Nightingale Education Group

Manager

• Leading the design, development, implementation, and evaluation of assessment strategies across the institution.
• Collaborating with faculty, administration, and external stakeholders to align assessment practices with institutional outcomes and accreditation standards.
• Fostering a culture of evidence-based decision-making that promotes academic quality and learner success.
• Guiding the creation and review of diverse assessment items and ensuring alignment with learning outcomes.
• Establishing standards for assessment quality and influencing stakeholders to ensure alignment between assessment and curriculum.

Manager, Assessment Development

Content Writer

• Own the strategic vision, roadmap, and annual priorities for learner labs in alignment with Learner Resources functional Goals.
• Translate Learner Resources strategy into lab level initiatives, outcomes, and performance measures.
• Lead the design, launch, evaluation, and scaling of learner lab programs, services, and delivery models.
• Serve as the primary subject matter leader for learner lab operations and academic support strategy.
• Provide direct supervision, coaching, and performance management for learner lab staff.
• Set expectations for instructional quality, learner engagement, and workload distribution.
• Support hiring, onboarding, training, and professional development of learner lab faculty.
• Review faculty level outcomes and address performance, development, or resource needs in partnership with leadership.
• Oversee scheduling and capacity planning to ensure appropriate learner coverage across labs.
• Ensure efficient, compliant, and learner centered operations across all learner lab services.
• Own learner lab performance metrics and accountability for outcomes.
• Implement quality assurance processes to ensure consistency, equity, and effectiveness of learner support.
• Present learner lab performance updates, insights, and recommendations to senior leadership.
• Collaborate cross functionally with faculty, learner success teams, and other functions to address learner needs and improve persistence and completion.
• Ensure consistent communication with learners regarding available resources and support pathways.
• Represent learner labs in institutional projects, initiatives, and working groups.
• Provide direct learner instruction or teaching support only in exceptional circumstances, such as pilot programs, temporary coverage gaps, or quality assurance needs.

Writing Center Learner Labs Manager

Compliance

• Guides learners in creating third-party vendor accounts, uploading documentation, and completing background checks and drug screenings.
• Provides guidance on navigating credentialing systems and interpreting College and EL requirements.
• Communicates with learners through phone calls, conference calls, texts, and emails to resolve credentialing issues promptly.
• Monitors learner progress for large cohorts, identifying compliance risks, and implementing corrective actions.
• Supports training and mentoring of Specialists I and II to build team capacity and process efficiency.
• Collaborates cross-functionally to resolve escalated credentialing issues and improve workflow processes.
• Maintains accurate documentation and records within credentialing systems to track learner progress, compliance status, and outcomes.

Compliance Specialist III, Credential Support

Events

• Monitor and analyze student loan accounts to identify borrowers at risk of default.
• Reach out to at-risk borrowers via phone, email, and other communication methods to discuss their financial situation and repayment options.
• Develop and implement personalized repayment plans and strategies for borrowers to prevent default.
• Provide borrowers with information on deferment, forbearance, consolidation, and other available options.
• Maintain accurate records of borrower interactions and interventions in compliance with regulatory requirements.
• Collaborate with internal departments and external partners to ensure timely processing of payments and account updates.
• Educate borrowers on financial literacy and resources available to help them manage their loans effectively.
• Prepare and present regular reports on default prevention activities and outcomes to management.
• Stay current on industry trends, regulations, and best practices in student loan management and default prevention.

Specialist I – Default Prevention

• Completes ongoing and consistent audits of all functional activities to identify trends, make corrections, develop training, and deliver feedback to support overall outcomes of future audits.
• Attends all educational webinars hosted by partnership sites and new facility meetings to gather and implement updates and changes as needed.
• Adds to partnership’s ledger to determine existing site usage.
• Provides feedback on territory needs based on learner projection needs.
• Cascades changes and updates through all appropriate channels of communication.
• Audits learner rotations based on organizational requirements and learners’ needs to ensure that all learners are able to successfully complete their direct focus care.
• Audits collaborator flow and correspondence workbooks.
• Collaborates with collaborators to tailor collab to elevate skill sets or refine skill sets.
• Completes attendance audits for all learner rotations and escalates to appropriate parties based on findings.
• Serves as a point of contact for facility escalations and determines appropriate course of action for resolutions.
• Participates and facilitates weekly functional meetings, including 1:1s, coaching meetings, and team meetings.
• Manages schedules, including time off approvals and necessary adjustments to ensure coverage of projects and meetings when appropriate.
• Provides onboarding schedule for new collaborators within the function.
• Participates in development activities designated by the College in pursuit of personal and professional elevation.
• Participates in the successful implementation of other functional projects as they arise.

Area Manager – Experiential Learning Placements

Financial Planning and Analysis

• Analyzes learners’ eligibility for a variety of aid programs, including Title IV, military, and other funding.
• Provides financial aid estimates and packaging to learners in a manner that clearly communicates obligations to complete the program and the impact of financial responsibility.
• Assists all learners, learner families, and other relevant parties who may be involved in funding options and accurately answers questions about funding.
• Accurately updates the Master Cohort List daily with incoming enrollment activities.
• Updates and maintains learner records in the Student Information System (SIS).
• Completes the verification process, which includes the review of verification documents, verifying data matches the Institutional Student Information Record (ISIR), ensuring no conflicting information, and accurately making all necessary ISIR corrections.
• Ensures documents associated with ISIR rejections, C-codes, and conflicting information meet Title IV requirements to clear issues.
• Fluently works with Common Origination and Disbursement (COD) and National Student Loan Data System (NSLDS).
• Collaborates with other functions to provide the highest level of service for learners.
• Participates in biweekly Learner Funding meetings, including 1:1s, coaching meetings, trainings, and team meetings.
• Attends meetings and conferences as necessary to enhance existing knowledge of financial aid policies, practices, and procedures.
• Maintains the highest level of customer service in a courteous, prompt, and successful manner and handles confidential and sensitive information with discretion.
• Participates in the successful implementation of other functional projects as they arise.

Financial Aid Advisor

• Narrative Development: Analyze raw data, statistical outputs, and technical briefs to construct a clear, persuasive, and logically sound academic narrative.
• Manuscript Drafting: Lead the end-to-end writing process for peer-reviewed papers, including abstracts, introductions, methodology, results, and discussion sections.
• Executive Liaison: Act as a strategic partner to senior-level executives and subject matter experts (SMEs), translating their vision and insights into formal technical prose that accurately represents the data being presented.
• Data Interpretation: Review and interpret complex analytical findings to ensure the written content accurately reflects the technical rigor of the data and research.
• Publication Management: Manage the submission process, including addressing reviewer comments and coordinating revisions with internal and external stakeholders.
• Quality Assurance: Ensure all manuscripts adhere to specific journal guidelines, ethical standards, and internal brand voice.
• TEDx and Other High-Level Events and Presentations: Serve as a key member of the speaker selection process, including drafting submission requests, finalizing speaker selections with the speaker committee, and working with speakers to prepare them for presentations (including video reviews).

Senior Manager, Professional Publications

Content Marketing Manager

• The Manager of Learning Content leads the design, development, implementation, and evaluation of the institution’s academic curriculum.
• Collaborate with faculty, administration, and external stakeholders to ensure curriculum alignment with the institution’s mission, educational goals, and accreditation standards.
• Oversee team performance, key performance indicators (KPIs), and cross-functional collaboration to ensure departmental and organizational initiatives are achieved.
• Lead the development and continuous improvement of academic programs and curricula.
• Ensure alignment with accreditation standards, educational best practices, and industry trends.
• Collaborate with Nightingale College Leadership to integrate interdisciplinary approaches and innovative teaching methods.
• Engage with faculty, department heads, and other stakeholders to gather input and feedback on curriculum initiatives.
• Identify and facilitate professional development opportunities for instructional designers in curriculum design and instructional strategies.
• Partner with accreditation leadership to provide curriculum-related data, documentation, and evidence for accreditation reviews, program evaluations, and continuous quality improvement initiatives.

Manager, Learning Content

Recruitment

• Collaborates with talent acquisition team members on current and future hiring needs
• Attracts candidates using sourcing tools such as Indeed and/or LinkedIn
• Screens prospective candidates and sets up interviews
• Provides sourcing support to talent acquisition team members
• Participates in intake meetings as needed
• Handles requisition(s) to provide temporary support to other recruiters
• Balances sourcing and other talent acquisition projects
• Reviews and screens candidates prior to submitting for further review
• Schedules screens and interviews
• Extends job offers via the applicant tracking system
• Provides weekly updates regarding active requisitions
• Ensures professional communication and timely follow-through
• Utilizes Indeed, LinkedIn, and/or other sourcing tools to develop and manage sourcing efforts

Recruiting Intern – Part-time

Operations

• Collaborates cross-functionally to support the goals of Academic Operations.
• Ensures collaborators within the function keep informed of professional and technological developments through participation in a professional organization and sub functional workshops.
• Oversees access and maintenance of Academic Operations including tasks that relate to our CRM, external vendor portal, and internal sites.
• Oversees the operational design of and functionality of the subfunction in relationship to the goals of Academic Operations and the College.
• Collaborates in hiring activities including candidate selection, participation in panel interviews, and making hiring decisions.
• Supports collaborators in all aspects of training and development including performance, behaviors, competencies, and alignment.
• Gathers and analyzes functional data to accurately reflect functional performance, identify areas of opportunity, and implement interventions to improve functional and strategic outcomes.
• Participates in the successful implementation of other functional projects as they arise.

Senior Manager, Academic Operations

Administration

• Serve as the first point of contact for Salesforce support requests, resolving common issues and escalating complex problems to the Administrator II.
• Triage and resolve incoming Salesforce support tickets from enrollment, student success, marketing, and other functional teams.
• Troubleshoot user-reported issues including page layout problems, data discrepancies, report errors, and access problems.
• Document issue resolution steps and update the team knowledge base.
• Escalate complex or recurring issues with clear documentation to the Administrator II.
• Perform routine system configurations and manage user access under established governance standards.
• Process user account creation, profile assignments, permission set changes, and role hierarchy updates aligned with security policies.
• Execute routine configuration changes including field additions, page layout updates, list views, and report/dashboard modifications.
• Assist with periodic access reviews and permission audits to support compliance requirements.
• Manage basic data maintenance tasks including record updates, imports, and deduplication as directed.
• Support the day-to-day use of Education Cloud by functional teams, learning the platform’s data model and student lifecycle workflows.
• Assist users with Education Cloud navigation, record management, and reporting within recruitment and admissions workflows.
• Support basic configuration tasks within Education Cloud objects under Administrator II guidance.
• Help test new Education Cloud features, Flows, and automation during release cycles.
• Build familiarity with the Education Data Architecture (EDA) data model and key student lifecycle objects.
• Execute assigned data cleanup, deduplication, and record hygiene tasks within Salesforce.
• Monitor integration dashboards and flag data sync anomalies between Salesforce and connected systems to the Administrator II or data team.
• Help validate data accuracy across integrated systems as part of routine checks.
• Build foundational understanding of how Salesforce connects to Banner, the data warehouse, and other campus platforms.
• Maintain operational documentation and actively develop skills across the Salesforce ecosystem.

Administrator I, Salesforce

• Resolve complex Banner issues escalated from Administrator I and functional teams
• Manage module configuration changes with proper testing, documentation, and rollback planning
• Lead testing and validation efforts during Ellucian SaaS release cycles and configuration changes
• Monitor and optimize job scheduling, automation workflows, and batch processes
• Build, troubleshoot, and maintain integrations between Banner and campus systems using Ethos APIs and Data Connect
• Implement and maintain Ethos-based integrations connecting Banner to LMS, CRM, Financial Aid systems, and third-party vendors
• Collaborate with the data team to ensure accurate data feeds to downstream systems (e.g., Snowflake environments)

Administrator II, Ellucian Banner

Full-stack Engineer

• Design, develop, and deploy internal applications and API integrations using Python, adhering to team architecture standards and code quality expectations.
• Develop frontend interfaces, collaborating with stakeholders to deliver functional, user-facing tools.
• Participate in all phases of the SDLC — requirements gathering, architecture review, development, code review, testing, and deployment.
• Identify and resolve bugs, performance issues, and security vulnerabilities in existing applications.
• Write and maintain unit tests, integration tests, and end-to-end tests to meet coverage targets on critical paths.
• Conduct code reviews — evaluating both human-written and AI-generated code for correctness, security, readability, and adherence to architecture standards.
• Contribute to CI/CD pipeline development and maintenance using GitHub Actions or GCP Cloud Build.
• Implement and maintain health endpoints and monitoring for all deployed products.
• Leverage AI-assisted development tools (Claude, GitHub Copilot, Cursor) to accelerate delivery while maintaining code quality.
• Develop with awareness of FERPA and institutional security requirements, ensuring student data is handled in compliance with federal and institutional policy.
• Serve as a technical mentor — elevating the team’s engineering practices through code review, pairing, and knowledge sharing.
• Contribute to technical documentation, architecture decision records, and runbooks.

Senior Software Engineer

• Provide leadership, coaching, and guidance to Specialists and Correspondence Specialists across multiple teams to ensure performance, development, and alignment with organizational priorities.
• Develop, implement, and maintain operational processes and best practices to standardize the quality of service delivery to learners, faculty, clinical sites, and vendors.
• Monitor, analyze, and report on key performance indicators for all quality relations teams, identifying trends, gaps, and opportunities for improvement.
• Oversee cross-functional initiatives, including onboarding, training, and support programs for new hires and existing collaborators.
• Partner with senior leadership to design and execute strategic plans that optimize team capacity, efficiency, and learner satisfaction.
• Serve as the primary escalation point for complex operational issues within Specialist and Correspondence Specialist teams.
• Ensure alignment of team activities with organizational compliance, experiential learning standards, and quality metrics.
• Drive continuous improvement initiatives by gathering insights from operational data, learner feedback, and stakeholder input.
• Collaborate with other departments (Credentialing, Vendor Relations, Placements) to ensure seamless service delivery and support for learners and faculty.

Services Manager, Quality Relations

• Assist in planning, organizing, and executing company-wide and learner events in collaboration with the Manager, Event Management.
• Coordinate meetings, prepare agendas, and manage event logistics.
• Provide administrative support: filing, managing records, preparing correspondence.
• Research and book venues, vendors, and travel as needed.
• Serve as backup receptionist: answer phones, direct calls, and take messages.
• Prepare, print, copy, and assemble materials for events and meetings.
• Support additional projects or tasks, as assigned.