Customer Support

• Answer and respond to calls from customers efficiently and professionally, explaining possible solutions, and elevating calls to aftermarket business lines as needed.
• Communicating with customers via email/CRM regarding their requests.
• Utilizing software, databases, scripts, and other resources to properly assess & route incoming requests to the appropriate Business Lines. Obtaining additional information as required.
• Working with warehouse department to arrange for necessary parts to be shipped on urgent orders.
• Alerting Service, Spare Parts or Technical Support departments to Rig Down / Urgent requests, especially After Hours.
• Comply with all NOV Company and HSE policies and procedures, including adhering to attendance expectations & schedule.
• Perform other work-related tasks as assigned.
• Understand Regional Aftermarket groups (Service, Condition Monitoring, Spares, Repair, Field Engineering etc.), internal and external customer requirements, and response times.
• Process inquiries coming into the Aftermarket group, ensuring enough information has been obtained from customers to assess the correct handling &/or routing of the request.
• Assign inquiries to the correct Business Line / NOV Aftermarket entity or redirect to the correct NOV segment for handling.
• Collaborate with other departments and locations in connection with customers and administrative tasks.
• Coach and mentor team members supporting internal departmental growth.
• Verify warehouse/spare parts availability outside office hours for urgent spare parts requests in accordance with Aftermarket Order Management policy.

Customer Support Coordinator

Data Scientist

• Develop and deliver advanced analytics to support business performance, strategic decision-making, and operational optimization across the organization.
• Leverage ERP, CRM, and external macroeconomic data to generate actionable insights for leadership and cross-functional teams.
• Build predictive analytics and segmentation models to support business growth initiatives, increase revenue, and enhance bottom-line performance.
• Design, implement, and deploy machine learning models to solve complex business problems and uncover actionable insights that support business growth and profitability.
• Develop and maintain dashboards and reporting tools to monitor key business metrics and performance indicators.
• Conduct data mining, statistical analysis, and data visualization to identify trends, opportunities, and areas for business process improvement.
• Collaborate with stakeholders across departments to drive adoption of analytics and data-driven changes in business practices.
• Participate in and support Data Governance initiatives to ensure the quality, consistency, and effective use of enterprise data.
• Design and deliver reports and metrics that demonstrate business performance, efficiency, and progress toward organizational goals.
• Assist in developing and implementing systems and process improvements within operational and strategic business areas.
• Document requirements and support change management for process improvements.
• Ensure compliance with company objectives, HSE, and quality standards.

Business Data Scientist

Manager

• Work closely with the Project Manager and assume overall responsibility for planning and management of project construction activities
• Work closely with the Project Engineering Manager and engineering teams to ensure documentation and drawings are issued in line with subcontractor and fabrication needs
• Participate in engineering reviews to ensure fabrication-friendly and cost-efficient designs
• Interface with Supply Chain regarding bidding processes, purchase order awards, and variation order requests
• Ensure robust plans for modules and components, and expediting when delays occur
• Maintain close coordination with fabrication site teams to ensure timely progress, assembly, testing and completion of modules and equipment
• Follow up Package Responsible Engineers (PREs) to ensure timely delivery of materials and components to vendors or customers
• Promote and adopt safe working practices across all work sites
• Maintain continuous focus on vendor quality, including nonconformity reporting when required
• Assist with customer witness and hold point notifications and attend customer and vendor meetings as needed
• Ensure timely completion of vendor final documentation
• Conduct and document lessons learned

Project Construction Manager

Account Manager

• Develop and nurture long-term relationships with clients by understanding their business goals, challenges, and technical requirements.
• Maximize sales revenue through upselling and cross-selling strategies within existing accounts.
• Identify and pursue opportunities with new clients through market research, networking, and tailored proposals.
• Lead contract negotiations, pricing discussions, and terms to close profitable sales agreements.
• Serve as the primary point of contact for assigned clients, managing communications, resolving issues, and ensuring high levels of customer satisfaction.
• Coordinate with internal departments (e.g., engineering, product development, customer service) to deliver seamless support and solutions.
• Track sales activities, maintain CRM data, and provide accurate forecasts and performance reports.
• Monitor industry trends, competitor activity, and client feedback to inform sales strategies and support product improvement initiatives.