Nightingale Education Group

Platform Engineer

• Identify problems across technology teams and design platform-level solutions
• Build and operate self-service infrastructure and CI/CD pipelines
• Drive site reliability design and reduce production toil
• Own multi-cloud infrastructure as code
• Integrate AI capabilities into internal developer tooling
• Lead system design and architecture decisions
• Collaborate with technology teams to understand pain points and measure impact

Engineer II – Platform

General

• Ensures Federal Student Aid and military funds are in accordance with federal, state, and institutional regulations and guidelines
• Reviews funding documents to ensure compliance is achieved prior to the administration and delivery of federal funding
• Reviews prospective and current learner documents to verify accuracy eligibility and completeness, necessary to draw Title IV and military funds
• Evaluates the accuracy of completed verification, professional judgment, C code reviews, Unusual Enrollment History (UEH), ISIR rejections, and resolves conflicting data
• Determines accuracy of packaging and disbursement
• Utilizes multiple databases and technology including Common Origination & Disbursement (COD), National Student Loan Data System (NSLDS), and Central Processing System (CPS) to ensure compliance with institutional and federal regulations
• Participates in the successful implementation of other functional projects as they arise

Specialist I, Government Funding Programs

Customer Support

• Guides learners in creating third-party vendor accounts, uploading documentation, and completing background checks and drug screenings.
• Provides guidance on navigating credentialing systems and interpreting College and EL requirements.
• Communicates with learners through phone calls, conference calls, texts, and emails to resolve credentialing issues promptly.
• Monitors learner progress for large cohorts, identifying compliance risks, and implementing corrective actions.
• Supports training and mentoring of Specialists I and II to build team capacity and process efficiency.
• Collaborates cross-functionally to resolve escalated credentialing issues and improve workflow processes.
• Maintains accurate documentation and records within credentialing systems to track learner progress, compliance status, and outcomes.

Compliance Specialist III, Credential Support

Security Analyst

• Support Nightingale College’s security operations and vulnerability management activities
• Monitor security events and coordinate investigations and remediation
• Perform vendor security assessments and manage third-party risks
• Maintain assessment documentation and support reporting processes
• Operate vulnerability management workflows and support access governance and security process improvement

Senior Analyst, Cyber Security

Operations

• Serve as the operational hub between vendors, distribution centers, and internal stakeholders to make sure Learner and faculty kits arrive accurately and on time
• Manage purchase requisitions, orders, and receiving across our ERP and e-commerce platforms
• Track and resolve vendor issues, backorders, and delivery changes before they become Learner-facing problems
• Own the coursekit inbox, making sure Learner questions get fast, accurate answers
• Partner cross-functionally as kit needs evolve alongside our course catalog
• Flag and escalate risks early so the team can stay ahead of them

Specialist III, Kit Operations

Manager

• Lead the design and continuous improvement of assessment frameworks, tools, and methodologies across programs.
• Oversee the development of assessment plans, blueprints, and supporting documentation in collaboration with the Curriculum function.
• Guide the creation and review of diverse assessment items and tasks, ensuring alignment with learning outcomes and rigor expectations.
• Ensure assessments are developed with accessibility, inclusivity, and fairness in mind.
• Develop and drive a strategic vision for assessment practices aligned with institutional priorities and competency-based education models.
• Provide leadership in the planning, prioritization, and execution of assessment initiatives across programs.
• Use assessment insights and data to inform decision-making at the program and institutional level.
• Establish standards and expectations for assessment quality, consistency, and rigor across the organization.
• Influence cross-functional stakeholders to ensure alignment between assessment, curriculum, and learner outcomes.
• Partner closely with the Director, Learning Content and Assessment development and other related functions on learning analytics and measurement-focused initiatives.
• Engage with faculty, program leaders, and other stakeholders to gather input and drive alignment on assessment design and outcomes.
• Communicate assessment strategies, insights, and recommendations clearly to academic and operational stakeholders.
• Establish and oversee metrics and evaluation methods to assess learner performance, program effectiveness, and institutional outcomes.
• Ensure the integrity and quality of assessment data, including oversight of analysis, interpretation, and reporting processes.
• Apply advanced evaluation methods to support continuous improvement, including analysis of assessment performance and outcomes.
• Identify and facilitate professional development opportunities focused on assessment design, item development, evaluation methods, and data literacy for faculty and internal teams.
• Promote best practices in assessment through training, resources, and ongoing support to ensure consistency and quality across programs.
• Contribute to institutional accreditation processes, including NWCCU, by ensuring assessment systems, data integrity, and reporting practices meet required standards and expectations.

Manager, Assessment Development

IT Support

• Responsible for the day-to-day management and continuous improvement of the organization's core technical infrastructure — including networks, servers, systems, and cloud/hosting environments
• Ensure the infrastructure is scalable, secure, and highly available, translating infrastructure strategy into operational execution
• Manage and maintain the organization's network, server, and systems infrastructure to ensure high availability and performance
• Lead infrastructure transformation and upgrade projects to enable the organization to scale
• Implement and maintain infrastructure policies, procedures, and standards, ensuring alignment with industry best practices and regulatory requirements
• Oversee systems and network architecture, capacity planning, and disaster recovery/business continuity readiness
• Partner cross-functionally to assess and address the organization's technology infrastructure needs
• Manage infrastructure projects from conception to implementation and evaluation
• Manage the infrastructure budget and ensure resources and assets are utilized within approved budget
• Monitor information security principles and practices as they relate to infrastructure systems
• Stay abreast of industry trends and emerging technologies to drive continuous improvement and innovation in infrastructure
• Identify, develop, and implement process/policy improvements within the infrastructure team
• Participate in hiring activities including candidate selection and interviews for infrastructure roles
• Support collaborators on the infrastructure team in training, development, performance, and competency alignment

IT Infrastructure Manager

Admissions Advisor

• plays a pivotal role in the effective recruitment and enrollment of new learners at Nightingale College
• Serving as the first point of contact for prospective learners, delivers exceptional customer service while guiding applicants through the admissions process
• Responsible for collecting and assisting with the completion of the required admissions documents to meet compliance and accreditation standards
• Initiate outbound phone calls and handle inbound calls in response to inquiries each day to set appointments and conduct interviews with prospective learners
• Contact prospective learners to confirm and conduct scheduled appointments, ensuring all necessary information is communicated, any questions are addressed, and adherence to all compliance and accreditation standards is maintained
• Provide a daily activity report (DAR) to the Supervisor
• Generate leads by requesting referrals and enter all new inquiry information in the appropriate system
• Follow the contact strategy and track all correspondence with prospective learners in the appropriate system
• Utilize the Discover, Commit, Start Application process with prospective learners
• Assist prospective learners, learner families, and other relevant parties in decision-making
• Invite qualified applicants to apply, ensuring they receive all necessary information and support throughout the application process
• Answer questions about the appropriate Nursing Program with accuracy
• Update and maintain learner records in the learner management system (LMS)
• Review all required documentation needed for new learner enrollment, resolving any conflicting information in electronic files to ensure accreditation and compliance standards are met
• Collaborate with other functions to provide the highest level of service for enrolling learners
• Review the eLearn assessment results to evaluate and determine the suitability of prospective learners for admission to the college
• Participate in weekly Admissions meetings including 1:1s, coaching meetings, trainings, and team meetings
• Participate in the successful implementation of other functional projects as they arise.

Advisor I, Admissions Enrollment

Business Analyst

• Lead requirements gathering for complex, multi-stakeholder initiatives through interviews, workshops, and process walk-throughs
• Own end-to-end translation of business needs into user stories, functional requirements, and acceptance criteria
• Drive scope definition, dependency mapping, and success metric development alongside operations leadership
• Independently analyze complex datasets to surface insights, risks, and strategic recommendations
• Lead design of enterprise-level dashboards, reports, and KPIs
• Own end-to-end workflow documentation for complex, cross-functional initiatives
• Lead future-state workflow design in partnership with Process Improvement
• Establish and maintain documentation standards and templates for the BA practice
• Lead cross-functional workshops, design sessions, and working groups
• Serve as primary liaison between business owners, PMO, Technology, Data, and Process Improvement teams
• Drive readiness criteria definition and validation across multiple concurrent initiatives
• Own UAT strategy, planning, test scripting, defect tracking, and validation for complex projects
• Lead development of implementation documentation, including SOP updates and user impact summaries
• Mentor BA I and BA II colleagues in requirements best practices and facilitation
• Develop and deliver executive-level requirements packets, decision briefs, and recommendations
• Drive stakeholder alignment and consensus on complex or contested requirements
• Provide thought leadership on BA best practices and continuous improvement of the BA function

Business Analyst III, Operational Excellence

• Serve as the functional and people leader for learner academic support labs
• Provide strategic direction, operational oversight, and faculty supervision
• Own the vision, performance, and continuous improvement of learner labs
• Supervise academic staff
• Manage resources
• Partner cross functionally to advance learner outcomes
• Lead design, launch, evaluation, and scaling of learner lab programs
• Provide direct supervision, coaching, and performance management for learner lab staff
• Support hiring, onboarding, training, and professional development of learner lab faculty
• Oversee scheduling and capacity planning
• Ensure efficient, compliant, and learner centered operations
• Present learner lab performance updates to senior leadership
• Collaborate with faculty, learner success teams, and other functions

Manager, Learner Labs

Processor

• Prepare and process Federal Student Aid and military funds for current learners
• Provide document review for accuracy, compliance, and completeness
• Track Institutional Student Information Records (ISIR) and assist in preparing disbursements
• Complete verification processes for eligibility
• Ensure compliance with federal regulations and requirements

Processor II, Government Funding Programs

• Ensure Federal Student Aid and military funds are in accordance with federal, state, and institutional regulations and guidelines
• Review funding documents to ensure compliance is achieved prior to the administration and delivery of federal funding
• Evaluate the accuracy of completed verification, professional judgment, C code reviews, Unusual Enrollment History (UEH), ISIR rejections, and resolve conflicting data
• Determine accuracy of packaging and disbursement
• Utilize multiple databases and technology including Common Origination & Disbursement (COD), National Student Loan Data System (NSLDS), and Central Processing System (CPS) to ensure compliance
• Identify and make recommendations on areas of improvement in processes or policies
• Participate in the successful implementation of other functional projects as they arise

Specialist II, Government Funding Programs

• Initiate outbound phone calls and handle inbound calls in response to inquiries each day to set appointments and conduct interviews with prospective learners.
• Contact prospective learners to confirm and conduct scheduled appointments, ensuring all necessary information is communicated, any questions are addressed, and adherence to all compliance and accreditation standards is maintained.
• Provide a daily activity report (DAR) to the Supervisor.
• Generate leads by requesting referrals and enter all new inquiry information in the appropriate system.
• Utilize the Discover, Commit, Start Application process with prospective learners.
• Assist prospective learners, learner families, and other relevant parties who may be involved in decision-making.
• Invite qualified applicants to apply, ensuring they receive all necessary information and support throughout the application process.
• Answer questions about the appropriate Nursing Program with accuracy.
• Update and maintain learner records in the learner management system (LMS).
• Review all required documentation needed for new learner enrollment, resolving any conflicting information in electronic files to ensure accreditation and compliance standards are met.
• Collaborate with other functions to provide the highest level of service for enrolling learners.
• Review the eLearn assessment results to evaluate and determine the suitability of prospective learners for admission to the college.
• Participate in weekly Admissions meetings including 1:1s, coaching meetings, trainings, and team meetings.
• Participate in the successful implementation of other functional projects as they arise.

Admissions Enrollment Advisor

Assistant

• Support and prepare assigned learners to achieve NCLEX success through meaningful interactions, consistent communication, and customized learning plans
• Monitor learner progress and maintain open communication throughout the coaching process, including grading and attendance tracking for assigned activities
• Develop, outline, and facilitate scheduled study sessions and 1:1 coaching appointments
• Complete initial and final evaluations for assigned learners and graduates, and make recommendations for transcript clearance
• Attend NCLEX faculty meetings, participate in committees, and contribute to shared decision-making and faculty activities as required
• Participate in the implementation of functional projects as they arise
• Maintain certification records as required by accreditation, facility, or state board of nursing standards

Assistant Professor I – NCLEX Success

Account Manager

• Support program leadership in overseeing Specialist and Correspondence Specialist teams, including coaching, professional development, and performance management
• Drive operational excellence by monitoring adherence to Standard Operating Procedures (SOPs) and departmental processes
• Analyze KPIs to identify trends, gaps, and opportunities — then translate data into actionable recommendations
• Collaborate cross-functionally to ensure learners, faculty, and vendors receive seamless, high-quality support
• Serve as the escalation point for operational and workflow issues — providing timely guidance and resolution
• Lead and support process improvement initiatives, including documentation, training design, and system enhancements
• Develop and deliver training for new hires and existing team members
• Communicate with clarity — keeping stakeholders informed on performance, escalations, and operational updates