needs and drive adoption of new solutions
• Use data and customer insights to continually improve team efficiency and effectiveness
• Represent the voice of the customer internally to influence product roadmap and service improvements

Manager, Major Dealer Accounts

Product Manager

• We are looking for a high-caliber Product Manager to join our growing Digital Marketplaces Product team.
• As a Product Manager, you will be responsible for understanding customer needs, competitive landscapes, trends, and defining product roadmaps that leverage technology and data to delight customers.
• You’ll own areas of very strategic importance that are pivotal to our business growth.
• You will think about the end-to-end customer journey across product and business units to ensure our customer’s experience is a compelling, coherent, and consistent one.
• Using data will be key for this position; from understanding user experience patterns to mining operational data.
• In this role, you will leverage your unique combination of business and technical knowledge to evaluate technical options and to represent business requirements to the technology organization.
• Contribute to and help refine the product strategy for key digital marketplace initiatives.
• Act as a knowledge leader, building deep empathy with internal and external customers.
• Define and manage product roadmaps based on customer needs, data analysis, and strategic priorities.
• Lead discovery, research, and competitive analysis to inform feature development.
• Collaborate cross-functionally with engineering, design, operations, and sales teams.
• Develop and prioritize value-driven initiatives with clear business and customer success metrics.
• Define and track KPIs and success metrics to evaluate product impact.
• Communicate product plans and progress clearly to stakeholders and leadership.
• Be an expert with respect to the competition.

Marketing

• Develop and maintain strong customer relationships and represent customer vehicles at auction
• Measure success by vehicles remarketed monthly and new client volume acquired
• Leverage OPENLANE dealer facing tools, technology, product, services, and third party tools
• Perform sale day duties: pre-sale reports, customer service, IF duties, and post-sale reports
• Explain remarketing specifics to clients: mechanical issues, body and paint work, market conditions
• Oversee auction performance: vehicle cleanups, repairs, condition report writing, booking and flooring, marketing, run numbers, lane placement
• Use independent judgment and tools to evaluate damage and repairs
• Research, evaluate validity, and resolve arbitrations after the sale
• Gather sale data and complete independent assessment of auction for scorecard
• Foster and maintain business relationships with clients and auction management
• Perform other assignments as specified by Director of Remarketing and Titles
• Resolve customer complaints in a friendly, courteous manner

Remarketing Field Representative

Sales

• At OPENLANE we make wholesale easy so our customers can be more successful.
• This is a fully remote position requiring in-field travel.
• Prospect, qualify, and close new institutional clients, focusing on rental, fleet, and repossession remarketing.
• Develop and execute outbound sales campaigns to penetrate mid-sized institutional vehicle sellers.
• Own and manage a pipeline that drives toward exceeding 150 vehicle units per month in sales volume.
• Represent OPENLANE at key industry conferences (e.g., NAFA, AFLA) to build brand awareness and acquire leads.
• Collaborate with internal teams including Program Management, Data Science, and Marketing to onboard and grow customer accounts.
• Contribute to the development of a scalable playbook and sales strategy for future expansion of the Institutional Sales department.

Institutional Sales Director

• Contribute to and help refine the product strategy for key digital marketplace initiatives
• Act as a knowledge leader, building deep empathy with internal and external customers
• Define and manage product roadmaps based on customer needs, data analysis, and strategic priorities
• Lead discovery, research, and competitive analysis to inform feature development
• Collaborate cross-functionally with engineering, design, operations, and sales teams
• Develop and prioritize value-driven initiatives with clear business and customer success metrics
• Define and track KPIs and success metrics to evaluate product impact
• Communicate product plans and progress clearly to stakeholders and leadership
• Be an expert with respect to the competition

• OPENLANE seeks a driven and strategic Institutional Sales Director to join our expanding team. This new role is critical to launching our dedicated Institutional Sales segment, focused on remarketing vehicles directly from fleet operators, rental companies, and financial institutions.
• You’ll play a pivotal role in identifying new clients, nurturing high-potential relationships, and delivering a high-impact proof of concept for this growth initiative.
• You will report directly to the VP of Business Development and work in close partnership with Program Management, Marketing, and Analytics to build a scalable and profitable business pipeline.
• You are: Relationship Builder, Institutional Market Savvy, Strategic & Data-Informed, Agile & Entrepreneurial, Resilient & Results-Oriented, Collaborative.
• You Will: Prospect, qualify, and close new institutional clients, develop outbound campaigns, manage pipeline, represent OPENLANE at industry conferences, collaborate with internal teams, contribute to scalable playbooks and sales strategy.

Backend Engineer

• OPENLANE is a technology company delivering next generation tools to accelerate and simplify remarketing for used vehicles
• We’re a data company helping customers buy and sell smarter with clear, actionable insights
• We’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit
• Location: Remote-North America (EST preferred)
• We’re Looking For: Sr. Software Engineer with experience in building scalable, cloud-native APIs with .NET, preferably Core / Java / Kotlin
• You will be part of an Enterprise Technology Services team responsible for constructing and maintaining high-value core system components
• You will be involved in the continuous improvement of core offerings, leading technical discussions on software architecture and testing, and collaborating with cross-functional teams
• Core Tech Stack: .NET Core PostgreSQL Kubernetes in AWS OpenTelemetry
• Must Have’s: 5+ Years of experience building scalable, cloud-native APIs with .NET
• University degree or advanced diploma in a software engineering-related discipline, preferably in Computer Science, or equivalent experience
• Experience with telemetry and performance tuning leveraging modern APM tooling
• A strong understanding of application development, including development and testing methodologies
• Nice to Have’s: AWS; Kubernetes and OpenTelemetry; Java; Azure

Franchise Account Executive

Bilingual Security Agent

Director of Client Services – Strategy

Customer Support Representative

Franchise Account Executive

Software Engineer Intern

Manager, Major Dealer Accounts

Product Manager

Remarketing Field Representative

Institutional Sales Director

Product Manager

Institutional Sales Director

Senior Software Engineer, C# .NET