Customer Service Representative

One80 Intermediaries

Customer Service Representative responsible for resolving customer inquiries and providing policy information at a company focused on insurance.

Posted 6/6/2026full-timeCleveland • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner.
Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters.
Review and interpret insurance policy terms to determine coverage eligibility.
Clearly explain policy details and ensure customer understanding by confirming and clarifying information as needed.
Handle requests related to coverage changes, account cancellations, and customer concerns.
Identify customer needs and provide appropriate solutions to support retention and satisfaction.
Investigate and resolve issues by gathering necessary information and utilizing available resources.

Requirements

What you’ll need

High school diploma or equivalent required; associate degree or higher preferred.
Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics.
Strong attention to detail with the ability to follow complex procedures accurately.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
Ability to navigate multiple systems and resources simultaneously while maintaining accuracy.
Excellent verbal and written communication skills.
Strong customer service orientation with professional phone and email etiquette.
Ability to adapt quickly in a fast-paced, changing environment.
Receptive to coaching and feedback with a commitment to continuous improvement.
Strong organizational skills and the ability to type 40–50 words per minute.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account One80 Intermediaries Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B 💸 Finance 🏢 Enterprise B2B
Finance
Enterprise One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments. Customer Service Representative 🔥 38 minutes ago 🏢 Cleveland – Onsite 💵 $19 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner.
Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters.
Review and interpret insurance policy terms to determine coverage eligibility.
Clearly explain policy details and ensure customer understanding by confirming and clarifying information as needed.
Handle requests related to coverage changes, account cancellations, and customer concerns.
Identify customer needs and provide appropriate solutions to support retention and satisfaction.
Investigate and resolve issues by gathering necessary information and utilizing available resources. 🎯 Requirements
High school diploma or equivalent required; associate degree or higher preferred.
Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics.
Strong attention to detail with the ability to follow complex procedures accurately.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
Ability to navigate multiple systems and resources simultaneously while maintaining accuracy.
Excellent verbal and written communication skills.
Strong customer service orientation with professional phone and email etiquette.
Ability to adapt quickly in a fast-paced, changing environment.
Receptive to coaching and feedback with a commitment to continuous improvement.
Strong organizational skills and the ability to type 40–50 words per minute. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Specialist 🕒 May 6 Pediatric Home Service 1001 - 5000 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Customer Service Specialist at Pediatric Home Service providing support for children through various customer service functions. Engaging in fast-paced environment with critical thinking and problem solving. 🏢 Cleveland – Onsite ⏰ Full Time 🟢 Junior 💝 Customer Support Customer Service Specialist 🕒 May 6 Pediatric Home Service 1001 - 5000 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Customer Service Specialist in healthcare, providing support for Durable Medical Equipment and addressing patient inquiries. Collaborating with internal teams to facilitate efficient service and patient care. 🏢 Cleveland – Onsite ⏰ Full Time 🟢 Junior 💝 Customer Support Customer Service Specialist 🕒 May 6 Pediatric Home Service 1001 - 5000 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Customer Service Specialist managing customer service functions at Pediatric Home Service in Cleveland, OH. In a supportive, fast-paced environment, dealing with inquiries via phone, email, and in person. 🏢 Cleveland – Onsite ⏰ Full Time 🟢 Junior 💝 Customer Support Customer Service Specialist 🕒 April 30 Pediatric Home Service 1001 - 5000 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Customer Service Specialist performing various customer service roles in home health care. Providing support and assistance to ensure optimal care for children. 🏢 Cleveland – Onsite ⏰ Full Time 🟢 Junior 💝 Customer Support Customer Service Specialist 🕒 April 30 Pediatric Home Service 1001 - 5000 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Customer Service Specialist providing support in a fast-paced healthcare environment. Engaging with customers to ensure proper service and addressing inquiries through various channels. 🏢 Cleveland – Onsite ⏰ Full Time 🟢 Junior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experiencepolicy interpretationclaims inquiriespremium billingattention to detailtyping 40-50 words per minute

Soft Skills

verbal communicationwritten communicationcustomer service orientationadaptabilityreceptiveness to coachingcommitment to continuous improvementorganizational skills

Certifications

high school diplomaassociate degree