NICE

Director

• Deliver high-quality professional services org across multiple geographies
• Lead pilot projects that showcase AI, ensuring cost efficiency
• Oversee and inspire cross-functional teams across diverse geographies
• Elevate partner skills globally by co-delivering advanced technical workshops
• Champion a culture that innovates in Conversational AI solutions
• Lead/optimize/improve bookings and efficiency of Professional Services team
• Partner with Regional and Global leads on hiring decisions
• Represent the company and build strong relationships with customers
• Full P&L ownership for PS organization
• Driving the integration of AI technology into service delivery

Director, Professional Services

Account Executive

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure the proposed sales and solutions capitalize on NICE Actimize strengths and can be implemented successfully.
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.
• Develop and maintain high-level relations with ‘C ’levels
• Create and maintain a high-level presence and a network of relationships to facilitate sales. Initiate, support, develop, and monitor purchasing agreements between NICE Actimize and the customer.

Account Executive, Actimize

• Collaborating with Account Executives and Pre-Sales Consultants to strategize and execute team sales.
• Independently engaging in prospecting and relationship-building activities to build pipeline and drive business with both new and existing clients.
• Delivering compelling demonstrations and use cases to influence executive-level decision-makers, addressing objections and aligning value proposition with their business strategy.
• Partnering with the Analytics and AI LOBs in shaping the GTM approach, marketing materials, product roadmaps and industry artifacts.
• Domain expertise in Analytics and AI functions either as an experienced Salesperson or as a senior leader in these organizations.

Solution Sales Executive

Accounts Payable

• Respond to emails/AP inbox upkeep
• Process AP invoices to include reaching out to department heads/others as to specifics of the invoice for correct GJ account coding
• Review and approve AP invoices entered by counterpart
• Send Payment Confirmations to vendors
• Reconcile payments made in Bill to cash deducted from business checking account
• Update Inventory Purchase Order Tracking file used to report unit price and quantity discrepancies. Work with the purchasing team to ensure the Pos are corrected in the system (NetSuite)
• Update AP Payment request file for weekly meeting. (notes, last minute requests, off-cycle payment recon, etc)
• Research and reconcile vendor statements for accuracy
• Record bank transactions to record payments and credits
• Reconcile BILL and NetSuite AP aging
• Review P&L for department/no department and update invoice
• AP Accrual-Reversing
• AP Accrual-Non-Reversing
• Process 1099's
• Maintain vendor information/vendor onboarding
• Reconcile Concur Employee Expense Reimbursement platform, activity to credit card statement
• Reconcile credit cards
• Retrieve online invoices and upload into BILL
• Correct sync issues between BILL and NetSuite
• Maintain Project Codes list
• Reconcile AP Balance Sheet accounts: Accounts Payable, Accrued AP reversing and non-reversing, Credit cards

Accounts Payable Specialist

Payroll

• Assisting with the processing of weekly, two-weekly, four-weekly, and monthly payrolls
• Supporting the end-to-end payroll process, including data input and payroll checks
• Assisting with the preparation and submission of Real Time Information (RTI) to HMRC
• Supporting end-of-year payroll processes, including reconciliations and the issue of P60s
• Entering payroll journals into Xero under guidance from the Payroll Manager
• Maintaining accurate payroll records and employee data
• Assisting with pension submissions and payroll-related administration
• Responding to client telephone and email enquiries in a professional and timely manner
• Learning and using the firm’s payroll and pensions systems (full training provided)
• Following established payroll processes and procedures, and assisting with improvements where appropriate
• Supporting Benefit in Kind, P11D, and PSA processing as required

Payroll Assistant

• Acquiring new enterprise companies from all industries within the Nordic region
• Building and maintaining an effective pipeline by self-directed prospecting, as well as working with internal, Business Development Representative resources
• Developing, maintaining and reviewing territory plans that outline how you will meet business goals
• Running full sales cycles from account planning & targeted prospecting through discovery/qualification, contract negotiation & close
• Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, build ROI models and drive Digital Transformation conversations
• Coordinating responses to RFPs/RFIs
• Taking a collaborative approach to working closely with various team members including BDRs, Presales support, Marketing, Product, Finance and Leadership
• Representing Cognigy at trade fairs or events that are customary in the industry
• Preparing, presenting and conducting demos, presentations and customer meetings
• Using CRM effectively and consistently to track sales cycles/engagement

• Achieve annual AI-focused sales quotas by driving net‑new AI pipelines and personally negotiating enterprise-wide AI solution agreements.
• Own, coordinate, and lead the full AI sales cycle, from prospecting through close, ensuring all sales activities align to business goals.
• Ensure proposed AI solutions fully leverage NiCE CXone Mpower’s AI strengths, demonstrating clear value and technical feasibility for successful deployment.
• Identify and create new AI-driven opportunities by analyzing customers’ business challenges, technology gaps, and readiness for AI transformation.
• Build and maintain high-level relationships with C‑suite decision-makers to champion NiCE’s AI capabilities and accelerate enterprise adoption.
• Initiate, develop, and manage purchasing agreements for AI and automation solutions between NiCE CXone Mpower and customers.

Enterprise Account Executive

Designer

• Create dialog flows and scripts
• Define intents and user journeys
• Lead conversation design workshops
• Develop assistant personas
• Deliver partner enablement activities

Conversation Designer

Consultant

• Own customers’ business case to drive increased adoption and bottom-line ROI value
• Provide best practice guidance for optimizing business processes
• Design change strategies across people, process & technology
• Serve as a consulting program leader and own business cases
• Build long-term relationships with customers and provide assurance of value realization

Senior Business Consultant

Content Marketing Manager

• The primary purpose of this role is to be responsible for tour supplier rate loading and to assist with supplier invoicing, with a high degree of accuracy to deliver optimum service and products to our clients through the execution of clear systems and procedures.
• Maintain the tour system database to ensure all supplier rates are accurately loaded/amended to ensure accounting accuracy.
• Engaging and negotiating with our suppliers to ensure that we have received the most favourable rates for our clients.
• Respond to Ad-hoc requests for information on special requests, incentives, or other tactical campaigns.
• Assist the Quoting/Product and Operations staff with maintenance of the tour system.
• Assist with the quotation of planned/prepared itineraries.
• Supplier negotiation to maintain best possible rates for the company
• All tour quotes are accurate and are completed in a timely manner according to internal process and supplier deadlines.
• Work alongside the Group Accountant to ensure all accounting functions necessary for the day to day Accounts payable operations of the company are completed.
• Manage the entering of invoices into the tour management system and Xero ensuring purchase orders (vouchers) are matched in value and by supplier.

Tour Content Administrator – AP Tasks

Sales Operations Manager

• Support GTM sales strategies, including territory management, target account planning and headcount growth
• Oversee the forecast submission process, ensuring reps and managers provide accurate projections while managing and streamlining the entire forecasting workflow
• Support in quote creations and deal structuring to ensure quotes are timely sent to customers and deal structures support long-term company growth goals
• Ensuring pipeline hygiene and data accuracy for all pipeline metrics
• Managing deal closing activities including, but not limited to, ​sales order and PO reconciliation, correct commercial and financial data input in CPQ and CRM, and ensure accurate data flow to master revenue reports and Finance

Financial Planning and Analysis

• Prepare and maintain financial models to support budgeting, forecasting, and long-range planning
• Analyze financial performance, variances, and trends, providing clear insights and recommendations
• Support cash flow forecasting, including tracking purchases and updating assumptions regularly
• Partner with accounting to ensure alignment between actuals and forecasts
• Review financial data with a strong attention to detail, leveraging prior auditing and accounting experience
• Assist with month-end and quarterly financial reviews
• Manage multiple priorities in a fast-paced environment, meeting deadlines with accuracy
• Contribute to the development of processes, tools, and reporting to support a growing finance team
• Over time, help support and mentor junior team members as the team expands

Mid-Level FP&A Analyst

• **Duties and Responsibilities:**
• - ·Work alongside the Group Accountant to ensure all accounting functions necessary for the day to day Accounts payable operations of the company are completed
• - Manage the entering of invoices into the tour management system and Xero ensuring purchase orders (vouchers) are matched in value and by supplier.
• - Assist with the processing of invoices received electronically through HubDoc and into Xero.
• - Enter maintenance invoices into our fleet maintenance system up to date
• - Query and investigate any variances between vouchers and invoices including requesting credits from suppliers.
• - Maintain accurate creditors information including addresses/bank account numbers etc
• - General communication with creditors and internal operation staff.

Financial Administrator

• Enabling partners to design, build, and deliver AI Agents using the Cognigy platform
• Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths
• Delivering technical enablement sessions, workshops, and hands-on labs
• Assisting partners with JavaScript development, debugging, and flow-based logic
• Supporting API usage and integrations as part of AI Agent implementations
• Helping partners work effectively with context variables and conversation logic in Cognigy
• Advising on webchat embedding and xApps using HTML, CSS, and JavaScript
• Supporting partners during demos, proofs of concept, and key partner-led opportunities
• Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices
• Translating product updates and new features into clear, partner-ready technical guidance

Sales Enablement Manager

Engineer

• Determines technical feasibility by evaluating requirements and analysis as well as proposed solutions
• Prepares and installs solutions by determining and designing system specifications, standards and programming
• Enhances existing solutions to match client requirements by configuring and customizing software using Actimize software, SQL and other technologies
• Tests and approves software solutions, configurations and customizations
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process
• Collaborates and adds value through participation in peer code reviews, providing comments and suggestions
• Provides reliable solutions to a variety of problems using sound problem solving techniques
• Performs technical root cause analysis and outlines corrective action for given problems
• Serve as a mentor to less experienced software engineers
• Estimate level of effort, evaluate new options of similar technology, offer suggestions to improve processes, and provide comments on some design aspects
• Apply a sense of urgency, commitment and focus on the right priorities in developing technical solutions in a timely fashion
• Review product and/or application information including manuals and brochures for technical accuracy
• Documents and demonstrates solutions by developing documentation, diagrams, clear code and comments