Novartis

Account Specialist

• Navigate and resolve challenges within accounts to ensure customer needs are met.
• Build a strategic territory plan by aligning shared priorities.
• Partner proactively with territory teammates and field teams to address customer needs.
• Use territory data and market trends to uncover local insights.
• Facilitate planning sessions with key stakeholders to solve complex challenges.
• Deliver real-time access support and work closely with Patient Specialty Services.

Cardiovascular Territory Account Specialist

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Use territory data and market trends to uncover local insights and lead impactful customer engagements – virtually or in person.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS).

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions
• Build a strategic territory plan by aligning shared priorities
• Partner proactively with territory teammates and field teams
• Use territory data and market trends to uncover local insights
• Facilitate planning sessions with key stakeholders
• Deliver real-time access support with Patient Specialty Services (PSS)

Manager

• Drive product pull-through in targeted Priority Accounts
• Develop and implement strategic business plans
• Build relationships with administrative decision makers, clinical, operational, and financial partners
• Conduct periodic needs assessments with key customers
• Provide product and disease state presentations to physicians and their staff

Manager, Cardiovascular Priority Accounts

• Navigate and resolve challenges within accounts to ensure customer needs are met.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics.
• Partner proactively with territory teammates, field teams, and home-office colleagues.
• Use territory data and market trends to uncover local insights and lead impactful customer engagements.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions.

Allergy Territory Account Specialist

Director

• Lead the end‑to‑end orchestration of one strategic Horizon, shaping intent, defining outcomes, and guiding work through adoption and sustained impact.
• Maintain a clear, unified view of Horizon initiatives to ensure focus, momentum, and measurable value throughout execution.
• Bring together five core workstreams – Customer Archetypes & Targeting, Engagement Models, Role Design, Capabilities, and Metrics & Incentives – to enable cohesive, integrated delivery.
• Connect strategy to execution across functions, ensuring the transformation moves forward in a coordinated and meaningful way.
• Partner closely with Future Readiness leaders by Therapeutic Area to embed brand vision into Horizon priorities, designs, and releases.
• Establish continuous feedback loops with therapeutic areas, brands, and field stakeholders to inform prioritization and accelerate adoption.
• Leverage tools, dashboards, and insights to support data‑driven decision‑making and proactive course correction.
• Champion simplification and continuous improvement to increase focus, productivity, and value creation.
• Craft and share a compelling Horizon narrative that brings clarity to purpose, progress, and impact – tailoring communications for executive, cross‑functional, and field audiences while celebrating milestones and wins along the way.

Associate Director, Execution Excellence

• ARM will serve as the key contact and lead for access and reimbursement support-related matters and is responsible for being the local market access expert on payer policy coverage, multi-channel acquisition pathways, billing and coding, claims processing, reimbursement, and integration of manufacturer support programs into a range of account workflows.
• Interact within assigned accounts to support patient access within their therapeutic area product(s) providing proactive face-to-face education on product-specific programs to providers and staff in order to support integration of those programs into office processes and workflows.
• Ability to analyze problems and offer solutions.
• Understand specifics and support questions associated with payer policies (e.g., utilization management, denial, and appeals), drug acquisition and inventory management, and patient / practice reimbursement (e.g., Co-pay, administration, drug claims).
• Analyze account reimbursement issues & opportunities (as needed).
• Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient pull-through.
• Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education.
• Review patient-specific information in cases where the site has specifically requested assistance and patient health information is available in resolving any issues or coverage challenges.
• Collaborate with aligned cross-functional associates within NPC to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement.
• Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors. Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines).

Access & Reimbursement Manager, Immunology

General

• Provides strategic medical guidance and leads the development of experimental oncology agents in the TCO portfolio
• Creates clinical development strategies for new oncology agents within the PE/ DC to TDP timeframe
• Delivers solutions within functions, across functions, and on global projects
• Develops independent approach to TCO strategy
• Develops Integrated Development Plan Approval (IDPA) in alignment with CPL Disease Area Leads (DALs)
• May lead multiple global project teams
• Integrates preclinical information and interprets implications for clinical development
• Collaborates with clinical scientists to develop clinical protocols for TCO compounds
• Applies own medical knowledge to guide the safe, ethical and efficient conduct of the trials
• Liaises with outside experts, investigators, and regulatory authorities in oncology
• Writes and reviews abstracts/manuscripts for presentation/publications
• Participates in task forces to support continuous improvement and other management objectives
• Operational responsibility for quality and compliance

Clinical Program Lead – RLT Focus

• Attract, coach, and retain team of high performing Access & Reimbursement professionals
• Oversee the recruiting, interviewing, hiring, training, and staffing of their regional team
• Create and nurture a team culture that embodies NPC Values and Behaviors and drives innovation, performance, and reputation
• Pull through national strategy at a regional level to enable exquisite execution
• Proactively anticipate and coach teams on how to address access hurdles impacting key customers and patients
• Integrate with NPC leadership and collaborate across multi-functional teams to ensure a collaborative and compliant approach
• Seek to identify challenges, escalations, and/or delays in treatment initiation and continuation

Regional Director, Access & Reimbursement – Allergy

Product Operations

• Create and manage digitally enabled products and services within a designated product area.
• Integrate third-party partners with an open ecosystem that helps patients start and stay on their prescribed specialty medications.
• Use analytics, testing, research and competitive analysis to contribute to the building of product roadmap, design user-centered products and measure product success.
• Approach product management with a spirit of frequent, agile iterations that deliver more value continuously.
• Collaborate and support managing cross functional relationships including legal partners, UX/UI designers, behavioral scientists, system architects, and brand teams.

AD, Product Management – Platform Strategy and Operations

• Drive product pull-through in targeted Priority Accounts and Affiliated Healthcare Systems
• Develop and implement strategic business plans
• Build key business relationships with senior partners
• Engage with decision makers to enable account buying and HCP ordering of Novartis products
• Conduct periodic needs assessments with key customers
• Provide product and disease state presentations to physicians and their staff

• Proactively provide face-to-face education on reimbursement topics to accounts in territory
• Work with key members in healthcare offices to support patient access to products
• Analyze problems and offer solutions for reimbursement issues
• Maintain expertise in regional and local access landscape
• Educate HCPs on acquisition pathways and reimbursement processes

Associate Director, Access & Reimbursement – CV

• Interact with large, complex accounts to support patient access within their aligned therapeutic area product(s)
• Proactively provide face-to-face education on programs to providers and staff in order to support integration of those products into office processes and workflows
• Work with key members of therapeutic area offices (e.g., executives, providers, administrators, billing and coding staff, claims departments, revenue cycle managers) in order to appropriately support patient access to products
• Ability to analyze problems and offer solutions
• Understand specifics and support questions associated with patient reimbursement and provide support on reimbursement issues with third party payers at the provider-level
• Supports pull through on local coverage decisions to enable meaningful patient access within the system
• Proactively communicate policy changes or issues that could potentially affect other departments
• Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape, and act as their aligned therapeutic area product(s) reimbursement expert (as needed)
• Interface with Patient Support Center (hub) and Access & Reimbursement Managers on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education
• Collaborate with aligned cross-functional associates within NPC to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement
• Responsible for educating HCPs using approved materials regarding acquisition pathways for Novartis products
• Educate on buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts, including scenarios of centralized and decentralized acquisition, and use of alternative channels such as white bagging, clear bagging, brown bagging, and alternate site of care for administration.

Associate Director, Access & Reimbursement

• Interact with large, complex accounts to support patient access
• Proactively provide face-to-face education on programs
• Work with executives, providers, and staff to support patient access
• Analyze problems and offer solutions regarding patient reimbursement
• Maintain expertise in regional and local access landscape
• Collaborate with cross-functional associates within NPC

• Proactively provide face-to-face education on programs to providers and staff
• Work with key members of therapeutic area offices in order to appropriately support patient access to products
• Analyze problems and offer solutions related to patient reimbursement
• Support pull through on local coverage decisions to enable meaningful patient access
• Interface with Patient Support Center and Access & Reimbursement Managers on matters related to patient case management
• Educate HCPs regarding acquisition pathways and buy-and-bill end-to-end processes
• Develop appropriate Plan of Action (POA) and communicate it to appropriate personnel
• Responsible for engagement with non-prescribers regarding Novartis medicines