Associate Director, Access & Reimbursement

Novartis

Associate Director managing patient access and reimbursement strategies for Novartis products in the South Atlanta, GA region. Collaborating with providers to ensure integration into workflows and addressing reimbursement issues.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $160,300 - $297,700 per yearWebsite

About the role

Key responsibilities & impact

Interact with large, complex accounts to support patient access within their aligned therapeutic area product(s)
Proactively provide face-to-face education on programs to providers and staff in order to support integration of those products into office processes and workflows
Work with key members of therapeutic area offices (e.g., executives, providers, administrators, billing and coding staff, claims departments, revenue cycle managers) in order to appropriately support patient access to products
Ability to analyze problems and offer solutions
Understand specifics and support questions associated with patient reimbursement and provide support on reimbursement issues with third party payers at the provider-level
Supports pull through on local coverage decisions to enable meaningful patient access within the system
Proactively communicate policy changes or issues that could potentially affect other departments
Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape, and act as their aligned therapeutic area product(s) reimbursement expert (as needed)
Interface with Patient Support Center (hub) and Access & Reimbursement Managers on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education
Collaborate with aligned cross-functional associates within NPC to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement
Responsible for educating HCPs using approved materials regarding acquisition pathways for Novartis products
Educate on buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts, including scenarios of centralized and decentralized acquisition, and use of alternative channels such as white bagging, clear bagging, brown bagging, and alternate site of care for administration.

Requirements

What you’ll need

Bachelor’s Degree required
Business and/or biological science education preferred
Advanced degree preferred
5+ Years of experience in pharmaceuticals / biotech industry focused in Patient Services, Market Access, Sales, and/or account management
2 of those years being in a Patient Services practice support role for a specialty product(s)
Experience working with highly complex practices and/or health systems to establish access and acquisition pathways
Strategic account management experience using a proactive approach to anticipate access hurdles impacting accounts and patient access
Deep expertise and experience integrating manufacturer-sponsored patient support programs
Experience with specialty products acquired through Specialty Pharmacy networks
Knowledge of reimbursement pathways (specialty pharmacy, buy-and-bill, retail)
Ability to travel 60-80% over a broad geography is required
Must have a valid driver’s license.

Benefits

Comp & perks

Health, life and disability benefits
401(k) with company contribution and match
Variety of other benefits
Generous time off package including vacation, personal days, holidays and other leaves

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient ServicesMarket AccessAccount ManagementReimbursement SupportSpecialty Pharmacy KnowledgeBuy-and-Bill ProcessesHealthcare IntegrationProblem AnalysisWorkflow EducationCase Management

Soft Skills

Proactive CommunicationCollaborationProblem SolvingInterpersonal SkillsEducation and Training

Certifications

Bachelor's DegreeValid Driver's License