Ogury

Customer Success Manager

• You will carefully measure and analyse the evolution of our Publishers' performance on a day to day basis and provide recommendations so as to build long-term partnerships
• Managing a portfolio of top Publishers, you will be tasked with providing a great service and creating opportunities to drive further revenues and partnerships
• Provide end-to-end customer service for all client needs including regular performance reviews on a weekly, monthly, and quarterly basis for top tier clients.
• Develop a good understanding of technical aspects of our products to be able to onboard our Publishers successfully.
• Work with stakeholders in the supply and product teams in order to prevent churn on our products.
• Work directly with our internal technical teams and publisher's technical team to ensure successful implementation.

Publisher Success Manager

Data Engineer

• Re-organize and clean up the current data stack, ensuring it aligns with product needs and business reporting requirements.
• Create and manage reporting systems and data pipelines, ensuring data is available to clients and business users in a timely manner.
• Collaborate with product teams, business leaders, and key stakeholders to identify reporting requirements and deliver actionable, data-driven insights that support strategic decision-making.
• Focus on data modelling, ETL processes, and ensuring high-quality data for reporting.
• Provide operational support and help business teams by troubleshooting and improving data workflows.
• Ensure that the systems are designed and built with sustainability in mind, focusing on maintaining quality and process improvement.

Manager

• Lead, coach, and develop a team of Programmatic Services Managers, including performance management and professional growth.
• Own escalation management and ensure successful launch, optimization, and delivery of programmatic campaigns that meet client KPIs.
• Manage a personal book of high-value programmatic accounts while modeling best-in-class campaign execution.
• Partner with Sales and Product to improve workflows, share client insights, and influence overall business strategy.
• Drive client satisfaction and retention through data-driven insights, standardized best practices, proactive communication, and industry expertise.

Manager, Programmatic Services

• Own day-to-day publisher technical support and issue resolution.
• Serve as the primary liaison between French publishers and global technical and product teams.
• Manage technical escalations related to header bidding, ad delivery discrepancies, and policy compliance.
• Monitor and analyze publisher performance, delivery metrics, and compliance requirements.
• Work with publishers to maximize revenue and drive upsell opportunities.
• Maintain ongoing communication and relationships with publishers in France to ensure smooth operations and execution.

• Own day-to-day publisher technical support and issue resolution
• Act as the main bridge between Japanese publishers and global technical / product teams
• Handle technical escalations related to header bidding, ad delivery discrepancies, and policy requirements
• Monitor and analyze publisher performance, delivery metrics, and compliance-related requirements
• Working with publishers to maximise revenue and increase up-selling with our publisher partners
• Manage ongoing communication and relationships with publishers in Japan to ensure smooth operations and execution

• Supporting the delivery of digital advertising campaigns for some of Singapore's most recognised brands and media agencies as well as South East Asia.
• Collaborate with the South East Asia team to understand how campaigns are built, launched, optimised, and evaluated.
• Assist the Client Success team throughout the campaign lifecycle by supporting tasks related to activation, monitoring, and wrap-up.
• Help the team observe and track campaign pacing and delivery under supervision, contributing basic updates and insights.
• Support the preparation of performance summaries, reporting materials, and post-campaign insights.
• Contribute to internal processes that help the team deliver a smooth and positive client experience.

Publisher Success Manager

Data Engineer

Manager, Programmatic Services

Publisher Success Manager

Publisher Success Manager

Client Success Intern