Service & Repair Supply Planner – Orthopedics

OneTrust

Supply Planner managing global service depot requests and inventory allocation at Johnson & Johnson. Collaborating with logistics teams and resolving fulfillment issues across multiple locations.

Posted 7/11/2026full-timePalm Beach Gardens • Florida, Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Intake Service Depot Orders and validate them against available inventory and planned replenishment
Execute manual allocation logic and distribute repair components to global depots
Collaborate with the Service & Repair Replenishment Planner to resolve any Service & Repair depot backorders and respond to fulfillment issues raised by depot stakeholders
Coordinate with inventory and logistics teams to ensure timely order fulfillment
Track shipments to global depots and monitor on-time delivery and identify exceptions
Work with transportation partners to resolve customs holds and expedite international shipments
Create and process service depot sales orders and shipments in ERP systems to close fulfillment loop
Communicate status updates and escalate supply or fulfillment risks to stakeholders as needed
Resolve sales order-to-invoice discrepancies, returns, quality issues, and supplier non-conformances for global service depots, coordinating with S&R Replenishment Planner and depot stakeholders to achieve timely corrective actions

Requirements

What you’ll need

Bachelor's degree in supply chain, Logistics, Business, Engineering, or related field (or equivalent experience)
Prior experience in a regulated environment (i.e. medical device, pharmaceutical) preferred
2–5 years of supply planning, inventory planning, materials management, or procurement experience — preferably supporting service/repair or manufacturing operations
Experience working with, managing, and implementing ERP/MRP systems, (SAP, JDE XE, MDS&R) strongly preferred
Proficient in Microsoft Office (including Excel, Word, PowerPoint, Outlook, etc.)
Knowledge of global logistics, customs processes, and international shipping documentation
Proven ability to manage supplier interactions and resolve fulfillment issues
Ability to prioritize, meet deadlines, and work across multiple time zones
Effective verbal and written communication skills; experience coordinating with global, cross-functional stakeholders
Proactive, results-oriented self-starter who takes initiative to solve problems

Benefits

Comp & perks

Inclusive work environment
Equal Opportunity Employer
Commitment to diversity and dignity of employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Supply PlanningMaterials ManagementProcurementOrder FulfillmentCustoms ProcessesShipping DocumentationSales Order ProcessingData Analysis (Excel)Problem Solving

Soft Skills

ProactiveResults-OrientedInitiativeCollaborationTime Management