OCHIN, Inc.

Business Analyst

• Support OCHIN’s mission by leveraging technical expertise
• Resolve complex technical issues and optimize processes
• Collaborate across departments for project implementations
• Document technical processes and knowledge sharing

Claims Solutions Analyst – Maintenance

Medical Billing and Coding

• Responsible and accountable for the coordinated management of multiple related projects directed toward organizational objectives
• Building, establishing rapport, and maintaining communication with stakeholders at multiple levels
• Provide efficient and effective account receivable services to maximize reimbursement and support revenue cycle performance indicators
• Direct a team of billers and work with them to provide superior revenue cycle management
• Responsible for day-to-day operations and supervision of staff responsible for timely professional billing
• Ensures activities of the billing operations follow federal, state, and payer regulations, and meet all deadlines
• Resolves claim and technical issues; maintaining customer relations and resolving problems
• Hire, develop, motivate, and coach team members
• Manage billing staff, provide continuous education, motivation, training, and leadership
• Performs quality review of staff based on established metrics

Medical Billing Supervisor

• Provide accurate and timely revenue cycle and account management services to OBS member clients
• Process claims, manage accounts receivable, and maintain documentation in compliance with payer guidelines and OCHIN systems
• Investigate and resolve claim denials, identify trends, and contribute to process improvements that enhance reimbursement outcomes
• Communicate effectively with team members and stakeholders to clarify billing requirements and contribute to a cooperative work environment
• Use OCHIN tools and processes to track deadlines and plan billing activities for timely and efficient task completion
• Demonstrate foundational understanding of the U.S. healthcare system and apply knowledge of OCHIN solutions to billing operations

Medical Billing Specialist – Acute Care

Analyst

• Support customization and configuration of Epic applications
• Observe and document clinical and administrative workflows
• Participate in testing new builds, upgrades, and patches
• Help troubleshoot basic issues and escalate complex problems
• Assist in creating user guides and training materials
• Maintain detailed records of system changes, workflows, and troubleshooting steps
• Work closely with experienced analysts and clinical teams
• Engage in training and development activities

Apprentice Epic Clinical Analyst

Revenue Operations

• Provide revenue cycle management and account management to OCHIN Billing Services (OBS) member clients.
• Focus on maintaining, building, and servicing accounts and relationships.
• Understand and communicate information regarding revenue cycle management and OCHIN key performance indicators.
• Deliver efficient and effective accounts receivable services on behalf of member clients to optimize reimbursement outcomes.
• Take ownership of project deliverables by tracking progress, monitoring team member responsibilities, and ensuring all deadlines are met.
• Monitor and analyze billing trends to identify potential impacts on key performance indicators (KPIs).
• Collaborate with Billing Specialists to ensure accurate and timely processing of patient claims.

Revenue Operations Partner – Billing

IT Support

• Supports OCHIN’s mission by driving successful scoping and execution of projects
• Lead cross-functional projects from initiation through completion
• Manage resources and workload effectively
• Facilitate clear and impactful communication to diverse audiences
• Collaborate across members, teams and vendors to resolve challenges proactively
• Analyze and optimize processes for continuous improvement

Healthcare IT – Help Desk Project Manager

Payroll

• Oversee the payroll processing from beginning to end, ensuring accurate and timely processing of all aspects of the payroll
• Provide oversite of the HRIS system to ensure its proper setup and operation
• Maintain and educate staff on time keeping system; ensure compliance, allocate appropriate grant use
• Ensure complete documentation of the payroll process, and review on a quarterly basis
• Ensure organizational compliance with federal and state pay related legislation throughout multiple states; accurately set up and maintain labor distribution in payroll files
• Work closely with payroll processing vendors to add general ledger codes to include grants and new departments as needed
• Ensure the pay, deductions and benefits are flowing appropriately through the payroll systems to provide accurate paychecks for staff
• End-to-end management of semi-monthly payroll function in multiple states
• Audit W-2 reports annually prior to distribution
• Respond to employee questions related to payroll with an expected high level of helpful, efficient service
• Export approved timesheet data to the Project Accounting Module of the accounting system.
• Set up, maintain, and manage garnishments processing
• Track 401(k) loan repayments and changes by employees; facilitate 401(k) Audit
• Prepare and enter journal entries for each payroll period
• Monitor PTO balances to ensure compliance with internal and external guidelines
• Enter and maintain accurate Employee information into HRIS system
• Process the PAF for employee changes, new hires, terminations, etc. through the HRIS and benefit systems
• Creating reports or data as needed (compensation, turnover, anniversaries, etc.)
• Filing employee and HR information into appropriate files and in accordance with regulations
• Maintain accurate payroll related files/reports for annual audit; E-file documents
• Support the Open Enrollment Process annually
• Support the HR team in answering employee inquiries related to payroll and benefits
• Ensure that the Payroll Wiki page is updated timely and accurately
• Train and mentor new team members and peers in areas of expertise
• Manage relationships with all HRIS vendors and ensure they are meeting SLA’s
• Assist in implementation, administration, and reporting of all HRIS systems
• Assist in evaluation of reports, decisions, and results of department in relation to established goals
• Recommends new approaches, systems, policies, and procedures to effect continual improvements in efficiency of department and services performed
• Maintain compliance with federal and state regulations concerning employment
• Be a communication liaison to employees and managers by updating important changes in programs, legal and policy through all appropriate organizational communication venues (Huddle, all staff emails, in person)
• Work collaboratively with the HR Team to deliver great service in the areas of Human Resources to employees and potential candidates
• Accurately tracks time in accordance with processes established at the organizational level
• Other duties as assigned

Payroll Supervisor

• support OCHIN's mission by leveraging deep technical expertise
• resolve complex technical issues
• optimize processes and implement innovative solutions
• align technical strategies with business objectives
• foster collaboration with non-technical stakeholders
• develop, document, and deploy solution functionality
• troubleshoot and diagnose complex technical issues
• collaborate across departments to support project implementations

Certified Epic Willow Ambulatory Solutions Analyst – Maintenance

• Support OCHIN's mission by leveraging deep technical expertise
• Resolve complex technical issues and optimize processes
• Align technical strategies with business objectives
• Foster collaboration with non-technical stakeholders

Manager

• Support the mission of OCHIN by providing strategic leadership and operational accountability for enterprise data platforms, business intelligence services, and internal application development
• Ensure the delivery of secure, reliable, and high-quality technology and data services that enable clinical operations, business functions, and member-facing programs across the OCHIN collaborative
• Manage Database & Data Platform Services (SQL Server, Epic Clarity, Power BI, BusinessObjects, Tableau, and data replication technologies)
• Lead Business Intelligence & Data Services development of data extracts, reporting solutions, and analytics sourced from Clarity and related systems
• Oversee Internal Tools & Application Development, design, development, and support of member-facing applications leveraging modern technologies, including Claude, AWS, and related platforms
• Ensure service reliability, performance, and risk management across all supported platforms
• Communicate with internal stakeholders and OCHIN members, providing transparency into service performance, incidents, and planned changes
• Establish and enforce standards for data governance, platform performance, and secure development practices
• Drive continuous improvement in data delivery, operational efficiency, and solution scalability
• Build and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement

Manager, Technology & Data Services

• Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements, while ensuring clear documentation for usability and future reference.
• Troubleshoot, diagnose and resolve complex technical issues using critical thinking and advanced technical skills to ensure optimal system performance and end-user satisfaction.
• Collaborate across departments to support project implementations and address member maintenance issues.
• Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement and alignment across cross-functional teams.
• Skill development and competency growth in technical design, analysis, and system enhancements.
• Other duties as assigned.

EPIC PB/HB Solutions Analyst – Maintenance

• Provide accurate and timely revenue cycle and account management services to OBS member clients.
• Contribute to OCHIN’s key performance indicators by identifying and resolving claims issues.
• Maintain compliance with payer requirements.
• Engage in continuous process improvement.
• Manage self-pay accounts and customer inquiries.
• Handle daily claims production including printing, mailing, and preparing documentation for clean claim submission.

Medical Billing Specialist

• Lead the technical Epic Install Analyst organization responsible for system build, configuration, testing, and delivery across a portfolio of implementations
• Partner tightly with the Director of Install Project Management to ensure alignment of scope, timelines, resources, and execution
• Drive the organization’s install strategy, translating enterprise priorities into scalable, process-driven technical execution
• Ensure installs are aligned to member-specific goals and long-term success
• Ensure go-live readiness through structured validation, testing, and quality assurance
• Enforce strong change control governance for build completion
• Define and own member success metrics and KPIs
• Monitor and improve post-install performance outcomes
• Ensure full member readiness prior to go-live
• Lead high-quality go-lives and rapid stabilization
• Partner cross-functionally with various teams to ensure seamless delivery and continuity
• Provide enterprise leadership and guidance on Epic systems

Director – Epic Install Analyst Team

• Supports OCHIN’s mission by leveraging deep technical expertise and strong problem-solving capabilities
• Resolves complex technical issues, optimizes processes, and implements innovative solutions
• Aligns technical strategies with business objectives and fosters collaboration with non-technical stakeholders
• Develops, documents, and deploys solution functionality by building, testing, and maintaining features according to specifications
• Troubleshoots, diagnoses, and resolves complex technical issues using critical thinking and advanced technical skills
• Collaborates across departments to support project implementations and address member maintenance issues
• Drives documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement
• Travels to support new members on-site with software installations as needed, estimated up to 20%

MyChart Solutions Analyst – EPIC Certified

Project Manager

• Responsible for coordination and management of new and existing related projects at OCHIN
• Coordinate and facilitate meetings, prepare agendas, document meeting notes, track all follow-ups
• Manage project plans, raise risks and create risk mitigation plans
• Provide clear updates to and coordinate with other project managers and leadership at OCHIN

Claims Solutions Analyst – Maintenance

Medical Billing Supervisor

Medical Billing Specialist – Acute Care

Apprentice Epic Clinical Analyst

Revenue Operations Partner – Billing

Healthcare IT – Help Desk Project Manager

Payroll Supervisor

Certified Epic Willow Ambulatory Solutions Analyst – Maintenance

Claims Solutions Analyst – Maintenance

Manager, Technology & Data Services

EPIC PB/HB Solutions Analyst – Maintenance

Medical Billing Specialist

Director – Epic Install Analyst Team

MyChart Solutions Analyst – EPIC Certified

Acute Care Install Project Coordinator