Nordson Corporation

Field Engineer

• Independently travels nationally and internationally as the primary technical representative to the customer
• Interacts with customers to diagnose and resolve extrusion & pelletizing equipment issues and failures
• Trains personnel on the operation and maintenance of Nordson BKG extrusion and pelletizing equipment
• Conducts follow-up calls with customers to assess equipment performance and customer satisfaction
• Completes service reports documenting actions performed, equipment failures, and corrective actions
• Collects and documents customer feedback for equipment performance to facilitate continuous improvement
• Provide feedback to Engineering and Sales on equipment performance
• Collaborates with sales, engineering, manufacturing, and after-market services to develop customer centric solutions

Senior Field Service Engineer

• Works on problems of moderate scope where analysis of situation or data review of identifiable factors is required
• Responsible for performing on-site installation, servicing and repair of complex equipment and systems
• Checks out and approves operational quality of system equipment
• Remotely troubleshoot and diagnose machine malfunctions
• Communicates and resolves issues to ensure successful sign off with customer is reached
• Instructs customers in the operation and maintenance of the system
• Serves as company liaison with customer on administrative and technical matters for assigned projects

Field Service Technician II

Account Manager

• Disproportionately servicing Nordson EFD Top Customers
• Increase share of Nordson EFD Top Products sold in the territory
• Increase share of Nordson EFD equipment sold in Focus Target Market (Animal Health)
• Own the region, understanding the construct and nuances of the region and developing action plans and strategies to grow that region beyond expected economic growth
• Responds to technical and commercial inquiries from customers and prospects in a prompt manner, addressing any customer troubleshooting or training assistance, requests for quotations, equipment recommendations and demonstrations
• Proactively contacts customers in the sales region, supporting past supply of Nordson EFD product and developing new opportunities within each customer location
• Reports on the region, including monthly forecasts, activities, key actions, key accounts and annual sales plans and key initiatives
• Utilizes all available sales tools, including CRM / C4C, sales presentations, demo equipment, Road Shows and Trade Shows.
• Works with diverse groups to ensure customer satisfaction, including Customer Service (CSG), Tech Services, Shipping/Logistics, Engineering, and more
• Works with Marketing to support lead generation, product growth, product strategies and pricing, trade shows, and more, including Marketing Communication and Product Line Managers (PLM)
• Travels throughout assigned territory to meet with regular and prospective customers, focused on becoming each customer’s manufacturing partner and fluid dispense expert
• Provides training assistance for new salespeople or new sales training manuals/protocol
• Understands all Nordson entities, their key products, and their key sales offerings. Works to ensure Nordson is successful, no matter how the sales credit is applied.

Senior Account Manager, Consumables

Recruitment

• Development and implementation of the enterprise talent acquisition strategy
• Championing the global talent acquisition process to ensure attraction and hiring of top-tier talent
• Serve as trusted advisor and partner to human resources and leadership
• Partner with talent acquisition teams globally to implement and ensure continuity and consistency
• Research, manage and optimize the use of various talent acquisition channels globally
• Provide coaching and feedback to Specialist, Talent Acquisition
• Design and implement a best-in-class talent acquisition and candidate experience
• Assess, manage, and refine the full cycle recruiting process
• Review and ensure accurate and timely reporting of performance metrics
• Evaluate and manage contractual relationships with external third-party vendors
• Analyze hiring trends and other metrics to understand and make recommendations
• Partner with corporate communications to implement recruitment messaging
• Effectively build talent communities through social media
• Maintain up-to-date knowledge of recruiting issues and trends
• Educate talent acquisition teams on compliance requirements
• Create and drive diverse talent pipeline programs
• Administer any legal or regulatory requirements

Senior Manager, Global Talent Acquisition

Financial Planning and Analysis

• Responsible for overall financial management and coordination of operational results, assessing business trends, providing strategic support, addressing root causes of operation issues.
• Oversee reporting of Americas key performance indicators, including metric board report-outs.
• Create and provide monthly presentations to management on financial results.
• Model capital investments used in our plants and labs for costs and savings.
• Prepare monthly reports, monthly forecasts, budget and annual operating plan, cycle counting, and strategic planning.
• Oversee the Americas annual manufacturing sites budgets and forecasts for short- and long-range operating objectives, organizational structure, and staffing requirements for manufacturing and engineering operating teams.
• Analyze and accurately report current month’s financial results to the plant, sales, and regional management in accordance with required format and time requirements.
• Manage the annual standard cost revaluation process.
• Perform audits to ensure product costs are accurate and accounted for properly partnering with the Sr Finance Manager of Operations.
• Drive annual savings to maximize performance.
• Responsible for ensuring that the organization is focused on improving pricing strategies, technology advancements, growing new markets, and improving the customer experience.
• Oversee reporting, planning, and forecasting of Indirect Cost of Sales.

Senior Manager, Finance

Risk

• Oversee the daily administration of the corporate insurance program
• Lead the renewal of global insurance programs
• Communicate and coordinate with property insurer, broker, internal facilities and EHS department as needed
• Advise Nordson business divisions on risk exposures and applicable insurance coverage
• Manages all post-renewal subjectivities, updating of insurance summaries and payment of invoices
• Build and maintain relationships with brokers, TPAs and other applicable vendors
• Assist in the preparation and development of the annual budget for insurance costs
• Coordinate and complete annual insurance audits
• Analyze loss runs and perform ongoing risk evaluation
• Review insurance language in contracts, supply agreements, leases, etc.
• Assist with claims management and oversight as required and other duties as assigned

Principal Insurance Risk Analyst

Sales

• Advise and support our industrial customers on new systems, spare parts, service, and repair orders
• Engage and win over business customers at trade fairs, industry events, and regular on-site customer meetings
• Prepare quotations and deliver company presentations on the latest market trends

Account Sales Manager

Manager

• Develop and execute comprehensive executive compensation strategies
• Conduct regular market analysis to benchmark executive compensation
• Ensure compliance of total reward practices with all relevant regulations
• Support preparation and development of executive compensation reports
• Assist in preparing and managing materials for Board Committee meetings
• Collaborate with other departments on executive compensation design
• Support the global implementation of total rewards programs
• Design and manage performance-based compensation plans
• Provide consultation and advice to support pay decisions

Total Rewards Manager

Human Resources

• Advising managers and HR Business Partners on employee relations matters
• Conducting investigations and recommending solutions
• Supporting training on compliance and employee relations
• Communicating policy updates and maintaining knowledge systems
• Collaborating with the works council
• Resolving grievances and workplace disputes

Senior Specialist, Employee and Labor Relations

• Travel to customer locations to perform routine preventive maintenance, upgrades, and repairs on Quest Medical instruments
• Identify and isolate instrument malfunctions and take corrective action in the form of repair
• Diagnose and perform root cause analysis for complex electronic equipment failures
• Ensure all customer and service instruments are in good working order
• Represent Quest Medical in dealings with customers and ensure their satisfaction
• Schedule and manage own travel arrangements
• Communicate service/repair activities with customers and team members
• Provide feedback on improved methodologies for repair and maintenance tasks
• Prepare detailed service reports
• Maintain accurate records of installations, repairs, and maintenance activities
• Document all work performed and manage travel expenses
• Update work orders in the ERP system
• Provide feedback to engineering teams on product performance

Field Service Engineering Technician

• Define and execute a comprehensive channel strategy across EMEA, aligned with regional sales targets and global objectives
• Identify and recruit new high-potential partners in underserved or strategic markets
• Build and maintain strong, trust-based relationships with channel partners
• Regularly evaluate partner performance, ensuring alignment with Nordson standards and expectations
• Provide partners with tools, training, and resources to effectively promote and sell Nordson solutions
• Support and coach the Inside Sales Team Leader in meeting Strategic and Operational plans and meet sales targets
• Monitor and report on channel performance, pipeline development, and forecast accuracy

Channel Manager

Sales Development Rep

• Accelerate career in sales through a structured 18-month Sales Development Program
• Participate in commercial and product training with real-world experiences
• Job shadowing with salespeople and subject matter experts
• Partnering with dedicated leaders and mentors
• Manage customer accounts and responsibilities

Sales Development Program

• Perform onsite installations, routine maintenance, and repairs of product line
• Provide remote technical support to troubleshoot and diagnose machine malfunctions
• Communicate and resolve issues to ensure successful sign off with customer is achieved
• Demonstrate attention to detail and ensure quality in all work processes
• Maintain reliability in attendance and task completion
• Apply electronic fundamentals and logic in daily tasks
• Read schematics and blueprints accurately for job requirements
• Use hand / power tools and test equipment (IE Multimeter, radiation meter) to perform onsite service visits
• Navigate and utilize the ticketing system Cloud For Customers (C4C) for scheduling service visits and tracking technical support
• Offer spare part support, identifying customer part requirements to generate repair and spare parts quotes

• Performs extensive sample testing in a lab environment
• Creation of applications with detailed reports
• Technical demonstrations for the customer as it relates to test and inspection equipment
• Provides applications support for the customer in difficult cases requiring best possible knowledge of the equipment capabilities
• Communicates and resolves issues to ensure successful sign off with customer is reached
• Serve as company liaison with customer on administrative and technical matters for assigned projects

Field Service Engineer

• Establish a KEY Account structure inclusive, but not limited to the following: Strategize, blueprint, implement and manage an evolutionary growth plan for assigned TOP Customers / Key Accounts within the Americas.
• Overall account-specific program development and execution
• Identification and relationship development of Customer contacts/departments having influential and decision-making capacity
• Establish and maintain guidelines detailing rules of engagement from the C-level to plant-site locations
• Negotiate and deliver Corporate Partnership Agreements inclusive of pricing, delivery and standardized system platforms and processes
• Coordinate and deliver annual pricing platforms
• Structure and management of capital projects from inception through installation
• Routinely update revenue status against plan including current revenue, backlog and proposed Opportunities to ensure Revenue Gaps (GAP analysis) align with the targeted budget
• Actively seek opportunities to replace competitive products with Nordson products via the Nordson NBS Customer Success model
• Align TOP Products with Customer processes for standardization across all customer locations
• Execute white space initiatives via Nordson Strategic Account Managers (SAM’s) at plant-level locations
• Review, organize, cleanse and align existing KEY account database
• Collaborate with internal stakeholders to drive KEY account strategies through whitespace fulfillment
• Interface with Nordson OEM Manager and OEM Team members on newly informed Customer projects to ensure alignment and coordination of unilateral benefits
• Establish an intrinsic and mutually collaborative relationship with Nordson Technical Service Manager in anticipation of training opportunities and prioritization of Top Customer needs during unscheduled downtime and on-site technical repair response.
• Build in-depth allied vendor and Customer-centric relationships to maintain existing business and create added value-driven revenue
• Industry knowledge of new markets, changes in existing markets, competitors' activities (prices and product changes), and needs for new or redesigned Nordson equipment.
• Outstanding project and territory management skills along with superior technical aptitude
• Comprehend and utilize SAP and C4C to maintain detailed and accurate customer files
• Maintains detailed knowledge of Nordson products, prices, policies and procedures; knows which products best apply in all industry-based applications.
• Industry knowledge of new markets, changes in existing markets, competitors' activities (prices and product changes), and needs for new or redesigned Nordson equipment.
• Prepares and promptly submits reports and completes tasks in time frames as directed by Manager
• Performs other duties as assigned

Senior Strategic Account Manager – Industrial Sales

• Lead the North America commercial team; work on strategic growth and operating plan execution; responsible for leading sales in NA focusing on profitable growth and Nordson leadership in strategic segments.
• Build and maintain a strong opportunity pipeline; achieve targets in growth and profitability; deliver best-in-class commercial experience to customers.
• Utilize Nordson Business System, NBS Next, to ensure sales opportunities and level of commercial service deliver profitable growth.
• Align NA commercial activities to a close-to-the-customer model; maximize growth in strategic segments.
• Lead development and execution of sales acceleration plans; drive growth in focus segments and new product launches.
• Maintain/grow pipeline through funnel management; meet/exceed sales forecasts.
• Collaborate with marketing to establish relationships with end customers and distributors.
• Demonstrate talent management: hire, coach, develop; increase engagement.
• Partner with Finance for measurement/reporting of metrics and cost control.
• Establish and adhere to yearly departmental budgets.
• Perform other duties as assigned.

Sales Manager, North America

• Build and maintain long-term relationships with defined customer base to ensure satisfaction and to increase revenues.
• Identifies, develops and typically closes new sales opportunities; develops medium to long-term sales plans and prepares strategies to protect, grow and diversify the relationship with targeted customers.
• Work closely with cross-functional departments, such as Engineering, Operations, Marketing, Quality and Customer Service to accomplish goals.
• Essential duties include meeting monthly, quarterly, and annual sales quotas for revenue growth.
• Leads strategic account management by mapping out Key Account organization and developing relationships with key decision makers to understand what is required to add value, win new business.
• Lead Nordson Medical’s strategic objectives and account planning process for Key accounts including revenue targets and performance objectives.
• Act as a strong customer advocate and inform Nordson Medical business units with what is required to win new business.
• Collaborate with North America Sales Manager and Product team on price adjustments, new product implementation, and contractual negotiations.
• Increase sales volume for assigned products and markets in line with marketing strategies, goals, and targets.
• Identify and develop customers for existing products to profitably increase sales to meet and exceed growth targets.
• Utilize technical expertise in products, processes, and applications to accelerate qualification of existing and new products at potential customers.
• Identify, analyze, and provide timely market information (pricing dynamics, competitive situation, market evolution).
• Maintain up-to-date record system for accounts, products, and distributors to ensure continuity of strategy.
• Build the business by generating leads and liaising between strategic clients and internal departments.
• Proactively assess, clarify, and validate customer needs; coordinate involvement of company personnel to meet account objectives.
• Provide feedback for product development representing the voice of the customer as needed.
• Attend state, regional, and national trade shows as appropriate; perform other related duties.
• Maintain relationships and provide reporting and health checks for key customer stakeholders; drive improvement programs.

Senior Field Service Engineer

Field Service Technician II

Senior Account Manager, Consumables

Senior Manager, Global Talent Acquisition

Senior Manager, Finance

Principal Insurance Risk Analyst

Account Sales Manager

Total Rewards Manager

Senior Specialist, Employee and Labor Relations

Field Service Engineering Technician

Channel Manager

Sales Development Program

Field Service Technician II

Field Service Engineer

Senior Strategic Account Manager – Industrial Sales

Sales Manager, North America

Senior Account Manager (Medical Device Components)