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Technical Customer Engineer II
Nordson Corporation. Provide expertise during the sales process about the company's products and services to internal employees and customers .
About the role
Key responsibilities & impact- Provide expertise during the sales process about the company's products and services to internal employees and customers
- Provide support remotely or at customer sites
- Performing the installation and commissioning of Nordson systems
- Performing preventive maintenance and repair on demand on Nordson equipment
- Instruction of the customer into the use of Nordson equipment
- Troubleshooting on PA-specific technology including fault analysis in customers processes
- Carrying out customer tests in collaboration with sales and application technology in PA lab and at customer site
- Participation at stagings (Verification of customer specifications, application and system tests, determination of process parameters)
- Preparing and promptly submitting administrative and technical reports
- Advising of new markets, changes in existing markets, competitor activities (prices and product changes), and needs for new or redesigned Nordson hardware
- Interfacing with Aftermarket and Sales team and PA EMEA Customer Project Engineers supporting/consulting to maximize the opportunity for sales of Nordson PA systems, spare parts and maintenance contracts
- Conducting customer trainings for systems and applications in English and local language
- Collaboration and consultation on exhibitions, open-houses and similar events
Requirements
What you’ll need- Minimum an Associate’s Degree in a mechatronics discipline or equivalent
- Ideally, longstanding (>5-10 years) of practical experience as a Field Service Engineer / Field Service Technician
- Advanced skills and knowledge about mechanical, electrical and hydraulic systems
- Ability to read & understand technical drawings, hydraulic/pneumatic and wiring diagrams
- Preferably knowledge about PLC systems and interfaces
- Knowledge and skills to include the use of typical instrumentation, tools and equipment
- Experience in installation, service, maintenance and similar areas
- Computer skillset to create administrative and technical reports
- Good knowledge of MS Office and SAP
- Fluent English language skills
- Customer- and service orientation
- Independent way of working and solution-oriented thinking
- Good communication and presentation skills
- Very good organizational skills
- Willingness to take responsibility
- Resilience and flexibility
- Very good ability to work in a team
- Willingness to travel and valid car driver’s license
Benefits
Comp & perks- Flexible work schedule
- Comprehensive benefits package
- Opportunities for growth and development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mechatronicsmechanical systemselectrical systemshydraulic systemsPLC systemsinstallationmaintenancetroubleshootingtechnical drawing interpretationinstrumentation
Soft Skills
customer orientationsolution-oriented thinkingcommunication skillspresentation skillsorganizational skillsindependent workingteamworkresilienceflexibilityresponsibility
Certifications
Associate’s Degree in Mechatronics