Services Assistant Manager, Quality Relations

Nightingale Education Group

Operational leader supporting Specialist and Correspondence teams at Nightingale Education Group. Overseeing program management with a focus on operational excellence and team development.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $86,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational management and process improvement, with a strong focus on data analysis and team development. Proficient in delivering training and ensuring adherence to Standard Operating Procedures while maintaining high-quality support across multi-functional teams.

Highest-signal resume keywords

Operational ManagementData AnalysisProcess ImprovementTeam DevelopmentCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI AnalysisOperational ProcessesTraining DesignPerformance ManagementProblem-Solving

Soft Skills

CoachingCollaborationClarity in Communication

Tools & Technologies

Microsoft Office SuiteCRM SystemsWorkflow Management Systems

Industry Keywords

EducationHealthcareStandard Operating ProceduresMulti-Functional Teams

About the role

Key responsibilities & impact

Support program leadership in overseeing Specialist and Correspondence Specialist teams, including coaching, professional development, and performance management
Drive operational excellence by monitoring adherence to Standard Operating Procedures (SOPs) and departmental processes
Analyze KPIs to identify trends, gaps, and opportunities — then translate data into actionable recommendations
Collaborate cross-functionally to ensure learners, faculty, and vendors receive seamless, high-quality support
Serve as the escalation point for operational and workflow issues — providing timely guidance and resolution
Lead and support process improvement initiatives, including documentation, training design, and system enhancements
Develop and deliver training for new hires and existing team members
Communicate with clarity — keeping stakeholders informed on performance, escalations, and operational updates

Requirements

What you’ll need

Bachelor's degree from an accredited institution required
3–5 years of experience in operational or program management, preferably in education, healthcare, or a related field
Demonstrated experience supporting multi-functional teams and implementing operational processes
Strong analytical and problem-solving skills, with the ability to translate data into action
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM or workflow management systems

Benefits

Comp & perks

Health insurance
Paid time off
Professional development