Operations Supervisor
OneTrust
full-time
Posted on:
Location Type: Remote
Location: Arizona • Florida • United States
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About the role
- Supervise, coach, and mentor a team of direct reports
- Oversee the onboarding of new hires
- Monitor team performance through key performance indicators (KPIs)
- Work closely with key business partners to achieve program goals
- Manage staff scheduling and maintain data quality standards
- Collaborate with leadership to create program SOP’s, WI’s and job aids
- Handle escalated patient concerns and logistical issues promptly
- Track operational metrics, prepare regular reports for management
Requirements
- Bachelor’s Degree in Healthcare Administration, Business Management or related field
- Minimum of 3 years experience in a supervisory role in a high volume call center environment
- Strong understanding of call center operations, KPIs, and healthcare regulations
- Proven leadership skills
- Proficient with using call center software, CRM tools, and Microsoft Office Suite
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center operationskey performance indicatorsdata quality standardsprogram SOPsWI'sreport preparation
Soft skills
supervisioncoachingmentoringleadershipcollaborationproblem-solving
Certifications
Bachelor’s Degree in Healthcare AdministrationBachelor’s Degree in Business Management