OneTrust

Operations

• Supervise, coach, and mentor a team of direct reports
• Oversee the onboarding of new hires
• Monitor team performance through key performance indicators (KPIs)
• Work closely with key business partners to achieve program goals
• Manage staff scheduling and maintain data quality standards
• Collaborate with leadership to create program SOP’s, WI’s and job aids
• Handle escalated patient concerns and logistical issues promptly
• Track operational metrics, prepare regular reports for management

Operations Supervisor

Business Operations

• Analysis of Fulfillment Metrics deployment/execution practices to assess effectiveness of FRM team and communicate impact to internal business partners
• Creating operational processes and efficiencies
• Leading implementation of strategic initiatives
• Collaborating with relevant stakeholders, including but not limited to Marketing, Sales, Legal, Medical and Regulatory to define and execute strategy in a matrixed environment
• Collaborate with data teams to understand the impact of the field reimbursement strategies through metric analysis, and develop strategic execution recommendations aligned to brand imperatives, including impact of current FRM Rules of Engagement
• Support of key field reimbursement execution initiatives (e.g., product launches and launch team participation, technology enhancements, affordability solutions, omni-channel)
• Collaborate with both Patient and Caregiver Solutions and Patient Access and Affordability Solutions teams to share field reimbursement insights informing operational hub enhancements, and support patient experience improvement initiatives
• Ensure the field reimbursement resources, processes, tools and systems optimize the ability of patients to get access to Johnson & Johnson Immunology therapies and are compliant with relevant regulations and Johnson and Johnson internal policies
• Communicate risks or process issues that impact JJIM Immunology's ability to comply with regulations, that impact patient or Immunology customers' satisfaction or that impact JJIM Immunology internal resources or patient access vendors ability to provide a positive and compliant customer experience JJIM Immunology leadership as appropriate
• Orchestrate project work in a matrixed environment to ensure field reimbursement manager strategy and operations are optimized for excellence in field execution

Manager, Immunology Patient Experience, Customer Solutions, Field Reimbursement, Business Operations - Psoriatic

Manager

• Educate HCPs on reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations (local payers, government payers, etc.) for core and launch products
• Collaborate with field support team members such as sales representatives and key account managers and serve as reimbursement expert for the local team
• Act with a sense of urgency to address critical access and affordability issues for patients
• Partner with managed care colleagues to understand current policies and potential future changes
• Conduct field-based reimbursement and access support, education and creative problem-solving aligned to FRM Rules of Engagement
• Build strong, trust-based relationships with customers in all assigned Oncology accounts
• Manage territory logistics, routing, and account business planning
• Maintain and grow knowledge of national, regional, local, and account market dynamics including coverage and coding requirements
• Grow the knowledge of hub and specialty distribution channels to improve practice and patient support needs
• Collaborate with internal J&J departments such as marketing, sales, medical science, SCG, IBG, HCC, and PECS.
• Serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans (i.e., Medicare, Medicaid Managed Care, Commercial)
• Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training

Field Reimbursement Manager – Oncology

Customer Support

• Collaborates with a defined geography of sales leaders and sales consultants, to identify and action opportunities to accelerate revenue collection post-surgery
• Proactively builds strong and inclusive relationships with business partners based on integrity and trust.
• Analyzes and reconciles order acknowledgement, purchase order, and invoice data to solve billing problems and close open purchase orders
• Achieves open order reduction goals for specified geography by analyzing customer trends and working with sales organization to resolve mismatches and discrepancies
• Proactively identifies new insights to support business decisions and sales operations needs, including system enhancements, process improvements and other activities
• Ad-hoc projects as required

Senior Sales Support Specialist

IT Support

• Assess and shape the AnR Business strategy, including structure and resource allocation.
• Manage and mentor a sales and marketing team, support key strategic accounts.
• Be accountable for exceeding the agreed annual forecast and business plan.
• Develop and execute an integrated Sales and Marketing strategy that maximises revenue and profitability.
• Oversee P&L management, budget allocations, and resource prioritization.
• Translate market and customer insights into bold growth initiatives.
• Lead and coach the marketing and sales teams to deliver unit growth, market share and margin improvements.
• Own franchise vision and go-to-market plans.
• Drive commercial outcomes through pricing, tenders, contract strategy.
• Build and strengthen long-term customer relationships, prioritise key accounts.
• Manage BU financials and operations, including forecasting and expense control.
• Ensure compliance and operational excellence by adhering to HCBI/SOX/SOP and internal requirements.
• Cultivate strong, strategic relationships with key customers, payors, and industry stakeholders.

Business Unit Manager, Aesthetics and Reconstruction

• Be responsible for the development, execution of compliant promotion of all Neuroscience promoted portfolio products in all optimal sites of care across both outpatient and inpatient settings to approved health care professionals.
• This role directly supervises Sales Specialists within the defined district.
• Be responsible for development and successful implementation of a coordinated district business plan with targeted objectives to achieve sales and business results.
• Manage, develop, motivate, and compensate assigned personnel with proper allocation of resources.
• Partner and leverage various supporting functions within Neuroscience Sales, Institutional Business Group, Medical Affairs, and Neuroscience Marketing to deliver on business goals.
• Be responsible for strong demand generation leadership with the Sales Specialist team with a heavy emphasis on the outpatient setting.
• Additionally, leads demand generation and care transitions execution within local community hospitals.
• Provide direction and management oversight to Sales Specialists for all Neuroscience promoted brands in addition to maintaining an expert knowledge of the approved clinical and HCC guidelines associated with these products to develop their skills and competencies.
• Have a strong aptitude for analyzing the business, coaching on approved sales messages, support in developing territory strategies/BPs, and achieve the business goals to develop the team’s business acumen.
• Work closely with the Sales Specialist team to establish and support career and development plans for the representatives.

District Manager, Neuroscience – Schizophrenia

Analyst

• Develop a strong understanding of the complex end to end Supply Chain Flows.
• Coordinate with regions on demand and supply planning elements of assigned portfolios
• Perform ad hoc analysis, including scenario planning to proactively identify risks and opportunities to all aspects of E2E supply chain planning.
• Identify E2E plan imbalances through exception-based and scenario planning to optimize service, cost, and inventory.
• Conduct complex assessment of the multi-echelon impact of supply disruptions and recommend prioritized actions to resolve and balance all relevant trade-offs.
• Lead End-to-End planning optimization and synchronization of the portfolio and key strategic brands across demand, supply, and inventory.
• Communicate risks, opportunities, trade-offs and scenarios while driving decisions to support business goals through Integrated Business Planning (IBP)
• Contributes to components of projects, programs, or processes for the end-to-end planning area.
• Partner with Commercial, regional supply chain teams, planning functions, Finance, the E2E Supply Chain team, and Value Stream leaders.
• Lead and manage the New Product Introduction (NPI) PLAN process and collaborate with cross functional team to ensure flawless execution and successful product launches.
• Report on NPI project status, revenue projections and overall launch calendar during IBP.
• Effective communication with a wide group of stakeholders
• Coach more junior colleagues in techniques, processes and responsibilities.

Lead Analyst, End-to-end Product Planning

• Build and maintain positive, long-term relationships with key individuals at the hospital level customers
• Execute initiatives pulling strategy from IDN level to hospital/account level
• Drive innovative solutions and partnerships within targeted accounts and customers
• Work with sales leaders and sales teams to increase prospects and drive closure of opportunities
• Help navigate VAC approval process for new products and influence VAC members
• Anticipate customer needs, marketplace evolutions and competitive threats
• Partner closely and collaborate with the cross functional team for the overall strategy, the marketing content creation and the external tactics
• Effectively manage multiple priorities to support and assist advancing business strategies
• Effectively identifies, engages, and manages relationships with influential individuals in the cardiovascular interventional space and fosters long-term strategic partnerships
• Measure and assess the impact of KOLs engagements and convey results to cross-functional teams to further refine market access strategies
• Articulate the complete value proposition (clinical, reimbursement, health economics, and pricing) of Shockwave Medical to Key Strategic Accounts
• Demonstrate in-depth product knowledge, and ability to speak clinically to physicians at a high level
• Maintain company standards involving ethical and moral character while professionally representing the company
• Comply with all corporate compliance, FDA, medical device, quality standards and ethics.

Manager, Strategic Accounts – Shockwave Medical

Financial Planning and Analysis

• Provide budgeting leadership to support business partners for forecast updates, and quarterly/full-year processes.
• Lead FP&A activities including forecasting, reporting, and strategic planning for technology investments.
• Deliver actionable financial insights to influence decisions on capital allocation and cost optimization.
• Partner with JJT partners, Portfolio team and JJT Finance teams to deliver strategic initiatives and support SigniFi adoption.
• Manage a team of 4 analysts, fostering talent development and performance excellence.
• Drive continuous improvement through process automation, benchmarking, and value stream mapping.
• Ensure compliance with financial policies and governance standards.
• Standardize accounting and reporting through consistent guidance and training.
• Act as the liaison for JJT partners and finance teams across Commercial Regions.
• Support ongoing global JJT ad hoc requests.

Finance Manager

Account Executive

• Expand the sales of Ethicon US, LLC products and to convert competitive products in a manner that complies with company policy and sales direction
• Support to the aligned Area/Region for all sales-related activities
• Upon successful completion of duties, will be eligible to compete for the role of Account Executive
• The AAE will be trained to understand and demonstrate proper use of our products to healthcare providers in an operating room setting
• Execute the selling cycle in a manner that is concise, professional, ethical, and which leads the customer to action
• Understand and demonstrate proper preparation and surgical use of all Ethicon products
• Demonstrate the ability to manage customer product questions and objections, in a way that is consistent with sales training methodology
• Conduct sales presentations using current selling methods learned in sales training courses
• Case Coverage, ability to assist surgeons through strategic platforms and products in an operating room
• Comply with standards for safe behavior and demonstrate product, procedure, and clinical knowledge
• Conduct business in accordance with the Business Conduct Policy, HCC, and other J&J policies and procedures

Associate Account Executive

• Collaborate with the BOH (Business Operations Head), TA, DU DAS leaders and others to manage operational governance.
• Partner closely with DU and TA stakeholders to cultivate a working knowledge of the portfolio (programs, projects) to better support the DU mission.
• Facilitate and manage DU operational activities in partnership with DU and GD organizations on behalf of the TA.
• Provide in-depth analytical insights using advanced tools to help identify areas of improvement, and precipitate the identification of future project activities and efforts.
• Coordinate the identification, prioritization, tracking, and reporting of improvement initiatives.
• Provide additional support to teams, collaborations, and/or projects as business needs evolve.
• Provide support in assembling key KPIs to support metric reporting/display, and be poised to collaborate w/ partners throughout R&D to support data requests/queries.
• This role may serve, depending on development desires & capabilities, a need to support specialized projects in the pursuit of larger DU/TA centric project missions (i.e.- Sponsorships).

Manager, Portfolio & Business Operations Leader – Oncology

Therapist

• Engage hospital administrators, physicians, and patients to increase understanding of cardiac arrhythmias, such as atrial fibrillation (AFib), and available treatment options including catheter ablation
• Assess hospital and provider-side market dynamics, uncover gaps in operational efficiency and patient care, and deploy Therapy Advancement tools to expand patient access
• Provide education and resources to Electrophysiologists, Cardiologists, Primary Care Physicians, and Emergency Medicine Physicians
• Collaborate with Area Therapy Advancement Managers and field sales teams to create compliant, data-driven territory plans
• Deliver complex health economic information to influential stakeholders
• Engage health system administration and hospital leadership to advocate for programs
• Maintain regular communication with all members of the sales team and Johnson & Johnson MedTech EP leadership
• Execute national, regional, and local promotional campaigns to drive awareness and business opportunities

Regional Therapy Advancement Manager – Electrophysiology

Sales

• Enable a transformative shift to facility-level account management
• Develop and implement an account plan for each facility
• Identify and foster relationships with key stakeholders and decision makers across the facility
• Mobilize divisional resources to anticipate and respond to customer needs, problems, and opportunities at the facility level
• Lead the sales representatives to implement and complete sales demand strategies
• Provide sales representatives with sufficient support, supervisory oversight, and customer engagement to achieve or exceed the division's sales forecasts
• Responsible for the coaching and career development of the sales representatives
• Assure critical enablers are used effectively (i.e. people, process, programs, tools, and technology to meet customer needs)
• Manage and coordinate appropriate “Demand” and “Access” resources, tailored to specific facility level needs
• Create a facility level cost-benefit analysis for deploying resources and prioritizing the opportunities
• Leverage and collaborate across MedTech Surgery for resources to meet facility needs
• Examine contract issues, (i.e., tier change proposals) and based upon financial analysis, arrive at the best recommendation/decision for the customer and company
• Apply business insight tools to identify facility specific growth opportunities
• Manage a team of sales representatives and conduct periodic field visits to develop their selling skills
• Coach sales representatives to achieve individual development plans
• Recruit and hire to ensure that all territories are filled with the most qualified sales associates
• Lead team to complete the selling process in a concise, compliant, professional, ethical, and persuasive manner; leading the customer to action
• Demonstrate the ability to handle customer product questions and objections in a manner that is consistent with sales training methodology; conduct sales presentations using current sales methods
• Understand appropriate surgical use of products within defined surgical specialties, and coach sales representatives to target and segment customers accordingly
• Conduct business and set the tone for the team or for others in accordance with the Business Conduct Policy, HCC, and other J&J policies and procedures
• Excellent computer skills with Microsoft Office and Apple applications

Regional Sales Manager – Advanced Hemostasis, Healing

Procurement

• Lead or supports sourcing initiatives to identify the right supplier partners and build adequate material capacities to support the advanced therapies' business.
• Influence business decision-making to deliver ongoing value improvements and drive competitive advantage.
• Proactively engages business partners and/or category leaders to identify their needs and incorporate those needs into targeted strategies.
• Demonstrate a strong understanding of business needs and external market trends to support the development of robust new product sourcing strategies.
• Develop innovative and sustainable solutions to identify and mitigate risk, drive long-term, end-to-end value, and achieve unmet business needs.
• Identifies and pursues opportunities to develop supplier capabilities.
• Mitigate business risk through the understanding of commercial, legal, and regulatory requirements and the use of efficient contracting channels demonstrating standard processes and technology.
• Act as procurement authority in support to cross material category specific or cross category initiatives (may include Chemicals, EM, Packaging, Devices, Sterilization, direct and indirect services)
• Represent procurement in End-to-End supply chain initiatives of manufacturing network, digital tools/ technology adoption, and resiliency.

Manager, Advanced Therapies Procurement

Account Manager

• Develop and implement sales strategies to effectively promote Shockwave products to appropriate hospital personnel and physicians.
• Meet with a variety of physicians and other hospital personnel to determine customers’ needs, goals, product usage, and types of cases handled.
• Educate customers on products and proper clinical usage by delivering presentations and demonstrations.
• Routinely attend procedures/cases in hospital operating rooms and advise on product usage and gain insight into specific needs of physicians’ and OR staff.
• Responsible for attainment of sales/revenue objectives for the territory in order to attain quota.
• Partner with Clinical, Field Clinical Reps, Marketing, R&D and other business units to identify selling opportunities and present to potential clients.
• Conduct consultative sales calls with Interventional Cardiologists, and Vascular Surgeons.
• Build and maintain solid customer relationships.
• Demonstrate in-depth product knowledge, and ability to speak clinically to physicians at a high level.
• Complete and processes timely reports including but not limited to: sales summary reports, expense reports, monthly product tracking reports, careful account targeting reports, and complaint reports in accordance with established procedures and policies.
• Maintain company standards involving ethical and moral character while professionally representing the company.
• Comply with all corporate compliance, FDA, medical device, quality standards and ethics.