OPENLANE

Backend Engineer

• Continuously work on enhancing core offerings.
• Lead technical discussions on software architecture and testing to ensure that we do not compromise on quality and performance.
• Collaborate with cross-functional teams to construct and maintain high-value core system components, leveraging multiple technology stacks.

Senior Software Engineer, C# .NET

Sales

• Visit dealerships to inventory vehicles and assess their condition.
• Publish new vehicle profiles on our mobile app for dealers.
• Provide training and troubleshoot clients' technical issues.
• Maintain and strengthen relationships with current and prospective clients.

Sales Coordinator, Bilingual

Account Executive

• Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.
• Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues.
• Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
• Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability.
• Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs.
• Coach our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.

Independent Account Executive – EST

Full-stack Engineer

• Participate in the maintenance and development of new features for our core products
• Bug fixing and improvement of existing code
• Help to triage, diagnose and solve production system software problems
• Participate in the development of new components and systems
• Participating in iterative development of solutions based on acceptance criteria and designs
• Participating in code reviews, planning and estimation meetings
• Testing solutions and troubleshooting issues
• Participating in cross-discipline collaboration with team members including the product owners, designers, and testers

Senior Software Engineer

Operations

• Conduct vehicle assessments, documenting engine, transmission, interior, and exterior inspections using OPENLANE's mobile application.
• Coordinate with dealerships and ensure adherence to OPENLANE standards and guidelines for vehicle inspections.
• Submit accurate and detailed inspection reports through the designated platform.
• Assist in marketing efforts by distributing flyers and promotional materials to buying dealers.
• Maintain strong communication and collaboration with internal teams and dealerships.

Field Operations Coordinator

Product Manager

• Be the Voice of the Customer: Actively engage with both external and internal customers through interviews, site visits, and data analysis to deeply understand their problems, identify pain points, and gather continuous feedback.
• Translate the strategic product vision and customer needs into clear, executable user stories and define the associated acceptance criteria.
• Maintain the product backlog, ensuring it accurately reflects business priority, as well as new ideas and customer feedback.
• Prioritize work into sprints to deliver features as aligned with the overall product roadmap.
• Set direction and lead development team to accomplish sprint goals and deliver high-quality product features.
• Work closely with the Engineering and Platform team to align on technical solutions and best practices for continuous delivery.
• Collaborate seamlessly with UI/UX designers to improve the product's usability and overall user experience as applicable.
• Validate that acceptance criteria are met before launch, ensuring that the delivered working software achieves the defined business objectives.
• Plan product releases and execute effective communication to stakeholders and end-users to ensure a flawless rollout of product enhancements.

Administration

• Manage accounts and enhance dealer growth by engaging in focused performance-related discussions
• Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues
• Identify dealer needs to promote product solutions and campaigns
• Manage, service, and mitigate risk on customer accounts
• Manage existing accounts and drive new growth opportunities
• You will be part of a small, local team responsible for providing financing (floorplanning) for independent auto dealers
• You will be involved in driving a positive customer experience and identifying organic growth opportunities

Relationship Associate – Office Administrator

• Serve as the main point of contact for clients within your assigned book of business.
• Facilitate seamless communication across departments to provide efficient solutions to client issues.
• Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
• Understand and react to the competitive landscape.
• Document all customer interactions and maintain accurate records in our CRM.
• Adapt to changing priorities and provide support in unexpected situations.
• Maintain flexibility to accommodate the needs of clients, including occasional travel within the assigned book of business.

Key Account Executive

• Provide leadership and coaching to the outside sales team in the assigned district.
• Hold team members accountable to all phases of the sales cycle.
• Focus on building new relationships and driving business in new accounts.
• Cross-sell solutions and services.
• Achieve monthly sales targets by effectively managing major dealer account relationships.
• Oversee overall sales team performance and individual employee performance in the defined district.
• Invest 4-5 days per week mentoring the Sales team while on the road.
• Update assigned Salesforce Campaigns and opportunities.
• Re-activate fallout sellers and reward high conversion rates.
• Monitor, approve or decline Goodwill requests from team members.
• Proactively communicate with and maintain professional partnership with all other OPENLANE teams.

District Sales Manager

• Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections to ensure they are fully understood and followed by the team
• Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools during floor plan audits and vehicle/facility inspections to achieve regional SLA's and targets
• Responsible for recruiting and hiring initiatives for both contract and full-time inspectors within the assigned region
• Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling
• Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized
• Support the Senior Regional Operations Manager in creating and implementing OKR's to ensure success within the designated region
• Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities
• Ensure that contractors meet customer requirements and operational standards
• Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc.
• Adopt a continuous improvement mindset by collaborating with the following teams Product; Arbitration; Scheduling; and Quality Assurance to test new app releases and processes, and provide feedback for improvements and maintenance
• Work in the field 1-2 days per week side by side with inspectors ensuring all quality standards are met or exceeded and training new inspectors
• Function as a reserve inspector for new markets and to address inspection capacity gaps within the region
• Utilize various communication tools within the OPENLANE organization
• Perform other duties as assigned by the manager

Regional Operations Manager

• Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections to ensure they are fully understood and followed by the team.
• Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools during floor plan audits and vehicle/facility inspections to achieve regional SLA's and targets.
• Responsible for recruiting and hiring initiatives for both contract and full-time inspectors within the assigned region.
• Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling.
• Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized.
• Support the Senior Regional Operations Manager in creating and implementing OKR's to ensure success within the designated region.
• Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities.
• Ensure that contractors meet customer requirements and operational standards.
• Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc.
• Adopt a continuous improvement mindset by collaborating with the following teams Product; Arbitration; Scheduling; and Quality Assurance to test new app releases and processes, and provide feedback for improvements and maintenance.
• Work in the field 1-2 days per week side by side with inspectors ensuring all quality standards are met or exceeded and training new inspectors.
• Function as a reserve inspector for new markets and to address inspection capacity gaps within the region.
• Utilize various communication tools within the OPENLANE organization.
• Perform other duties as assigned by the manager.

Regional Operations Manager – Austin / San Antonio

• Increase dealer purchase behavior and buyer penetration on all OPENLANE Remarketing platforms in the assigned region.
• Maintain 100% compliance with Zoom and Salesforce utilization for accounts in your assigned book of business.
• Re-engage and reactivate fallout sellers for OPENLANE.
• Handle and close all at auction and digital if-bids, ensuring a high-level conversion rate.
• Drive dealer sales growth by utilizing OPENLANE technology tools, implementing strategic ideas, and selling at auction ancillary services.

Inside Sales Representative

• Identify, approach, and connect with dealerships for business development and portfolio expansion
• Cultivate and maintain strong relationships with dealerships through regular visits, phone calls, and account performance reviews
• Seek to understand the dealers’ needs through fact-finding, regular follow-ups, and learning their business
• Execute targeted sales campaigns and product demonstrations
• Solve problems and provide inventory solutions for dealer clients through primary and ancillary product offerings and solutions
• Utilize data analytics to optimize sales strategies and market penetration

Market Sales Manager

Manager

• Provide day-to-day leadership, supervision, training, and development to the logistics team, including managing the internal driver pool and overseeing carrier dispatching, compliance, and claims.
• Manage team staffing, scheduling, and timekeeping to ensure adequate coverage for pickup and delivery order volume.
• Attract, engage, and retain talent, ensuring all employees are thoroughly familiar with safe work processes and operating procedures.
• Serve as the primary transportation contact for the local Vehicle Logistics Center (VLC), resolving customer concerns and setting a high standard of satisfaction.
• Be accountable for the market's financial performance, using KPIs and standardized reports to monitor spending, manage costs, and forecast against actuals.
• Manage the safe, efficient, and profitable movement of fleet lease, factory, and consignment vehicles by ensuring all processes meet or exceed SLA standards.
• Promote a safe work environment by ensuring department-specific safety tasks are completed in accordance with the safety program.
• Support initiatives by engaging in their development, deployment, and change management.

Transportation Manager

Bilingual

• Develop an understanding of client needs using customer relationship management (CRM) tools and by following associated workflows
• Identify dealer needs to promote product solutions and campaigns
• Manage accounts and drive dealer growth by participating in targeted performance discussions
• Manage, maintain and mitigate risks for client accounts
• Oversee existing accounts and cultivate new growth opportunities