Patient Monitoring – LVN/LPN

Nsight Health

LVN/LPN managing inbound and outbound patient interactions in a remote clinical call center. Collaborating with patients and providers for effective care and monitoring.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $24 - $26 per hourWebsite

About the role

Key responsibilities & impact

Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift
Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day)
Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment
Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience
Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows
Collaborate with providers to coordinate timely and effective patient care via telephonic communication
Perform monthly wellness assessments and complete comprehensive chart reviews
Accurately document all patient interactions in our clinical platform in real time
Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards
Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals
Maintain compliance with company policies and applicable regulations
Perform other duties as assigned

Requirements

What you’ll need

Active compact LVN/LPN license required
Proficient with computers, EMRs, and telehealth tools
Strong communication and organizational skills
Demonstrated AI fluency – actively uses tools such as Claude, ChatGPT, or workflow automation in daily work
Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions
Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets
Ability to multitask across multiple technology platforms simultaneously
At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus)
Prior call center or high-volume telephonic care experience
Familiarity with RPM devices (blood pressure cuffs, glucometers, pulse oximeters, weight scales)

Benefits

Comp & perks

Competitive base pay of $24–$26 per hour.
Shift Differentials: Evening Differential: +$1.50/hour for hours worked after 7:00 PM
Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM
Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday
Additional Compensation: Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals.
5% Bilingual Pay Allowance
11 Paid Company Holidays annually
Paid Time Off (PTO)
Medical, Dental, Vision, and supplemental insurance options
401(k) Plan with 3.5% Company Match
Company-provided equipment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient Interaction ManagementChart ReviewWellness AssessmentCall HandlingMultitasking Across Technology Platforms

Soft Skills

Organizational SkillsProfessionalismAdaptability

Certifications

Active Compact LVN/LPN License