VP, Customer Experience

Office Depot

VP of Customer Experience at ODP Group responsible for strategy and execution. Leading customer experience initiatives to enhance satisfaction and loyalty across channels.

Posted 6/23/2026full-timeBoca Raton • Florida • 🇺🇸 United StatesLead💰 $245,000 - $255,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and Execute Customer Experience Strategy: Lead the creation and implementation of a comprehensive customer experience strategy that aligns with the company’s vision, values, and business objectives
Champion a Customer-Centric Culture: Drive organizational change by promoting a customer-first mindset at all levels of the business
Leverage Data and Insights for Continuous Improvement: Oversee the collection, analysis, and dissemination of customer feedback, satisfaction metrics (e.g., NPS, CSAT), and operational data
Collaborate with Cross-Functional Teams to Optimize Processes: Work closely with leaders in Operations, IT, Marketing, Sales, and Product
Lead, Develop, and Inspire High-Performing Teams: Manage, mentor, and grow a diverse team of customer experience professionals

Requirements

What you’ll need

Level of Formal Education: Master's degree or equivalent experience
Area of Study: Business Administration, Marketing, Communications, or related field
Minimum Years of Experience: 10+
Type of Experience: Experience leading large, cross-functional teams and driving enterprise-wide customer experience initiatives
Special Certifications: CX certification (e.g., CCXP) preferred
Technical Competencies & Information Systems: Proficiency in CRM systems, customer analytics platforms, and project management tools
Skills & Abilities: Strategic thinking, data analysis, communication, change management, leadership, and problem-solving
Additional Language Skills: Bilingual skills a plus
Personal Attributes & Other/Preferred: Customer-focused, collaborative, innovative, results-driven, and adaptable

Benefits

Comp & perks

competitive salaries
a benefits package, which includes a 401(k) and more
plenty of opportunities to move and grow within our organization
participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiscustomer analyticsstrategic thinkingchange managementproblem-solving

Soft Skills

leadershipcommunicationcollaborationcustomer-focusedinnovativeresults-drivenadaptable

Certifications

CX certificationCCXP