Case Manager

OneTrust

Case Manager at Johnson & Johnson assisting Customer Service Operations with daily tasks and customer inquiries. Engaging with cross-functional teams to ensure timely resolutions and maintain quality standards.

Posted 7/24/2026full-timeRemote • Arizona, Florida, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $80,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on customer analytics, issue escalation, and service excellence. Proficient in managing customer support operations and fostering cross-functional partnerships to enhance service delivery.

Highest-signal resume keywords

Customer AnalyticsCustomer CentricityCustomer Support OperationsService ExcellenceIssue Escalation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Support PlatformsOrder ProcessingDetail-Oriented Inquiry HandlingService Request ManagementProcess Oriented

Soft Skills

Accountable Communication Skills

Industry Keywords

Customer Service PhilosophyCustomer Support Policies and ProceduresCustomer Support Trends

About the role

Key responsibilities & impact

Completes day-to-day tasks for the support function of the Customer Service Operations unit, following administrative guidelines to ensure accuracy, timeliness, and quality of deliverables.
Assists resolution of Customer Service Operations inquiries, following established departmental response and problem-solving thresholds, to ensure timely resolutions and successful closure.
Collects data to share telephonically to field sales staff, and develops strong partnerships cross-functionally to serve the company’s customers.
Assists with needed communications for the company’s warehouse, operations, and inspections teams to investigate customer queries and takes ownership to provide front-line initial solutions, or provide needed escalation expeditiously to management.
Demonstrates Johnson & Johnson’s Leadership Imperatives and Credo.

Requirements

What you’ll need

Accountable communication skills
Customer Analytics
Customer Centricity
Customer Service Philosophy
Customer Support Operations
Customer Support Platforms
Customer Support Policies and Procedures
Customer Support Trends
Detail-Oriented Inquiry Handling
Issue Escalation
Order Processing
Process Oriented
Service Excellence
Service Request Management

Benefits

Comp & perks

Vacation – 120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year