Nsight Health

Night Shift

• Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift
• Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day)
• Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment
• Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience
• Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows
• Collaborate with providers to coordinate timely and effective patient care via telephonic communication
• Perform monthly wellness assessments and complete comprehensive chart reviews
• Accurately document all patient interactions in our clinical platform in real time
• Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards
• Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned

LVN/LPN, Patient Monitoring

Inside Sales

• Conduct outbound calls to patients using provided scripts to explain and enroll them in remote patient monitoring and chronic care management programs
• Effectively communicate the value of our services, address patient questions, and overcome objections to secure enrollments
• Meet and exceed daily and monthly enrollment targets
• Provide exceptional customer service and ensure a positive patient experience
• Accurately verify and record patient information
• Adhere to all HIPAA and company compliance guidelines
• Participate in daily morning virtual meetings and contribute to a positive team environment using Google Workspace tools
• Utilize Google Sheets and Docs for data entry and reporting
• Remain flexible and adaptable to changes in scripts, processes, and program offerings.
• Anticipate patient needs and provide proactive support to enhance the patient experience.
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned

Enrollment – Inside Sales Phone Agent

Compliance

• Own compliance for all remote care programs (RPM, CCM, PCM, CoCM, BHI).
• Lead the end-to-end payor audit lifecycle.
• Own formal payor compliance intakes and medical device assessments.
• Continuously mature the corporate compliance program against the OIG seven-element standard.
• Act as the compliance voice in enterprise sales and client diligence.
• Deliver decision-ready compliance analysis to the executive team.
• Partner closely with the CISO on HIPAA privacy postures.

Chief Compliance Officer

General

Patient Monitoring – LVN/LPN

Operations

• Run the Operating System: Own the company's day-to-day operating cadence, including planning, reviews, metrics, and follow-through, and keep the business moving without waiting to be asked.
• Step in for the COO across operations when they are out, carrying decisions and momentum end to end so nothing stalls.
• Serve as the connective tissue across departments, making sure commitments made in one place are delivered everywhere they touch.
• Drive Execution Through Leaders: Hold department leaders accountable to their commitments, chase clarity, name blockers directly, and create the productive friction that gets decisions made.
• Turn half-defined problems into structured plans with clear owners and timelines.
• Drive leverage through the leadership team rather than doing the work yourself, multiplying the output of the people around you.
• Systems, Leverage, and Judgment: Build and improve the systems, workflows, and automation the company runs on, using AI as a primary lever.
• Bring decision-ready analysis and straight answers to the COO and the executive team, with blockers named and options framed.
• Decide what matters when everything is urgent and keep the organization focused on the few things that actually move the business.

EVP, Operations

Frontend Engineer

• Own the implementation plan, timeline, and milestones for each new clinic and health system, driving a clean, on-time go-live.
• Run multiple concurrent implementations without dropping detail or letting timelines slip.
• Serve as the polished, professional point of contact throughout implementation, credible and composed in front of physicians and health-system leadership.
• Read the room and adapt, managing sophisticated stakeholders, expectations, and the occasional tense moment without losing the relationship.
• Communicate proactively with executive-ready status updates, kickoffs, and milestone reviews.
• Anticipate blockers before they surface, escalate early, and drive them to resolution.
• Run the structured handoff into the Customer Success Manager at go-live, transferring relationships, context, and account detail so the clinic experiences one continuous team.

Front-End Implementation Manager

Customer Success Manager

• Own the health and status of your assigned accounts against a clear green, yellow, and red standard.
• Drive retention, surfacing risk early and pulling in your Director, Support, Implementation, and Customer Growth partners to keep at-risk accounts whole.
• Move your accounts onto durable long-term agreements.
• Serve as the senior point of contact above the front line, engaging providers directly to resolve and de-escalate the hardest issues with composure.
• Project manage issues to resolution, coordinating Support and Implementation to close them cleanly and keep the provider informed throughout.
• Maintain accurate account health, status, and activity in HubSpot.

Growth Marketing

• Own provider referral generation across the Nsight Health book
• Lead daily motion of logging into provider systems, identifying eligible patients
• Own relationship with decision maker at each provider, building trust that converts referrals into habits
• Carry and track patient referral quota for the team
• Drive activation of automated refreshes across legacy clinics
• Serve as voice of provider to the rest of organization
• Recruit, develop, and lead the Customer Growth Manager team

Director, Customer Growth

• Build strong relationships within partnered clinics, supporting physicians, clinical staff, and helping patients enroll in and navigate our services.
• Own your enrollment goals—track key metrics, identify opportunities, and drive program growth without waiting to be told where to look.
• Educate patients and clinic teams on the benefits of RPM and CCM, helping them understand how these services improve long-term health outcomes.
• Collaborate with care teams to implement effective, patient-first processes.
• Ensure smooth patient onboarding, support ongoing engagement, and drive retention over time.
• Maintain compliance with company policies and applicable regulations.
• Perform other duties as assigned.

Customer Success Liaison

Financial Planning and Analysis

• Own and maintain the group's rolling financial model, including monthly re-forecasting of P&L, cash flow, and balance sheet.
• Support the annual budgeting process, coordinating submissions from department heads and consolidating into a group view.
• Track actuals vs. budget and forecast at both entity and group level, producing variance analysis with clear narrative.
• Prepare and distribute the monthly internal reporting pack, including KPIs, financial performance, and departmental cost summaries.
• Develop and maintain dashboards and reporting templates to improve the speed and quality of financial insights.
• Support board and investor reporting by preparing accurate financial data packs and accompanying commentary.
• Build financial models and business cases to support strategic initiatives, investment decisions, and new program evaluations.
• Conduct ad hoc analysis as requested by the CFO and senior leadership team, translating complex data into clear recommendations.
• Partner with operational teams to understand cost and revenue drivers, providing financial challenge and support.
• Maintain data integrity across all financial models and reporting outputs, ensuring consistency between actuals and management accounts.
• Identify opportunities to improve the efficiency and accuracy of the FP&A process, including automation and tooling improvements.
• Support the month-end close process in coordination with the accounting team.

Financial Planning & Analysis Analyst

System Administrator

• Own the macOS endpoint platform, operate the identity provider and Google Workspace day-to-day, and lead the technical project work
• Manage the full macOS lifecycle from imaging and deployment through refresh and retirement
• Triage endpoint detection and response alerts in partnership with the CISO and the MSP
• Operate the identity provider (Okta strongly preferred) day-to-day across groups, applications, SCIM provisioning, lifecycle workflows, and MFA policies
• Administer Google Workspace at depth across users, groups, organizational unit design, DLP rules, security center monitoring, Vault retention, and application access policies
• Lead technical projects including identity provider rollouts, MDM migrations, integrations, and automation initiatives
• Serve as Tier 3 escalation for the managed service partner, solving what they cannot
• Document everything, and operate inside an active HIPAA, SOC 2, and HiTrust environment

Mac System Administrator

Accountant

• Own the full AR and AP cycle across multiple entities, ensuring transactions are recorded accurately, timely, and in accordance with company policies.
• Process and post vendor invoices, manage payment runs, maintain vendor records, monitor outstanding receivables, apply cash receipts, and maintain accurate aging schedules.
• Support payroll processing across entities in coordination with HR and the Financial Controller, ensuring accuracy and compliance with applicable regulations.
• Execute monthly close procedures including journal entry preparation, account reconciliations, and general ledger maintenance.
• Manage intercompany transactions across the Ciullo, Inc. portfolio, ensuring proper elimination entries and accurate consolidations.
• Prepare financial reports, schedules, and supporting workpapers for internal leadership and external parties as needed.
• Utilize Microsoft Excel or Google Sheets to build and maintain reports, data summaries, and analytical schedules.
• Support the Financial Controller and accounting leadership team with ad hoc analysis and special projects.

Senior Accountant

Full-stack Engineer

• Maintain and extend core PRVNT features including patient chart, clinical dashboards, adherence workflows, billing ledger, SOAP notes, and assessment delivery.
• Extend clinician and manager dashboards to surface actionable data without requiring staff to hunt for it.
• Support automated delivery of clinical assessments such as PHQ-9 and GAD-7 via secure SMS.
• Integrate with EHRs using HL7 FHIR and SFTP-based connections.
• Improve async reliability across messaging, letters, and billing file generation through job queuing and retry logic.
• Maintain Twilio short code messaging pipelines and extend billing capabilities including trending reports and CPT code attribution.
• Implement and maintain nurse license validation including state-level checks, expiration tracking, and care access restrictions.
• Ensure HIPAA-compliant data handling across all features and BAA-covered third-party integrations.
• Use Claude Code and GitHub Copilot as active development partners daily.
• Apply AI tooling to accelerate feature delivery, test generation, and documentation.
• Track and improve AI output ratios as a measurable productivity metric.

Software Engineer

AI Engineer

• Own the technical operation and continuous improvement of AI phone agents
• Serve as the technical liaison between Nsight and the IVA provider
• Manage day-to-day performance against quality and HIPAA compliance standards
• Rapidly become an expert in the provider platform
• Architect AI-driven quality intelligence pipelines
• Maintain HIPAA-compliant data handling across all AI pipelines
• Build tooling like semantic search and vectorized data processing

Onboarding Specialist

• Own the full information collection process for every new Arryva property owner from signed agreement through completed handoff to the operations partner.
• Reach out immediately upon signing, set clear expectations for what is needed, and collect all required property details including wifi credentials, access codes, gate and door entry instructions, utility locations, emergency contacts, house rules, and property-specific operational notes.
• Maintain a complete and accurate property profile for each client and flag any missing information before handoff is initiated.
• Build and manage automated reminder sequences that keep new owners moving through the onboarding checklist without requiring manual follow-up at every step.
• Prepare and submit complete property packages to the operations partner once all required information has been collected and verified, ensuring every handoff is clean, complete, and on time.
• Maintain a warm, professional, and proactive communication style with every new owner throughout the onboarding process, making them feel supported even when the process requires persistent follow-up.