NICE

Sales

• Support the Vice President of Sales by achieving or exceeding sales targets.
• Recruit, select, and train inside/outside sales talent.
• Sales Forecasting.
• Negotiate profitable contracts, terms, and conditions.
• Develop unified messaging with the lead generation team.
• Increase pipeline through demand generation and targeted campaigns.
• Manage/overcome prospect objections.
• Learn and maintain in-depth knowledge of NiCE’s product lines.
• Create new revenue opportunities with a focus on driving business to close in new and existing accounts.
• Train the sales team on managing complex sales cycles.
• Build collaborative corporate and field teams with strategies for sales execution.
• Assist with the sale and closure of national house accounts.
• Develop, coach, mentor sales team.
• Travel 50%.

Director, Sales

Sales Operations Manager

• Enable partners to design, build, and deliver AI Agents using the Cognigy platform
• Support partner onboarding and ongoing technical readiness through structured enablement and certification paths
• Deliver technical enablement sessions, workshops, and hands-on labs
• Assist partners with JavaScript development, debugging, and flow-based logic
• Collaborate with Sales Engineering, Product, and Professional Services to align on technical standards and best practices

Senior Sales Enablement Manager, AI

Manager

• Enabling partners to design, build, and deliver AI Agents using the Cognigy platform
• Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths
• Delivering technical enablement sessions, workshops, and hands-on labs
• Assisting partners with JavaScript development, debugging, and flow-based logic
• Supporting API usage and integrations as part of AI Agent implementations
• Helping partners work effectively with context variables and conversation logic in Cognigy
• Advising on webchat embedding and xApps using HTML, CSS, and JavaScript
• Supporting partners during demos, proofs of concept, and key partner-led opportunities
• Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices
• Translating product updates and new features into clear, partner-ready technical guidance

Senior Technical Enablement Manager

Bookkeeper

• Recording Financial Transactions: Enter daily financial transactions into accounting software or ledgers, ensuring all entries are accurate, complete, and supported by appropriate documentation.
• Accounts Payable: Track incoming invoices, verify their accuracy, code expenses, prepare payments, and maintain vendor records.
• Accounts Receivable: Prepare and send invoices to clients, monitor payments, follow up on overdue accounts, and process incoming receipts.
• Bank Reconciliation: Reconcile bank statements against internal records to identify and resolve discrepancies, ensuring the accuracy of cash balances.
• Payroll Processing: Assist with the preparation and processing of employee payroll, including calculating hours, commissions, overtime, deductions, and ensuring compliance with relevant laws.
• Expense Tracking: Monitor company expenditures, categorize transactions, and flag unusual items for management review.
• Financial Reporting: Assist in preparing periodic financial statements, budgets, and management reports to support business decisions.
• Tax Preparation Support: Gather and organize financial records for tax filing, and liaise with accountants or auditors during tax season or audits.
• Compliance: Ensure that all financial transactions comply with relevant laws, regulations, and company policies.
• Document Management: Maintain orderly financial filing systems—for receipts, invoices, contracts, and other critical documents.
• Communication: Directly liaise with management.
• Continuous Improvement: Identify opportunities to streamline accounting processes, implement best practices, and adopt new technologies or systems to enhance efficiency.

Pre-sales Engineer

• You will obsess over enabling our customers to create solutions working backwards from our customers’ business challenges.
• You will define technical solution strategies that fit their strategic objectives using NiCE’s Customer Service Automation portfolio focused on AI Driven Intelligent Virtual Agents, Knowledge Management, Analytics, Models, Intelligent Routing and Digital Engagement solutions.
• You will interface with sales, engineering, and product stakeholders to incubate and jointly build highly innovative and forward-thinking solutions.
• You should have a multi-faceted background to succeed in this position including an understanding of the CCaaS space emphasizing our analytic and digital self-service solutions powered by AI.
• This is a technical sales position and requires a solid technical background of omnichannel virtual agents, customer & agent self-service solutions, analytics, and web programming skills.
• As part of this role, you’ll be one of the Digital & Analytics domain experts at NiCE. Your job will be to become a trusted advisor to both business leaders and IT executives.
• Your primary function is to augment and enhance the customer self-service experience in voice and digital channels for new and existing NiCE customers.
• You will help support our Sales team by utilizing your deep product knowledge and technical expertise to demonstrate how companies can use and deploy our customer service automation solutions, realize business value, and deliver exceptional results.
• Effectively prepare and deliver demonstrations of NICE’s Customer Service Automation solutions across the CCaaS platform focusing on conversational AI, knowledge management, messaging channels and analytics.
• Evaluate, understand, and document prospect’s infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions.
• Lead and participate in discovery calls to identify areas of opportunity for NICE solutions.
• Partner closely with our Sales team engaging with prospects and customers and with our engineering, product, and design teams.
• Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem-solving skills to solve them.
• Tell compelling stories that are grounded in technology. These aren't just demos; we want you to paint a vision of what truly customer-centric service looks like!
• Respond to RFIs and RFPs. We have a very special way we do this... you'll see how we make this exciting and creative!
• Strong business acumen to quickly learn new business processes and understand how technology supports the business in achieving revenue and profit goals.

Product Pre-Sales Engineer – CCaaS, AI

Designer

• Empower and support customers and partners to build exceptional AI-driven conversational experiences
• Lead the design of virtual assistants and user journeys
• Support onboarding and solution delivery
• Serve as a subject matter expert in conversational design

Conversation Designer

Data Engineer

• Serve as the focal point for managing the delivery of CX interactions and corresponding metadata utilizing various data delivery methods.
• Serve as the focal point for the development of pre-defined data structures for automated analysis of large sets of CX interactions across all channels (audio, chat, email, social, etc.). This includes:
• Manipulation of CX interaction metadata into approved formats
• Manipulation of CX interactions into the NiCE Interaction Analytics platform
• Manipulation of CX transcripts
• Utilize evolving tools from Research that support the development of the data structures.
• Provide feedback to the Research and Product teams on how we continue to evolve tooling and data integration with CEA products.
• Work with client requirements to understand new requests and how we can or cannot meet them.
• Some team members may work directly with clients as a Subject Matter Expert to discuss data solutions, expectations and best practices.
• Educate field teams (Consulting and Customer Success) on data solutions, definitions, best practices, etc.
• Provide input on the use of developed data models for both Product and Field teams to optimize the use of developed data assets.
• Manage the utilization of the CX Proof of Concept (POC) VM servers.

AI Data Engineer

Affiliate Manager

• A NICE Partner Acceleration Executive (PAE) is responsible for implementing a cohesive business development strategy to drive profitable growth through Technology Service Distributors (TSDs).
• The candidate will drive sales opportunities, marketing campaigns, and complex strategic initiatives that further develop NICE partnerships.
• The TSD Partner Acceleration Executive will work closely with cross-functional leadership teams to execute corporate strategy for new growth.
• The PAE is also responsible for maintaining and progressing long-term relationships at all levels throughout each of the assigned TSDs.
• Partner Acceleration Executives will create business plans, execute marketing plans, develop Quality Business Reviews (QBRs) from concept to final deliverables, while working closely with cross-functional members to build and execute strategies to enable the achievements of the business goals.

Partner Acceleration Executive

Solutions Engineer

• Empower and support customers to build exceptional AI-driven conversational experiences
• Lead design of virtual assistants and user journeys
• Serve as a subject matter expert in conversational design
• Ensure project success and drive customer satisfaction

Delivery Solutions Architect – Conversational Designer

Delivery Solutions Architect, Conversational Designer

Project Manager

• Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations.
• Manage project plans, schedules, RAID logs, and all core project documentation.
• Provide clear and consistent communication with executive leadership.
• Drive ownership and accountability.
• Manage escalations with professionalism and urgency.
• Guide teams through the project lifecycle.
• Mentor project managers and help advance best‑practices across the PMO.
• Navigate shifting priorities and adjust project approaches meet evolving business and customer needs.

Lead Client Services Project Manager, CX

Program Manager

• Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices
• Full ownership & accountability of projects (Day 1)
• Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets
• Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor
• Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities
• Responsible for customer satisfaction and transaction survey results conducted for project management community
• Defining project goals and delivery plans, KPIs for project managers and objectives
• Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production
• Directly responsible for improving and maintaining long-term customer satisfaction goals
• Develop and maintain positive and productive long term working relationship with customer’s business and operations managers, as trusted advisor
• Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting
• Provide guidance to other PMs while working with the assigned major account
• Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program
• Serve as an escalation point for the customer

Director, Program Management

• Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
• Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts for CCaaS and Telecoms.
• Develop detailed project plans aligned with the SOW.
• Lead multiple projects concurrently.
• Track action items and enforce accountability across stakeholders.
• Identify and mitigate risks early.
• Report on Project Financials, including revenue forecasting and recognition.
• Lead post-project evaluations.
• Communicate clearly and regularly with all stakeholders.
• Foster a culture of collaboration and excellence.

Client Services Project Manager, CX

• Provide key subject matter expertise within financial crime and compliance.
• Engage with NICE Actimize’s prospects and clients to understand technical and functional requirements, from both current and aspirational perspectives
• Position solutions for specific prospect requirements, and articulate how value and business benefits can be achieved
• Explain features and benefits of the NICE Actimize solutions in comparison to competitive products
• Deliver product presentations to technical and management personnel, and bring Actimize’s differentiation to life through the medium of a demo
• Develop relationships with prospects and customers
• Communicate with sales and product management regarding customer needs
• Lead Proof of Concept engagements, working with the client, sales, and technical presales
• Completing RFI/RFPs; identifying client requirements and ensuring proactive communications with customers to ensure customer satisfaction
• Participate in trade shows, seminars and other industry events.

Senior Portfolio Solution Engineer, Actimize

• We are seeking a Product Pre-Sales Engineer to join our team to contribute to our presale function success.
• You will obsess over enabling our customers to create solutions working backwards from our customers’ business challenges.
• You will define technical solution strategies that fit their strategic objectives using NiCE’s Customer Service Automation portfolio focused on AI Driven Intelligent Virtual Agents, Knowledge Management, Analytics, Models, Intelligent Routing and Digital Engagement solutions.
• You will interface with sales, engineering, and product stakeholders to incubate and jointly build highly innovative and forward-thinking solutions.
• This is a technical sales position and requires a solid technical background of omnichannel virtual agents, customer & agent self-service solutions, analytics, and web programming skills.
• As part of this role, you’ll be one of the Digital & Analytics domain experts at NiCE. Your job will be to become a trusted advisor to both business leaders and IT executives.
• Your primary function is to augment and enhance the customer self-service experience in voice and digital channels for new and existing NiCE customers.
• You will help support our Sales team by utilizing your deep product knowledge and technical expertise to demonstrate how companies can use and deploy our customer service automation solutions, realize business value, and deliver exceptional results.