Office Depot

Human Resources

• Primary partner, point of contact and change agent for multiple and/or complex business locations/teams.
• the face of HR to the business.
• Assist business in managing workforce for given area, provide guidance, counsel/coaching and at times, veto.
• Translates business strategy into human capital needs.
• Identify need for organization design/structure changes; Partner with OD to effectively populate structure; provides guidance on talent and headcount/cost.
• Support and communicate Performance Management processes congruent with company strategy/methodology.
• Champion talent review process, provide input and guidance (with business) on assessments, identification of successors and development actions (e.g., assignments, training, etc.)
• Play active role in managing [development] action plans for key individuals.
• Completes gap analysis providing input on the prioritization of open positions within supported function(s);
• Collaborate with the talent acquisition team to develop strategies to fill high-priority roles, manage openings; promote internal movement/placement, manage headcount.
• Partner with Talent Acquisition team and management to implement talent strategies including hiring and selection, workforce planning including gap analysis, high potential identification, assessment and management, retention of identified key talent, career pathing, accelerated development, and other organizational development initiatives as identified.
• Partner with enterprise-wide HR Partner’s to deliver retention and recognition strategies across Office Depot Omni channels to include performance, incentive, compensation, benefits, and recognition programs.
• Contribute and serve as advisor and/or technical expert on project teams such as organizational and team development, talent management, acquisition, training, company culture, etc. in support of organizational changes and initiatives.
• Contribute and serve as advisor and/or technical expert on project teams such as organizational and team development, talent management, acquisition, training, company culture, etc. in support of organizational changes and initiatives.

Senior HR Business Partner

• Provide comprehensive HR support including talent management and performance management
• Assist in the development, delivery and coordination of HR initiatives
• Collaborate with Senior HR Managers to develop programs that promote a positive work environment
• Ensure appropriate onboarding process of new employees
• Counsel managers about training opportunities and Professional Growth Plans
• Manage location-based annual Affirmative Action Plans
• Advise managers on application of Company policies

HR Generalist

Supply Chain

• Leads recruitment efforts for both exempt and non-exempt positions, developing strategies to handle rapid growth and peak hiring seasons
• Focuses on local market recruitment, building community partnerships, and participating in hiring events
• Screens resumes and conducts interviews to identify top talent for open positions
• Responsible for managing the offer and onboarding process, including ensuring compliance with pre-employment testing requirements
• Lead local marketing recruiting efforts through strategic outreach and engagement initiatives
• Source candidates for variety of exempt and non-exempt level positions using various methods including job boards, social media, networking and direct outreach
• Establishes and maintains relationships with hiring managers to stay abreast of hiring needs

Senior Recruiter, Supply Chain and Operations

IT Support

• Provide first-line support for hardware, software, and network issues via phone, email, or in-person.
• Diagnose and resolve technical problems with desktops, laptops, printers, mobile devices, and other IT equipment.
• Help junior members of the team excel in their roles.
• Perform routine maintenance tasks such as updates, backups, and system monitoring.
• Assist users with account setup, password resets, software installations, and general IT inquiries.
• Maintain accurate records of support requests, solutions provided, and system changes.
• Provide high-level technical support to company executives, serving as the primary point of contact for troubleshooting, resolving complex IT issues, and managing IT requests to ensure seamless operation of all systems and devices.

Lead IT Support Specialist

Business Development Rep

• Focus on in-person networking and cold calling strategically important customers
• Partner with generalist account owners and create relationships with key decision influencers
• Expand sales within existing customers presenting CBFS-specific solutions
• Generate long-term profitability through acquisition of net-new accounts
• Maintain customer info in ODP Business Solutions’ CRM
• Answer ad-hoc category-specific inquiries from generalist reps to educate and upskill generalists.

Account Development Manager – CBFS

Customer Support

• Resolve problems and proactively recommend the right products, services, and solutions to resolve customer or sales representative issues.
• Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative.
• Assist with any additional service area based on business needs or performs special projects as needed.
• Answer inbound email contacts from customers.
• Assist customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries.
• Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives.
• Assist sales representative with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries.
• Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues.
• Other duties and responsibilities as assigned.

Customer Support Advisor

Account Manager

• Responsible for traveling within the assigned territory to make sales or solicit orders or contracts.
• Responsible for growing share of wallet in customers who have spend with ODP Business Solutions today by selling more of current products, greater range of products, or new category of products into the end customer.
• Responsible for servicing the existing revenue, pulling in customer service or sales support as needed to keep customer satisfied and looking to spend more with ODP Business Solutions.
• Takes responsibility and ownership for data integrity and accuracy of work products and creative with business planning and implementing sales initiatives.

Senior Account Manager, Virginia Market

Manager

• Developing cross-channel business partnerships with high potential clients
• Managing the business relationship with identified accounts that have complex specific adjacency in Facilities/Cleaning
• Assisting in the deployment of new products, services, and solutions throughout the Company’s Sales Divisions

Manager, Development – CBFS

Full-stack Engineer

• Design, develop, build and maintain high quality technology solutions
• Collaborate with lead engineers to analyze and translate user stories and functional requirements into technical designs
• Ensure application SLAs are met and maintain appropriate monitoring and alerting tools
• Focus on professional development through learning opportunities within the team

Senior Software Development Engineer

• Responsible for traveling within the assigned territory to make sales and solicit orders for contracts from customers
• Responsible for growing share of wallet in existing customers
• Servicing existing revenue by making sales or soliciting orders
• Requires the development of and execution of pricing strategies and tactics
• Takes responsibility for data integrity and accuracy of work products
• Maintain customer information in ODP Business Solutions CRM
• Responsible for customer and company requirements and being a thought leader in developing selling strategies