Lead Cloud Operations Engineer

NICE

Lead Cloud Operations Engineer at NICE managing AWS cloud infrastructure and containerized workloads. Collaborating with teams to design and optimize cloud environments for operational excellence and security.

Posted 6/29/2026full-time🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies

AWSCloudDockerDynamoDBEC2GrafanaJenkinsKubernetesLinuxMongoDBMySQLNode.jsNoSQLPostgresPrometheusPuppetPythonRedisTerraform

About the role

Key responsibilities & impact

Design, implement, and operate scalable, secure, and highly available AWS cloud infrastructure leveraging services such as EC2, EKS, ECS, RDS, S3, VPC, Lambda, and IAM.
Drive the reliability and performance of containerized applications by managing Amazon EKS and ECS environments, including cluster operations, networking, scaling, and troubleshooting.
Ensure the stability, security, and efficiency of production Linux environments through system administration, performance tuning, storage management, networking, and incident resolution.
Maintain and optimize relational databases (PostgreSQL, MySQL, Aurora) and NoSQL platforms (DynamoDB, Redis), ensuring high availability, performance, and disaster recovery readiness.
Strengthen the organization's cloud security posture through effective management of IAM, network security controls, secrets management, and compliance best practices.
Enhance platform observability and operational excellence by implementing and improving monitoring, logging, alerting, and performance analytics using CloudWatch, Prometheus, and Grafana.
Take ownership of production incidents by participating in on-call rotations, leading troubleshooting efforts, performing root cause analysis, and driving continuous improvement initiatives.
Partner closely with software engineering, DevOps, and platform teams to improve deployment processes, application reliability, and operational efficiency.
Identify and implement cloud cost optimization opportunities through resource right-sizing, capacity planning, automation, and governance best practices.

Requirements

What you’ll need

4–5 years in a cloud operation, infrastructure engineering, or SRE role with a strong hands-on technical focus
Deep hands-on experience with core AWS services: EC2, EKS, ECS, RDS/Aurora, S3, VPC, IAM, Lambda, CloudWatch, Route 53, and ALB/NLB
Proven ability to design and troubleshoot complex AWS networking topologies (VPCs, subnets, transit gateways, security groups)
Solid understanding of AWS IAM — roles, policies, permission boundaries, and cross-account access
Hands-on production experience managing workloads on Amazon EKS and ECS — cluster lifecycle, node group management, networking (CNI, service mesh basics), and autoscaling
Strong Docker fundamentals: image builds, registries (ECR), multi-stage builds, and container security
Strong Linux administration skills: Bash/Python scripting, process and memory management, filesystem and storage operations, kernel parameters, and network diagnostics
Experience managing and hardening Linux servers in production environments (RHEL, Ubuntu, or Amazon Linux)
Proficient in Terraform — module design, state management, remote backends, and workspace strategies
Hands-on experience with Puppet for configuration management, node classification, and enforcing system state at scale
Hands-on experience with relational databases: PostgreSQL, MySQL, or AWS RDS/Aurora — schema management, query optimisation, replication, backups, and failover
Familiarity with NoSQL databases: DynamoDB, Redis, or MongoDB — data modelling, performance tuning, and operational monitoring
Familiarity with CI/CD pipelines (GitHub Actions, Jenkins, or AWS CodePipeline)
Experience with observability tooling: CloudWatch, Datadog, Prometheus, or Grafana
Education Level: Bachelor’s in computer science/IT preferred (or any engineering field considered) or equivalent.
Certifications: AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar certifications.
Ability to work effectively with distributed team
Must be detail oriented, task driven, and have excellent communication skills. Customer service focus is key.
Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems.

Benefits

Comp & perks

Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AWS EC2AWS EKSAWS ECSAWS RDS/AuroraAWS S3AWS VPCAWS IAMDockerTerraformLinux Administration

Soft Skills

Detail OrientedTask DrivenExcellent Communication SkillsCustomer Service FocusCollaborative Teamwork

Certifications

AWS Certified DevOps EngineerCertified Kubernetes Administrator (CKA)