Nordson Corporation

Implementation Specialist

• Provide technical, application, and trouble shooting support to the field
• Follow up the industrial and competitors’ technical development
• Conduct technical training internally & externally with Product Business Unit teams
• Work closely with sales and marketing groups to achieve corporate sales goal in alignment with corporate strategy
• Communicate & feedback on customers’ requirements for new products
• Follow up the industrial and competitors’ technical development
• Routine management of technical affairs
• Prepare equipment for customer attended demonstration
• Support trade show and sales presentation
• Strengthen technical communication with parent companies and sister companies
• Define testing plan or testing requirements with customer’s technical department or end user
• Gather and tabulate technical data and invention of dispensing processes directly for new market
• Collect and analyze competitor’s technical data
• Use testing technology and internal analysis technology to optimize product’s application by customer, and offer input to R&D department
• Write and present test reports to both internal and external customers with clear, concise data
• Participate and take on additional assignments and projects as required

Technical Customer Engineer II

Field Engineer

• Provide technical and applications support to customers and distributors in the region
• Conduct applications and equipment demonstrations on-site and in the applications lab
• Interface with customers in a professional manner to understand their applications issues and make appropriate suggestions
• Conduct applications training both in-house and on-site at customer locations

Field Applications Engineer

Account Manager

• Identify and develop mutually beneficial programs and rules of engagement amongst Nordson stakeholders and the Key Account community
• Establish a KEY Account structure inclusive
• Develop and manage strategic initiatives within selected and appointed Key Accounts
• Negotiate and deliver Corporate Partnership Agreements inclusive of pricing, delivery and standardized system platforms
• Structure and management of capital projects from inception through installation
• Collaborate with internal stakeholders to drive KEY account strategies through whitespace fulfillment

Senior Strategic Account Manager, Industrial Machinery Sales

• Serve as the primary point of contact for a territory of existing and new customers
• Build strong, long-term relationships while driving new revenue
• Sales of systems and parts to existing and new customers in assigned territory
• Collaborate with Field Service Team on opportunities to sell systems and parts for customers
• Identify new applications, system upgrades, and customer needs to recommend the best solution to improve customer operations
• Maintain detailed knowledge of Nordson products, prices, policies, and procedures
• Provide product and part number information to customers as requested
• Create formal quotes when required based on customer needs
• Meet established sales budget as assigned
• Advise Sales and Service Leaders of new or changes in existing markets, competitor activities, and needs for new or redesigned Nordson hardware
• Responsible for keeping up-to-date on activity reports, contacts, and opportunities in CRM system

Account Manager I – Industrial Machinery Sales

Compliance

• Serve as the subject matter expert for import & export compliance
• Ensure compliance with applicable import & export control laws
• Provide documentation for and respond to corrective actions
• Develop and maintain standard work documentation on import & export transactions
• Develop and conduct import & export related training
• Assist with assignment of HTS and ECCN codes
• Process export documentation for Certificates of Origin/Compliance/Quality
• Work closely with Nordson’s Freight Forwarders

Logistics & Compliance Manager

• Opportunity to work in a dynamic and collaborative environment
• Valued contributions and ideas from team members

Key Account Manager

• Develop and build long term relationships with key stakeholders in both existing and potential Nordson Medical customers located within the region.
• Collaborates closely with other functions to meet Strategic objectives set in the Nordson Medical Strategic plan.
• Meet annual assigned booking quotes that fuel revenue growth and strategic objectives within territory
• Accountable for delivering revenue growth generated from direct penetration of targeted accounts, markets, and applications
• Identify prospective leads and enter/manage perspective customers and opportunities within CRM system.
• Proactively manage CRM lead database to ensure prompt follow up and execution from lead to opportunity
• Define value proposition and work with Product teams and Marketing to develop necessary tools for Sales efficiency within assigned region
• Assess all potential customer opportunities within targeted sectors and prioritize resource allocation based on total size of opportunity, attractiveness, fit and time to revenue
• Communicates NMIS value proposition for products and services and is trusted adviser to customer base
• Establish and maintain key customer relationships as a commercial leader, lead communication efforts between accounts and NMIS, establishing needed recurring calls, business reviews and face-to-face meetings to help manage/grow existing business
• Manage the commercial processes from lead identification, territory call planning, and quote request
• Create and manage Regional Account Plan using template that includes target customers and action plans that support growth of regional base for existing and target accounts
• Partner with the global sales/account management organization and development teams in sharing market and customer intelligence
• Perform other related duties as assigned

Regional Account Manager, Catheter-Based Components

• Sells adhesive application equipment in the assigned territory for Product Assembly customers
• Develops and implements a territory sales plan
• Travels to customer locations regularly and spends the majority of time visiting customers
• Accurately forecasts sales on a monthly basis using the Nordson CRM system
• Identifies opportunities and works with Field Service Technician to sell systems and parts for assigned customers
• Maintains detailed knowledge of Nordson products, prices, policies, and procedures

Strategic Account Manager – Industrial Machinery Sales

Director

• Partner with division leadership to develop Winning Teams with an Owner Mindset using NBS Next to implement processes and make decisions that drive top tier growth with attractive margins and returns
• Assist divisions and support functions in defining and implementing short and long-term strategies and actions plans to implement NBS Next
• Lead and coach organization on 'learning' and 'doing' all elements of NBS Next to drive differentiated performance leading to leadership level performance as defined by NBS Next metrics
• Develop, train and coach all levels of employees in fundamentals of continuous improvement to create a self-sustaining culture of continuous improvement across all functions and levels
• Together with the corporate Continuous Improvement team, maintain and improve the NBS Next playbook and supporting documentation including identification and documentation of best practices, development and delivery of training material and documentation and communication of case studies
• Other duties as assigned

Continuous Improvement Director

• Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems
• Support may be in the form of start-up assistance, preventative maintenance, troubleshooting and repair, training, or general technical counseling
• Meet or exceed yearly assigned sales budget in coordination with Account Manager (sales) territory representative
• Coordinate efforts and assist Account Manager with technical product and customer support, troubleshooting and training
• Interface with Account Manager to maximize the opportunity for sales of specialized equipment or other Nordson Adhesive systems and parts to existing customer base and prospects
• Identify new technologies for equipment as required based upon application, customer and field engineering needs, and recommend best solution to improve customer operations
• Prepare and promptly submit all administrative and technical reports as requested to Aftermarket Business Development Manager and advise of all field tests or installation requirements that need assistance from Application Engineering, Existing Equipment Engineering, and territory Account Manager
• Responsible for auditing, documenting and updating customer installed base line survey information in our database
• Keep abreast and advise Aftermarket Business Development Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications
• Follow documented policies and procedures
• Perform other duties as assigned including selling service and spare parts to all customers

Senior Field Service Technician

Software Engineer

• Manage the Divisional engineering groups that serve global multinational manufacturers and OEMs
• Responsible for the execution and performance of new product development and sustaining engineering
• Direct a high-performing engineering organization focused on breakthrough technologies
• Manage product development team in the design, validation, and release of projects
• Ensure design projects exceed expected product requirements
• Support marketing in the evaluation of new design opportunities
• Manage application engineering team in quoting and processing engineered systems orders

Director Engineering – Industrial Coating Systems

Systems Engineer

• Assists customers with identifying their technical specifications and determine what documentation is required to incorporate the organization's products into customer applications.
• Prepares engineering drawings, production specifications and schedules, and contract modifications to ensure that customers' technical requirements are met.
• Develops application notes that clearly describe how the organization's products should be used in the customers' target application.
• Develops test applications used for testing modules, including customer-specific components.
• Analyze and assess software system functionality and architecture, and at times develop prototypes and participate in every aspect of software development, including user needs and requirements gathering, documentation, design, programming, quality control, release engineering, and software sustaining.
• Create and document the system architecture using proven methods.
• Provide constructive feedback to peers to improve the team and processes.
• The SSE supports story definition, providing the clarifications necessary to assist the team with their story estimates and sequencing.