Senior Regional Operations Manager

OPENLANE

Senior regional operations manager overseeing vehicle inspections for OPENLANE’s digital wholesale used-vehicle marketplace. Leading inspectors, improving quality, and driving regional customer and sales success.

Posted 8/7/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $95,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and operational management skills, with a focus on team development, data-driven decision-making, and effective communication. Proficient in managing inspection processes and fostering relationships to drive sales growth and regional success.

Highest-signal resume keywords

Operations ManagementLeadership ExperienceAutomotive Mechanical ExperienceData AnalysisInspection Process Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementData AnalysisInspection Process TrainingAutomotive Mechanical KnowledgeTeam Leadership

Soft Skills

CoachingMentoringCommunicationCollaborationCustomer Relationship Management

Tools & Technologies

OPENLANE ApplicationsGoogle SuiteSlackInspection Tools

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Floor Plan AuditsVehicle InspectionsFacility InspectionsSales GrowthRegional SLAs

About the role

Key responsibilities & impact

Lead, coach, and mentor a team of Regional Operations Managers and be accountable for the inspection team’s Objectives and Key Results
Ensure policies, processes, procedures, and tools for floor plan audits and vehicle or facility inspections are understood and followed to meet regional SLAs and targets
Foster customer relationships with dealers and the OPENLANE sales team to support sales growth
Assist in hiring contractor and full-time inspectors within assigned regions
Collaborate with Marketplace and Commercial Sales leadership on inspection needs, growth forecasting, scheduling, and regional success
Coordinate with the scheduling team to complete assignments on time and use inspection resources efficiently
Train inspectors on OPENLANE applications, inspection processes, and job functionality
Complete VOC and eNPS customer feedback calls as necessary
Use data to identify inspector trends, understand capacity, improve quality, and increase consistency
Serve as a point of contact for contractor and inspector needs, including compensation, task assignments, process updates, and app questions
Communicate with departments regarding inspection feedback and questions
Work with sales, product, quality, and arbitrations leadership to ensure regional success
Participate in creating, validating, and reviewing training programs
Work in the field alongside Regional Operations Managers and inspectors to ensure quality standards and train new inspectors
Use multiple communication tools within OPENLANE
Serve as a reserve inspector for new markets and inspection capacity gaps within the region

Requirements

What you’ll need

Minimum of 5 years of experience in operations management or a related field
Minimum of 5+ years of proven leadership experience
Minimum of 2+ years of automotive mechanical experience
Experience hiring and collaborating with inspectors
Experience using data for decision-making, data analysis, and communication
Ability to operate a motor vehicle
Valid driver’s license
Working knowledge of technology; most inspection reports are submitted electronically
Ability to travel as required
Experience utilizing Google Suite products, Slack, and other communication tools is nice to have

Benefits

Comp & perks

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement