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Services Assistant Manager, Quality Relations
Nightingale Education GroupOperational leader supporting Specialist and Correspondence teams at Nightingale Education Group. Overseeing program management with a focus on operational excellence and team development.
About the role
Key responsibilities & impact- Support program leadership in overseeing Specialist and Correspondence Specialist teams, including coaching, professional development, and performance management
- Drive operational excellence by monitoring adherence to Standard Operating Procedures (SOPs) and departmental processes
- Analyze KPIs to identify trends, gaps, and opportunities — then translate data into actionable recommendations
- Collaborate cross-functionally to ensure learners, faculty, and vendors receive seamless, high-quality support
- Serve as the escalation point for operational and workflow issues — providing timely guidance and resolution
- Lead and support process improvement initiatives, including documentation, training design, and system enhancements
- Develop and deliver training for new hires and existing team members
- Communicate with clarity — keeping stakeholders informed on performance, escalations, and operational updates
Requirements
What you’ll need- Bachelor's degree from an accredited institution required
- 3–5 years of experience in operational or program management, preferably in education, healthcare, or a related field
- Demonstrated experience supporting multi-functional teams and implementing operational processes
- Strong analytical and problem-solving skills, with the ability to translate data into action
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM or workflow management systems
Benefits
Comp & perks- Health insurance
- Paid time off
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KPI AnalysisOperational ProcessesTraining DesignPerformance ManagementProblem-Solving
Soft Skills
CoachingCollaborationClarity in Communication