NICE

Account Executive

• Identify new sales opportunities and building market share in their regions.
• Increase revenue streams within Enterprise and Commercial contact centers.
• Achieve annual sales quota and personally negotiate Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully.
• Establish new strategic relationships while maintaining existing ones and analyzing customers’ business situations to identify constraints and new opportunities due to technological advances.
• Develop and maintain high-level relations with ‘C’ level executives.
• Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.

Commercial Account Executive

Artificial Intelligence

• Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers.
• Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities.
• Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural rigor, and system stability.
• Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures.
• Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare with post-deployment optimization.
• Solve complex challenges with strong architectural judgment, creative troubleshooting, and a focus on performance.
• Collaborate across teams to influence product direction and ensure technical deliverables align with customer requirements.
• Enable customers and partners through technical training, configuration workshops, and guidance that builds long-term self-sufficiency.
• Create high-impact documentation that clarifies technical concepts and supports the quick resolution of system issues.
• Showcase solution value by rapidly assembling functional technical demos that help customers make informed decisions.
• Design intuitive AI applications that prioritize user-centric interactions and seamless experiences.
• Define user intents, journeys, and decision paths to map out logical and efficient customer interactions.
• Create detailed dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency.
• Lead conversational design workshops to uncover user needs and align stakeholders on the vision for the experience.
• Develop AI assistant personas and multimodal interaction patterns to humanize the interface.
• Advise clients on conversational strategies, providing expert guidance on UX best practices and usability standards.
• Partner with project managers on solution design and delivery.
• Manage lifecycle development, change control, and risk mitigation.
• Deliver enablement for partners and customers.
• Mentor colleagues on AI configuration and conversational design.
• Produce reusable documentation, templates, and guidelines.

Senior AI Conversation Designer

• Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE self-service and AI solutions.
• Consult with clients to understand their current business and technical processes, self-service needs, and AI implementation requirements.
• Provide best practice recommendations to design and implement self-service and AI software solutions, ensuring customers fully optimize their business processes and maximize potential.
• Collaborate with product development teams to provide feedback and suggest improvements based on client experiences.
• Own and manage senior stakeholder relationships, ensuring active participation and sponsorship throughout the engagement.
• Build long-term relationships with customers, becoming a trusted advisor.
• Organize and guide application and data consultants through program leadership, acting as the consulting engagement quarterback.
• Manage consulting programs with continuous alignment with the entire product implementation program.
• Establish and monitor progress toward business success criteria for each product and business unit.
• Map business cases into action items and solution designs.
• Align launch strategies with use cases and value priorities.
• Secure buy-in from different stakeholders (internal and external).
• Provide input into technical project plans, ensuring business requirements and best practices are fully captured.
• Develop and deliver presentations to demonstrate the value and capabilities of our software solutions.
• Analyze client data to identify opportunities for process improvement, increased software adoption, and AI-driven insights.

Senior Business Consultant, AI

• Acquiring new enterprise companies from all industries across Western Europe, with a primary focus on France
• Building and maintaining an effective pipeline by self-directed prospecting, as well as working with internal, Business Development Representative resources
• Developing, maintaining and reviewing territory plans that outline how you will meet business goals
• Running full sales cycles from account planning & targeted prospecting through discovery/qualification, contract negotiation & close
• Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, build ROI models and drive Digital Transformation conversations
• Coordinating responses to RFPs/RFIs
• Taking a collaborative approach to working closely with various team members including BDRs, Presales support, Marketing, Product, Finance and Leadership
• Representing Cognigy at trade fairs or events that are customary in the industry
• Preparing, presenting and conducting demos, presentations and customer meetings
• Using CRM effectively and consistently to track sales cycles/engagement

Senior Account Executive – Western Europe, France

DevOps Engineer

• Design, implement, and operate scalable, secure, and highly available AWS cloud infrastructure leveraging services such as EC2, EKS, ECS, RDS, S3, VPC, Lambda, and IAM.
• Drive the reliability and performance of containerized applications by managing Amazon EKS and ECS environments, including cluster operations, networking, scaling, and troubleshooting.
• Ensure the stability, security, and efficiency of production Linux environments through system administration, performance tuning, storage management, networking, and incident resolution.
• Maintain and optimize relational databases (PostgreSQL, MySQL, Aurora) and NoSQL platforms (DynamoDB, Redis), ensuring high availability, performance, and disaster recovery readiness.
• Strengthen the organization's cloud security posture through effective management of IAM, network security controls, secrets management, and compliance best practices.
• Enhance platform observability and operational excellence by implementing and improving monitoring, logging, alerting, and performance analytics using CloudWatch, Prometheus, and Grafana.
• Take ownership of production incidents by participating in on-call rotations, leading troubleshooting efforts, performing root cause analysis, and driving continuous improvement initiatives.
• Partner closely with software engineering, DevOps, and platform teams to improve deployment processes, application reliability, and operational efficiency.
• Identify and implement cloud cost optimization opportunities through resource right-sizing, capacity planning, automation, and governance best practices.

Senior Cloud Operations Engineer

• Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments.
• Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates.
• Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale.
• Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations.
• Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks.
• Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes.
• Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing.
• Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization.
• Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates.
• Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions.

Lead DevOps Engineer – Late Shift, 2 PM - 10 PM

Lead Cloud Operations Engineer

DevOps Engineer – Late Shift, 2 PM - 10 PM

Solutions Engineer

• Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteria
• Translate complex data sets into solution-oriented designs that address customer needs and business goals
• Collaborate with cross-functional teams including Professional Services, Sales Engineering, and Account Executives to scope and deliver tailored solutions
• Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts
• Serve as the solution expert during the CXone pre-sales and implementation cycles

Senior Solutions Architect

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully.
• Establishing new strategic relationships while maintaining existing relationships and analyzing customers’ business situations to identify constraints and new opportunities due to technological advances.
• Develop and maintain high-level relations with ‘C’ levels.
• Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.

Sales Engineer

• Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio
• Deliver customized, high-impact demos and presentations that paint a vision of what exceptional customer experience looks like
• Craft creative, differentiated responses to RFIs and RFPs that go beyond checkbox compliance
• Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity
• Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms
• Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI

Field Engineer

• Provide support to customers during standard business hours through phone, chat, email, and screen sharing, with occasional extended hours as required for critical customer concerns.
• Build and maintain strong customer relationships while serving as a trusted technical resource.
• Own customer satisfaction by addressing overall concerns, change requests, work orders, and service-related issues.
• Perform effective triage and troubleshooting for reported customer issues and provide timely resolutions.
• Partner with internal teams—including Technical Support, Professional Services, Product Management, Engineering, and other cross-functional organizations—to ensure technical challenges and customer requests are progressing toward resolution within established SLA targets.
• Develop and maintain in-depth knowledge of NiCE products and the technologies utilized by assigned customer accounts.
• Build expertise in telecommunications, contact center technologies, and related industry solutions.
• Gain a strong understanding of each customer's contact center environment and business objectives, demonstrating how NiCE solutions support their operational goals.
• Monitor product and service usage, understand realized customer benefits and achievements, identify opportunities for improvement, and help define next steps that drive continued customer success.

Senior Customer Service Engineer

Consultant

• Develop deep expertise in NiCE Quality and Analytics applications to support implementation, optimization, and ongoing client success.
• Lead clients from initial deployment to full adoption by demonstrating value, ensuring confidence in data integrity, and sharing relevant case studies and success stories.
• Advise clients on best practices in Quality Management, Analytics, and Customer Experience optimization.
• Actively explore and pilot new AI features, models, and automation tools within the NiCE ecosystem to help clients accelerate value realization and reduce cost-to-serve.
• Guide clients through the transition from manual processes to AI-driven analytics, ensuring model accuracy, data integrity, and strategic alignment with business objectives.
• Work closely with Product, Services, and Customer Success teams to align roadmap, feedback, and value delivery strategies.
• Empower clients through training, data literacy, and enablement sessions to sustain long-term success with NiCE solutions.

Lead Business Consultant, Applications

Engineer

• Provide Senior-level technical configuration and, in some cases, programming as required.
• Provide process, data and object modeling in a variety of application and database environments.
• Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications.
• Provide technical architecture leadership, analysis, design, development, and enhancement.
• Maintain Senior-level expertise and currency in industry leading contact center technologies.
• Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects.
• Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.
• Present a professional image in conduct, attitude and attire.
• Assist with the development of client information management standards and evaluation of technology trends.
• Contribute to business area assessment, user needs analysis and business systems design.
• Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.

Senior Professional Services Engineer

Implementation Specialist

• Provide Staff-level technical configuration and, in some cases, programming as required
• Provide process, data and object modeling in a variety of application and database environments
• Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications
• Provide technical architecture leadership, analysis, design, development, and enhancement
• Maintain Staff-level expertise and currency in industry leading contact center technologies
• Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects
• Develop costing proposals for projects, perform risk analysis, and manage change control
• Provide business analysis, business area assessment, user needs analysis and business systems design for major projects
• Conduct comprehensive cost/benefit analysis and prepare business cases for projects
• Present a professional image in conduct, attitude and attire
• Assist with the development of client information management standards and evaluation of technology trends
• Contribute to business area assessment, user needs analysis and business systems design
• Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects
• Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team

Commercial Account Executive

Senior AI Conversation Designer

Senior Business Consultant, AI

Senior Account Executive – Western Europe, France

Senior Cloud Operations Engineer

Lead DevOps Engineer – Late Shift, 2 PM - 10 PM

Lead Cloud Operations Engineer

DevOps Engineer – Late Shift, 2 PM - 10 PM

Senior Solutions Architect

Commercial Account Executive

Sales Engineer

Senior Customer Service Engineer

Lead Business Consultant, Applications

Senior Professional Services Engineer

Implementation Engineer