Office Depot

Customer Support

• Provide dedicated customer service at client locations, ensuring smooth operations and satisfaction
• Respond to customer inquiries and assist with requests
• Coordinate the receipt and stocking of ordered products in designated supply areas
• Perform inventory checks

On-Site Customer Service Representative, Part-Time

Consultant

• Act as point-of-contact throughout project process
• Align internal and/or subcontracted resources to accomplish the work
• Schedule and coordinate installation activities with sub-contractors and building resources
• Maintain complete and accurate record of the entire project including approved plans, budgets, and schedules
• Communicate project status throughout the sales process
• Conduct project completion walk-thru with installer and customer
• Monitor job-site throughout delivery and installation phases
• Ensure relevant equipment, policies, procedures, and strategies for effective operations

Project Consultant, Furniture

Systems Engineer

• Maintain high-quality technology solutions that deliver an exceptional customer experience.
• Work closely with multiple departments in the organization, focusing on company-wide initiatives as well as being the SME on multiple B2B and B2C applications.
• Oversee the creation, management, and execution of test plans and test cases or other relevant areas of expertise in Quality.
• Report to leadership on relevant statistics for area of expertise.
• Lead and guide offshore resources.
• Oversee all aspects of area of expertise inside Quality, including establishing metrics, applying industry best practices, and developing new tools and processes to ensure goals are met.
• Lead all relevant aspects of all production releases, providing services and coordinating resources internally and externally.
• Lead and mentor team members, as well as manage outside contract testers.
• Work independently with multiple Scrum teams as well as on the multiple Projects.

Lead Systems Engineer

Director

• Leads the team to improve efficiency
• Recommend new initiatives and processes based on industry best practices to enable efficient use of primary forecasting, fulfillment and safety stock systems.
• Participate in weekly senior leadership meetings to communicate results of root cause/ad-hoc analyses and identify any potential flow risks or forecasting gaps and recommends solutions.
• Partner with cross-functional teams to evaluate and/or perform analysis of potential business needs impacting fulfillment activities, processes or business requirements.
• Work closely with business to ensure all factors are accounted for within our multiechelon Safety Stock
• Establish KPI’s and gain alignment on success measures cross functionally to have more accurate and healthy inventory levels (over/under stocking of product).
• Establish processes to ensure data is migrating accurately to and from JDA systems.
• Monitor and adjust, as needed, customer inventory levels after transition to meet customer demand by channel.
• Determine demand that should transitioned from building consolidation and adjust accordingly.
• Offer frequent feedback and coaching in order to develop direct reports.
• Provide relevant forecast information and insights that help the Forecast Managers/Analysts understand and act upon sales opportunities and category objectives.
• Serve as the primary support/back-up for the Sr. Director of Supply Chain Forecasting and represents the team for internal functions/meetings as well as industry trade shows.

Director of Inventory Management

Operations

• Lead initiatives to reduce customer friction and improve service reliability
• Design and implement scalable solutions for enhanced operational efficiency
• Own the roadmap for customer operations systems and features
• Develop and maintain incident response processes for uptime and rapid issue resolution

Senior Manager, Customer Operations – Experience Optimization

Manager

• Responsible for the planning, execution and customer experience for product and service offerings on business platforms
• Implement a strategic roadmap for product and service offerings that outlines key functional capabilities to maximize sales and customer experience
• Work cross-functionally in a matrixed team environment with Product, Tech, IT, digital marketing, core business teams and global platforms leadership to deliver results
• Guide the team in overall technology design activities; grow team knowledge and understanding of systems and best practices
• Overarching people management responsibilities including hiring, goal setting, performance management, coaching, training, and development
• Work closely with business partners and customers to understand needs and provide appropriate solutions; responsible for project estimation and execution plans
• Partner with product managers, UX designers and researchers, technical architects, business owners, and testing teams
• Manage project timelines, budgets, scopes, dependencies and deliverables; assign and allocate resources and follow up on execution
• Serve as point person for escalations and domain expert; handle on-call situations and define product specifications

Senior Manager, Technology

• Drive print sales and service growth within a high print volume Office Depot store and create a vibrant sales culture
• Oversee all aspects of the print production process, manage print equipment and supplies, and ensure delivery of high-quality print materials
• Own delivery of memorable customer experiences and client satisfaction in the Print Department
• Ensure execution of Office Depot selling techniques and sales training in print and across the store
• Train, develop, observe, coach and provide feedback to associates to enhance proficiency and build brand loyalty
• Facilitate training sessions on business model and holistic service offering for clients/customers
• Operate all equipment within the Print Services area to maintain efficient production and ensure orders are completed correctly and on time
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies; monitor and manage print supplies
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives
• Maintain safety and security of the print department, building, and associates when acting as Key Carrier; perform opening/closing responsibilities including alarm activation/deactivation, cash handling, and daily store balancing
• Ensure loss prevention compliance and fulfill full responsibilities associated with External Key Carrier designation
• Engage with the local community and foster a positive culture aligned with Office Depot 5C values

Retail Print Manager

Analyst

• Establish a system/data catalog, a data lineage map, and a business glossary to identify data/metric owners and processes to manage these artifacts on an ongoing basis.
• Partner with departmental business owners to ensure that the data used for operations and analytics are consistently following the data quality rules and align with the business and governance processes.
• Research and understand the current data state and the target state with the technology used to achieve the same. Assist with defining a path from current state to target state, and create presentations to illustrate concepts and strategy.
• Support third party vendor integration, including overseeing analysis of source data, data mapping and testing. Support data migrations, between systems and business process validations. Drive continuous improvement, automation and documentation to ensure adherence to current policies and data standards.
• Develop and implement digital tagging for data capture to track digital marketing efforts to determine brand and campaign effectiveness. Collaborate with web analysts and business/marketing partners to ensure implementation requirements were met.
• Collaborate with cross functional teams to design, develop and implement innovative data governance practices, roles, responsibilities.
• Serve as the primary point of contact for the customer database, identifying opportunities to improve marketing systems and data management by enriching the customer data with attributes available via vendor system integrations.
• Work with cross functional teams to identify relevant data sources, bring data sets together, perform data engineering, and develop, productionalize, and maintain analytical models to perform advanced and replicable analyses.

Senior Regional Deployment Analyst

Procurement

• Develop and execute IT procurement strategies across hardware, software, cloud services, telecom, and IT professional services with emphasis on SaaS agreements.
• Manage supplier relationships and lead contract negotiations for SaaS and other IT contracts to ensure favorable terms, compliance, and cost savings.
• Partner with Finance to optimize IT spend and total cost of ownership.
• Collaborate closely with IT and business stakeholders to align procurement with technology roadmaps.
• Manage vendor risk and performance, and oversee the full contract lifecycle—including SaaS renewals, license management, and cloud subscription agreements—to prevent cost overruns and ensure compliance.
• Drive process improvements through automation and leverage e-procurement tools.
• Stay current on technology and market trends to enhance procurement effectiveness and SaaS vendor management.
• Oversee Strategic Sourcing and Category Management for IT labor, hardware, and software.
• Consult with stakeholders to achieve the best contractual outcomes including strong legal and business terms and meaningful performance indicators and service levels.
• Lead and coordinate sourcing activities including RFx preparation and execution, supplier response evaluations, business case development, and supplier communications.
• Identify and implement savings opportunities, efficiencies, and process improvements.
• Develop strong supplier relationships; facilitate supplier reviews and generate continuous improvement initiatives.

Indirect Strategic Sourcing Manager, IT

Business Development Rep

• New Account Acquisition: make sales or solicit orders or contracts through in-person sales activities including networking, relationship building, and cold-calling
• Acquire new high potential accounts by selling a broad portfolio of ODP products to generate long-term profitability and revenue
• Existing Account Penetration: grow share of wallet in customers by selling more products or new categories, leveraging specialists as needed
• Servicing existing revenue: service existing customers, pull in customer service or sales support to keep customers satisfied
• Maintain data integrity and accuracy of work products and customer information in ODP’s CRM
• Creative business planning and implementing sales initiatives
• Drive the sales process by coordinating face-to-face meetings with key decision makers
• Build an expansive network through sales calls, company visits, industry events, and peers
• Meet or exceed monthly sales and revenue goals and sales quotas within assigned accounts
• Travel within the assigned territory to network, cold call, and present ODP offerings
• Consult with clients to develop tailored product solutions and support renewals and upsell opportunities

Business Development Manager

• Drive total sales and service growth and nurture a vibrant sales culture aligned with Office Depot 5C values
• Partner with the management team to drive memorable customer experiences and execute Office Depot selling techniques and sales training
• Foster a sales-focused environment through training and development of associates and act as role model for customer service and product expertise
• Process merchandise accurately and efficiently; maintain visual merchandising standards; manage freight and logistics activities
• Identify areas for process improvement to reduce waste and inefficiencies and contribute to increasing sales and profitability through conversion, AOV, and customer satisfaction initiatives
• Provide guidance, direction, ongoing training, coaching, feedback and assessment of store associates, including Print Services associates
• Facilitate training sessions on the business model and holistic service offering for clients/customers
• Serve as External Key Carrier: maintain safety and security, perform opening and closing responsibilities, manage alarm system, handle cash and daily store balancing, ensure loss prevention compliance
• Engage with the local community and foster a positive culture focused on customer satisfaction

Assistant Store Manager, Retail

Account Manager

• Travel within assigned territory to make sales and solicit orders or contracts
• Grow share of wallet by selling more current products, greater range, or new categories into existing customers
• Sell both office supply and non-office supply categories and pull in specialists as needed
• Service existing revenue through bids, contract negotiations, RFPs and re-bidding existing contracts
• Develop and execute pricing strategies and tactics to ensure appropriate profitability based on customer profile
• Maintain customer information and data integrity in ODP Business Solutions CRM
• Respond to customer service needs and initiate sales support to ensure customer satisfaction
• Act as thought leader in developing selling strategies, training coworkers, and implementing sales initiatives
• Take responsibility and ownership for data integrity and accuracy of work products

Senior Account Manager

• Support indirect sourcing initiatives within warehousing and 3PL categories and execute strategic vision for sourcing, contracting, and supplier management
• Implement and execute strategic sourcing initiatives including supply market analysis, strategy development, RFP management, bid analysis, supplier negotiations
• Build strong relationships across business units to develop sourcing strategies that align with organizational goals
• Manage supplier selection processes using market analysis, RFPs, eAuctions, and data-driven approaches
• Draft, negotiate, and finalize contracts while ensuring proper document control practices
• Oversee supplier relationships to ensure they meet quality, service, and cost requirements
• Monitor category market trends and indexes to identify opportunities for cost savings and process improvements

Senior Manager, Indirect Warehouse Strategic Sourcing

• Design, develop and implement the strategic roadmap for product and service offerings that outlines key functional capabilities to be invested and pursued that maximize sales and customer experience
• Deliver an optimal customer experience across multiple platforms by partnering cross-functionally with UX, eCommerce, Marketing, IT and Merchandising teams
• Own the design and implementation of strategic initiatives to drive increased transactions and sales across multiple platforms
• Build, develop and grow team, inclusive but not limited to interview and selection, coaching, performance management and development planning
• Interact internally with executive level management requiring negotiation of significant matters to identify key issues and relationships relevant to cost estimates for current and proposed projects impacting our platforms
• Work cross functionally in a matrix team environment with IT, digital marketing, and our global platforms leadership team to deliver and share results

Senior IT Director – 3PL Fulfillment Technology

Technical Program Manager

• Lead programs that span multiple organizations and deliver technology solutions that achieve program objectives and delight customers
• Define program objectives and roadmaps, break programs into projects, build multi-year program roadmap
• Define and build end-to-end technology solutions; lead cross functional teams on requirements, system designs, user experience designs, implementation, testing, and feature launches following Agile
• Identify and mitigate risks, manage and resolve issues, remove barriers slowing teams down
• Manage and communicate status to stakeholders, including executive leadership
• Partner with leadership to define and execute multi-year roadmaps, align priorities and sequencing across projects
• Contribute to improving the TPM practice by sharing experiences, defining best practices, mentoring others

Principal Technical Program Manager – 3PL Fulfillment Technology

• Design, implement and execute the organization’s strategic sourcing initiatives, including supply market analysis, strategy development, management of requests for proposal, and supplier negotiations
• Network across Office Depot internally, building strong relationships with stakeholders and develop sourcing strategies which support their business.
• Know your category and market. Be a resource to stakeholders to make better decisions.
• Manage relationships with key suppliers ensuring they meet quality and service requirements while maintaining competitive prices
• Manage supplier selection processes using market analysis, concise request for proposals (RFPs), eAuctions and a data driven approach.

Senior Manager, Indirect Strategic Sourcing – IT

• Outside sales Key Account Manager responsible for managing existing base of key account customers and growing share of wallet and retention
• Work with a matrix partnership team including office solutions experts, customer success coordination support, and an account executive for medium to enterprise customers (including government and education)
• Strengthen business relationships and maximize penetration opportunities with value-add solutions across product categories
• Engage in face-to-face sales activities, building relationships with decision influencers, decision makers, end users, current buyers and new prospects
• Retain current customer base and expand footprint via cross-sell/up-sell; develop and execute pricing strategies and tactics
• Present Company solutions tied to customer needs, negotiate and close sales campaigns to grow customer base (goal: 10% annually)
• Network within target organizations and industries, proactively develop opportunities, identify customer needs and respond to objections
• Provide guidance on customer strategic initiatives and industry best practices; establish as a trusted advisor
• Collaborate with sales and pre-sales teams, bring new ideas, support continuous improvement; maintain customer information in CRM

Key Account Manager

Inside Sales

• Develop and execute customer contact strategies
• Identify and cultivate relationships with site-level decision makers, influencers, and purchasing contacts
• Enable purchasing capabilities for customer contacts
• Identify sales opportunities and guide them through the sales process
• Drive sales growth and expand line-of-business penetration at the customer site level
• Conduct daily phone calls and engage with decision makers, influencers, buyers, and end users
• Apply sales methodologies to identify and advance pipeline opportunities
• Serve as the primary contact for customers, providing timely responses and driving annual spend and purchasing compliance
• Manage an annual revenue base of 4M-15M and achieve incremental year-over-year sales goals
• Work toward defined sales quotas by maintaining and growing an assigned book of business
• Expand purchasing beyond core products to meet buyer needs and support long-term customer retention
• Understand customer business needs, market conditions, competition, and industry trends
• Maintain relationships with existing customers to understand their organizational structure
• Suggest related items and introduce new products/services to increase orders
• Respond to product/service inquiries and seek opportunities to grow business potential across all product lines
• Address inquiries regarding price, order placement, product benefits, differentiation, objections, and availability
• Work to increase average order value, grow revenue, and develop long-term purchasing programs
• Partner with the Outside Sales team to enhance account development
• Ensure communication with the appropriate contacts to drive sales growth
• Maintain and improve results by adhering to company standards and guidelines

Teaming Rep, Inside Sales

•The role will focus on the direct sourcing categories and will be a member of a team responsible for the sourcing, contracting and supplier management of goods and services. Strategic Sourcing Manager will be responsible for Enterprise level category management around Hospitality.
•Act proactively to build relationships across business units and remain current on category market trends, supplier economics, and procurement best practices.
•Execute the strategic vision for ensuring quality, supply and cost competitiveness.
•Communicate, monitor and aggressively manage the process from concept through to completion.
•Champion a strategic sourcing process that will substantially reduce total costs.
•Collaborate with Merchant Team(s) to understand Hospitality product and category strategies for Private Brand/ National Brand in all channels (Retail, Direct and Contract).
•Develop sourcing and supplier strategies for Hospitality and ensure strategic execution and delivery on these strategies to ensure an increase in PB sales, penetration and margin growth.
•Partner with Merchants, Private Brand and Global Sourcing Office (GSO) to execute and ensure best in class product sourcing processes and strategies to ensure Office Depot is developing and delivering quality products at the best cost.
•Implement and execute the organization’s strategic sourcing initiatives, including supply market analysis, strategy development, management of requests for proposal, analysis of bids and quotes, supplier negotiations, contract creation and finalization.
•Network across The ODP Corporation. Build strong relationships with stakeholders and develop sourcing strategies which support their business.
•Know your category and market. Be a resource to stakeholders to make better decisions. Develop should cost models for Furniture & Seating.
•Manage relationships with key suppliers ensuring they meet quality and service requirements while maintaining competitive prices.
•Manage supplier selection processes using market analysis, concise request for proposals (RFPs), eAuctions and a data driven approach.

Direct Strategic Sourcing Manager – Hospitality

Content Marketing Manager

• Develop engaging and persuasive content for various marketing materials: Create content for social media posts, email campaigns, blogs, white papers, website, and event collateral to drive engagement and conversion.
• Collaborate with the marketing team, product managers, and other stakeholders: Understand project requirements and strategy alignment to ensure cohesive and effective marketing efforts.
• Optimize digital assets and content for search engines: Apply SEO & AISO best practices to enhance visibility and ranking of digital content.
• Assist in the design and layout of marketing materials: Ensure a cohesive and visually appealing presentation that aligns with brand identity and enhances user experience.
• Contribute to brand development efforts: Maintain and evolve brand identity across all visual touchpoints to strengthen brand recognition and loyalty.
• Analyze marketing performance: Measure the success of creative campaigns and related strategies to inform future marketing efforts.
• Conduct research to understand target audiences: Tailor copy to resonate with target audiences and improve engagement.
• Edit and proofread copy: Ensure accuracy, clarity, and consistency in all written materials.