Senior Regional Operations Manager

OPENLANE

Senior regional operations manager overseeing vehicle inspections for OPENLANE, a digital wholesale used-vehicle marketplace. Leading inspectors, improving quality, and coordinating regional operations across four Midwest markets.

Posted 8/10/2026full-timeRemote • Kentucky, Missouri, Ohio • 🇺🇸 United StatesSenior💰 $90,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and operations management capabilities, with a focus on team development, data-driven decision-making, and effective communication. Proficient in managing inspection processes and fostering customer relationships to drive sales growth.

Highest-signal resume keywords

Operations ManagementTeam LeadershipData AnalysisAutomotive Mechanical ExperienceHiring and Training Inspectors

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementData AnalysisAutomotive Mechanical ExperienceInspection Process ManagementQuality Standards Enforcement

Soft Skills

LeadershipCommunicationCollaborationCoachingMentoring

Tools & Technologies

OPENLANE ApplicationsGoogle SuiteSlackInspection Reporting Tools

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Sales GrowthCustomer RelationshipsRegional OperationsInspection PoliciesSLA Compliance

About the role

Key responsibilities & impact

Lead, coach, and mentor a team of Regional Operations Managers and be accountable for the inspection team’s Objectives and Key Results
Ensure floor plan audit and vehicle or facility inspection policies, processes, procedures, and tools are understood and followed to meet regional SLAs and targets
Fuel sales growth by fostering customer relationships with dealers and the OPENLANE sales team
Assist with hiring contractor and full-time inspectors within assigned regions
Collaborate with Marketplace and Commercial Sales leadership on inspection needs, growth forecasting, scheduling, and regional success
Coordinate with the scheduling team to complete assignments on time and use inspection resources efficiently
Train inspectors on OPENLANE applications, inspection processes, and job functionality
Complete VOC and eNPS customer feedback calls as necessary
Use data to identify inspector trends, understand capacity, improve quality, increase consistency, and track metrics
Serve as a point of contact for contractors and inspectors regarding compensation, task assignments, process updates, and application questions
Communicate with departments regarding inspection feedback and questions
Work with sales, product, quality, and arbitrations leadership to ensure regional success
Participate in creating, validating, and reviewing training programs
Work in the field alongside Regional Operations Managers and inspectors to ensure quality standards and train new inspectors
Use multiple communication tools within OPENLANE
Serve as a reserve inspector for new markets and regional inspection capacity gaps

Requirements

What you’ll need

Minimum 5 years of experience in operations management or a related field
Minimum 5+ years of proven leadership experience
Minimum 2+ years of automotive mechanical experience
Must be able to operate a motor vehicle and possess a valid driver’s license
Working knowledge of technology; most inspection reports are submitted electronically
Travel as required
Experience hiring and collaborating with inspectors
Experience using data for decision-making
Experience in team management, data analysis, and communication
Experience utilizing Google Suite products, Slack, and other communication tools (nice to have)

Benefits

Comp & perks

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Target bonus range: $0.00 - $4,500.00 quarterly