Customer Success Manager

Nsight Health

Customer Success Manager engaging healthcare providers to improve outcomes using AI and technology. Responsible for account retention, managing relationships, and driving program value.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Own the health and status of your assigned accounts against a clear green, yellow, and red standard.
Drive retention, surfacing risk early and pulling in your Director, Support, Implementation, and Customer Growth partners to keep at-risk accounts whole.
Move your accounts onto durable long-term agreements.
Serve as the senior point of contact above the front line, engaging providers directly to resolve and de-escalate the hardest issues with composure.
Project manage issues to resolution, coordinating Support and Implementation to close them cleanly and keep the provider informed throughout.
Maintain accurate account health, status, and activity in HubSpot.

Requirements

What you’ll need

Three or more years in Customer Success, client services, or account management in a multi-client environment.
Proven track record of owning account relationships and reducing churn or improving retention.
Strong project management and de-escalation skills, with the willingness to own the hardest accounts personally.
Clinically literate, or able to become fluent quickly, and comfortable speaking to clinical outcomes with providers.
High AI fluency, meaning active, working use of AI tools in your daily professional workflow.
Strong analytical ability, able to read a health scoring view, diagnose why an account is at risk, and execute a plan to fix it.
Experience in remote care, RPM, CCM, or chronic care management and provider-facing relationships (preferred).
Experience working within health scoring, quarterly business review frameworks, onboarding programs, and escalation protocols (preferred).
Hands-on experience inside HubSpot or Salesforce, including health score tracking and reporting (preferred).
Background in a PE-backed or venture-backed high-growth environment where speed and accountability were expectations rather than aspirations (preferred).

Benefits

Comp & perks

PTO Accrual
Medical, Dental, Vision, and supplemental insurance options
401(k) Plan with 3.5% Company Match
Company-provided equipment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Account ManagementChurn ReductionHealth Scoring AnalysisRisk DiagnosisAI Tool Utilization

Soft Skills

De-EscalationAnalytical AbilityCommunicationProblem-Solving