OneTrust

Manager

• Completes day-to-day tasks for the support function of the Customer Service Operations unit, following administrative guidelines to ensure accuracy, timeliness, and quality of deliverables.
• Assists resolution of Customer Service Operations inquiries, following established departmental response and problem-solving thresholds, to ensure timely resolutions and successful closure.
• Collects data to share telephonically to field sales staff, and develops strong partnerships cross-functionally to serve the company’s customers.
• Assists with needed communications for the company’s warehouse, operations, and inspections teams to investigate customer queries and takes ownership to provide front-line initial solutions, or provide needed escalation expeditiously to management.
• Demonstrates Johnson & Johnson’s Leadership Imperatives and Credo.

Case Manager

Financial Planning and Analysis

• Lead people engagement for a designated team.
• Lead and execute on Talent Strategy and Management (Performance, Succession, Capability Building, Coaching, Inclusion).
• Serve as a trusted advisor to senior leadership, providing data-driven insights and recommendations.
• Drive organization effectiveness across the function.
• Build, lead, coach, and develop a high-performing HR team.

Director, HR, Finance & Legal – Orthopedics

Account Executive

• Meet or exceed quota
• Conduct outreach to generate pipeline consistently even when engaged in closing activities
• Demonstrate resourcefulness to identify & leverage stakeholders, leaders, and champions to drive execution of the sales strategy appropriately
• Work effectively in a cross-functional manner with Business Development, Partner Channel, and Solutions Engineering to successfully land and expand key accounts
• Utilize two-sided discovery & impeccable communication to understand the customers’ needs and articulate valuable solutions
• Understand key competitors and their strategies to clearly differentiate OneTrust’s solutions in the marketplace
• Establish customer relationships that enable OneTrust to be viewed as a trusted advisor
• Manage and optimize a targeted geographic territory

Account Executive, Enterprise

Sales

• Develop and execute quarterly business plans which achieve capital equipment and disposable sales revenue targets within the assigned geographical territory
• Gain access to clinicians, conduct appropriate discovery of the customer’s needs and goals, educate with a Challenger selling framework, and ultimately test and build them into clinical champions
• Engage directly with C-Suite stakeholders by going directly to them, leveraging clinical champions, and working with administrative assistants
• Competency conducting discovery and engaging with all relevant stakeholders inside the target account to develop a comprehensive understanding of the account’s goals and needs
• Excel at presenting, educating, managing, engaging, and thoughtfully challenging multiple stakeholders in a complex sale and boardroom environment
• Maintain a detailed, frequently updated and strategic business plan for the territory
• Present realistic sales forecasts to sales management on a consistent basis
• Develop relationships with both clinical as well as economic champions at new and existing customers to best understand customer needs, capital buying cycle, capital funding options outside of the capital budget cycle and identifying new technology acquisition processes
• Lead product technical and clinical demonstrations to ensure eventual sales and adoption of Ottava
• Present and negotiate capital pricing and program performance terms with the customer in collaboration with the sale management team that achieve mutually desirable outcomes for all parties
• Implement post sales installation, implementation and adoption protocol in collaboration with the sales team and service team to achieve the desired business objective of the deal
• Support new customers in clinical adoption of Ottava
• Work with the customer to ensure customer can achieve their clinical and economic goals with the new technology and overall customer satisfaction driving higher customer utilization rates
• Must develop and maintain expert level knowledge of Ottava products and demonstrate a firm grasp of industry trends, understanding of market trends and develop strategies to stay ahead of the competition

Area Sales Manager

Medical Science Liaison

• Discuss treatments with physicians and other customers
• Build relationships with community and academic HCPs
• Execute field medical educational events
• Shape medical practice by changing behaviors within the HCP community
• Respond to scientific inquiries of HCPs and public health decision makers
• Gather insights from field interactions regarding scientific knowledge and opportunities

Senior Oncology Medical Science Liaison

QA Engineer

• Perform routine and complex instrument qualification in compliance with laboratory procedures to support the lab and manufacturing
• Develop and revise laboratory Lifecycle Management SOPs.
• Support investigations to properly identify root cause and implement appropriate corrective and preventative actions to prevent reoccurrence.
• Support validation protocols execution.
• Provide hands-on and effective diagnostics/troubleshooting functions
• Provide laboratory support for capital projects concurrently with a dynamic workload based upon site priorities
• Apply functional knowledge of Quality Control standards to review results of quality audits and regulatory inspections, identify quality issues, and provides support corrective action plans

Experienced Quality Assurance Analyst

Supply Chain

• Intake Service Depot Orders and validate them against available inventory and planned replenishment
• Execute manual allocation logic and distribute repair components to global depots
• Collaborate with the Service & Repair Replenishment Planner to resolve any Service & Repair depot backorders and respond to fulfillment issues raised by depot stakeholders
• Coordinate with inventory and logistics teams to ensure timely order fulfillment
• Track shipments to global depots and monitor on-time delivery and identify exceptions
• Work with transportation partners to resolve customs holds and expedite international shipments
• Create and process service depot sales orders and shipments in ERP systems to close fulfillment loop
• Communicate status updates and escalate supply or fulfillment risks to stakeholders as needed
• Resolve sales order-to-invoice discrepancies, returns, quality issues, and supplier non-conformances for global service depots, coordinating with S&R Replenishment Planner and depot stakeholders to achieve timely corrective actions

Service & Repair Supply Planner – Orthopedics

Scientist

• Evaluates DePuy Synthes medical device products and materials for biological safety per international medical device regulations and standards, GLP (Good Laboratory Practice) guidelines and internal procedures.
• Designs, initiates, coordinates, and interprets laboratory investigations for biocompatibility and toxicology studies for MD materials and products.
• Applies technical expertise to solve biocompatibility problems related to the ISO 10993 standards and regulatory authority requirements for product safety.
• Liaises with internal and cross-functional team members to review existing product documentation and coordinates, together with more senior staff, biocompatibility test strategies to ensure appropriate planning and execution of required testing and completion of relevant deliverables.
• Reviews, interprets, and summarizes testing data and ensures appropriate documentation and coordination of central documentation procedures required for risk assessment report completion.
• Interacts closely with and provides technical guidance and expertise to internal stakeholders (e.g., R&D, Clinical Affairs, Regulatory Affairs, Manufacturing, Quality Engineering, and Supplier Management).
• Can support regulatory/notified body requests as part of Audits and File/Product submissions/Reviews in applicable markets.
• Maintains effective communication of business-related issues or opportunities to next management level and if necessary, SMEs, via proper communication methods and/or tools.
• Identifies and evaluates potential risks and drives resolution with team members, peers, PMO and management.
• Participates in continuous improvement activities and actively participates in shaping processes and procedures.
• Responsible for communicating business related issues or opportunities to next management level.
• Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.
• For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable.
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
• Performs other duties assigned as needed.

Biocompatibility Scientist

• Ensure field team effectiveness through 1:1 field travel and coaching.
• Manage clinical outcomes by ensuring the application of best practices and ABIOMED clinical training regarding patient care for patients placed on support to optimize outcomes & customer experience.
• Manage and support patient implant coverage and customer communication.
• Ensure employee and customer competency through the development, retention and performance management of the clinical team.
• Manage the recruitment of your clinical team including building a recruiting bench for the team.
• Manage the effective utilization of Per Diems.

Regional Clinical Manager

Human Resources

• The HR Leader, Spine Global Business Unit, is responsible for setting and leading the people strategy, design, governance, and delivery of HR programs supporting the Spine organization globally.
• Reporting to the Head of HR, Spine Sports, and CMF Global Business Unit, this role serves as a strategic partner to the Spine Global Leadership teams to drive talent outcomes aligned to business priorities.
• The role provides leadership across talent strategy, organization effectiveness, workforce planning, leadership development, and organizational engagement ensuring alignment to business strategy, financial performance, and enterprise priorities.
• The HR Leader ensures execution of HR programs with rigor, consistency, and impact, while continuously monitoring external market trends and internal business needs.

HR Leader – Spine, Orthopedics

• Direct the region’s sales activities that result in meeting annual growth and revenue objectives
• Lead/manage the Region Clinical Manager, collaborating with them on the direction and development of the region clinical consultant team members
• Directs the sales performance in specified region
• Identify, hire, retain and develop talent through proactively managing performance
• Develop strategies for launching new accounts and greater penetration in existing accounts
• Establish effective communications with executives and managers across the company to ensure proper sensitivity to the needs of sales
• Lead difficult sales negotiations, especially with larger prospects
• Collaborate with cross functional departments within organizations in order to support region growth

Regional Sales Director

• Responsible for setting and leading the people strategy, design, governance, and delivery of HR programs supporting the organizations globally.
• Serves as a strategic partner to the Trauma US Commercial team to drive talent outcomes aligned to business priorities.
• Provides leadership across talent strategy, organization effectiveness, workforce planning, leadership development, and organizational engagement.
• Ensures execution of HR programs with rigor, consistency, and impact, while continuously monitoring external market trends and internal business needs.

HR Leader – Trauma, Orthopedics

Program Manager

• Act as the primary call point for spoke hospitals aligned with PPD hubs and regional single sites, fostering strong relationships and ensuring consistent communication.
• Execute regional account strategies, focusing on patient escalation, movement within the health system, and establishing protocols for heart team transport and patient flow.
• Align spoke heart team and transport protocols, ensuring alignment with hub protocols and internal standards.
• Maintain clear communication channels to provide visibility into hub protocols and regional activities, ensuring all stakeholders are informed and aligned.
• Develop and execute regional and, where applicable, single-site account plans to support program growth and sustainability.
• Collaborate with internal teams and hospital stakeholders to ensure alignment on goals, protocols, and program activities.
• Provide clinical expertise and educate physicians, APPs, educators, nursing staff and other health care providers on the indications and selection of patients that are candidates for Impella.

Regional Program Manager

• Support Abiomed initiatives and activities related to fellowship physicians and programs.
• Build relationships by working closely with fellowship programs and multiple stakeholders to develop, execute and assess effectiveness of fellow education programs offered by Abiomed.
• Work closely alongside professional education, field sales and clinical teams to determine training gaps and unmet needs in fellows’ education and create experiences for additional engagement.
• Implement fellowship program engagement strategy with input from multiple stakeholders including Physician Program Directors, Professional Education and Commercial Team.
• Promote and deliver educational content for fellows in collaboration with clinical team and KOL’s in the Cardiovascular space.
• Communicate upcoming fellows engagement opportunities to field and fellowship programs to ensure adoption of fellows learning curriculum, best practices, and transition to practice.
• Provide feedback on the strategic implementation and assessment of the need for new fellows’ programs and modifications of existing fellows’ programs based on follow-up, customer satisfaction, utilization, and metrics.
• Handle all communication and follow up with the fellows’ events, attendees, and field referrals in given segment.
• Track fellows throughout educational journey and communicate and collaborate with Physician Program Managers and Commercial Team regarding outgoing fellows information and transition to practice.
• Ensure Abiomed field sales and clinical personnel are aware of programs, registration, and enrollment processes.
• Attend key training programs, symposia, and conferences related to areas of interest for Abiomed.

Area Fellowship Manager

Business Analyst

• Responsible for completing day to day operational activities in relation to the set up and maintenance of Distribution Anchors (DAs) in the Global Safety System
• Participate in collaborations with internal and external business partners to support the maintenance of the DAs to meet Regulatory reporting requirements
• Help to write and update procedural documents, be involved in continuous process improvement, metrics collection and training / mentoring of other staff in DCM
• Manage daily workload and ensures Distribution rule related tasks are completed timely as allocated to ensure completion of daily activities
• Document local country regulatory requirements and interprets requirements into Distribution Anchors technical requirements
• Act as Subject Matter Expert (SME) when requested in activities including Regulatory Reporting intelligence, Quality monitoring activities, Process/system improvement
• Develop / update Standard Operating Procedures (SOPs) and other controlled documents relevant for coordination of tasks, business continuity and audit/inspection readiness
• Investigate, document and track compliance related data and identify any trends