One80 Intermediaries

Account Executive

• Generate agency leads and proactively seek out new appointments and new business opportunities by utilizing various methods such as cold calling, networking, referrals, and attending industry events
• Conduct thorough assessments and needs analysis to understand potential agents' insurance needs for personal and commercial lines
• Educate agents on insurance carrier product options, policy features, and coverage forms to help them make informed decisions
• Prepare and deliver personalized insurance proposals and presentations tailored to meet the unique needs of prospective agents
• Collaborate with underwriters and insurance carriers
• Build and maintain strong relationships with existing agents to promote client retention and identify cross-selling and upselling opportunities

Insurance Sales Representative

IT Support

• Lead, mentor, and develop a diverse team of software engineers, DevOps professionals, database developers, and system analysts while ensuring high availability, performance, and security of enterprise systems
• Drive Azure cloud strategy, including architecture, deployment, governance, cost optimization, and adoption of cloud-native services such as microservices, containers, AKS, and serverless solutions
• Oversee the full lifecycle of Java-based enterprise applications, including modernization of legacy systems and integration with SQL backends and enterprise data environments
• Establish and maintain robust CI/CD pipelines and DevOps practices to enable reliable, automated, and repeatable releases across all environments
• Partner with business leaders, vendors, and third parties to translate business needs into actionable technology roadmaps while ensuring compliance with governance, security, and regulatory standards
• Foster a culture of innovation, collaboration, continuous improvement, and operational excellence, including participation in on-call support rotations for critical systems as needed.

IT Manager

• Sells insurance products to prospective members by making and receiving telephone calls.
• Makes calls to existing members in an effort to upgrade and/or cross-sell additional products.
• Responsible for meeting individual sales and quality of business targets.
• Reviews and analyzes sales reports and other data to monitor progress towards stated goals.
• Provides input to management to help identify opportunities to improve sales.
• Calculates and presents quotes and writes insurance applications.
• Follows up regarding pending or incomplete transactions as needed.
• Participates in business retention activities as directed by management.
• Contacts current member to encourage reinstatement of insurance coverage and reduce termination rate.
• Keeps members informed about available products and services, pricing, and new insurance products and/or promotions.
• Tracks monthly sales.
• Responds to member inquiries and resolves problems professionally, accurately and on a timely basis.
• Refers questions to an appropriate resource if unable to resolve the problem.
• Maintains insurance product knowledge and selling techniques.

Insurance Sales Representative – Life and Health

Customer Retention Specialist

• Supervise the operations and staff that handles retention of AVMA PIS policies
• Manage a multi-channel Property and Casualty renewal sales staff towards the achievement of monthly and annual retention goals
• Evaluate operational strategies by conducting needs assessments, capacity planning, and cost/benefit analysis
• Establish and monitor productivity, quality of work, and customer service standards
• Generate various reports including retention policy count and premium ratios

Retention Manager – Veterinary Focused

Account Manager

• Review submissions for insurance and request any additional information needed; determine which markets to refer submissions per current carrier appetites and guidelines.
• Facilitate the underwriting process with sales and carrier/wholesaler including: Soliciting information from the sales team requested by the carrier/wholesaler to provide terms.
• Communicate with the carrier regarding coverage questions.
• Revise terms (i.e., lower premium/additional coverage options or limits) as requested.
• Review bind requests to ensure all subjectivities have been met prior to sending information to the carrier/wholesaler to bind coverage on requested effective date.
• Edit quotes sent by the carriers prior to sharing with the sales team to instruct sales team on what subjectivities are needed and the process to bind coverage with proper documentation, per state compliance regulations.
• Issue policies on direct bill accounts and refer binders/policies to the sales team upon receipt.
• Provide post-issue service to existing policies by requesting premium bearing endorsements and reviewing contracts for policy compliance.
• Follow up with the sales team on outstanding information needed for requests and quotes; follow up with carriers/wholesalers on pending submissions.
• Process money, ensuring that the correct amount is corrected from the customer and paid out to the carrier
• Provide insight to the sales and retention teams of viable options for market placement and system usage.
• Continuous knowledge development of products and the marketplace via attending carrier meetings and reading industry publications
• Provide training and assistance with systems and coverages to the sales team

Account Coordinator – Veterinary Focused

Customer Support

• Responsible for knowing insurance plan details such as eligibility to complete applications, enrollments or claims accurately.
• Responsible for meeting contractual department goals by completing daily work given within guidelines set by the insurance carrier or the association and working directly with the sales team or insurance carrier when need be.
• Assist in printing daily batches of issue packets for new business.
• Assist in getting out-going mail to mailroom daily.
• Process daily carrier decision files for new business.
• Assign incoming mail to correct subgroup within the department.

Service Support Representative

• Answers all incoming telephone calls promptly and professionally.
• Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.
• Processes and responds professionally to inquiries received via email, fax, or mail within established service levels.
• Accurately documents customer contact reasons and resolution in accordance with department protocol and completes applicable system and carrier website updates.
• Determines, analyzes, and solves problems related to policies and billing issues.
• Successfully applies problem solving and time management methodology; balances multiple tasks as business needs arise while maintaining production and quality standards.
• Uses de-escalation tactics when needed.
• Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution.
• Takes initiative to contribute to development of long-term solutions to prevent recurring or similar errors or problems, with a “customer first” philosophy.
• Develops and maintains product, procedural and technical systems knowledge.

Customer Care Representative – Personal Lines

Accountant

• Assist in the daily premium accounting functions of the Brokerage and Programs accounting team
• Prepare monthly bank reconciliations
• Prepare and maintain accurate financial statements and reports.
• Manage accounts payable and accounts receivable processes.
• Assist with month-end and year-end close activities.
• Support the unclaimed property process
• Support audits and ensure compliance with GAAP.
• Contribute to budgeting and forecasting efforts.
• Maintain organized and up-to-date financial records.

Manager

• Serve as the primary advocate for NMG customers
• Collaborate with internal teams to address marketing, training, claims, quoting, and service needs
• Build strong internal and external relationships while supporting reseller/dealer engagement through in-person, virtual, phone, and email interactions
• Provide ongoing training to resellers/dealers to improve program performance
• Identify opportunities to improve NMG program effectiveness
• Partner with Marketing on point-of-sale materials and support key initiatives

Program Development Manager

• Work within a production support ticketing system to help resolve issues and support data requests.
• Query and manipulate data using TSQL.
• Apply business and technical logic when troubleshooting issues.
• Learn how to use the enterprise systems and understand the business workflows.
• Identify and report on trends when working support issues.
• Read and understand C# and TSQL code.
• Suggest changes or improvements within the systems area to Enterprise Systems Leadership.
• Effectively communicate technical concepts.
• Ability to understand technical documentation.
• Ability to prioritize work based on direction from leadership.