Lead Business Consultant, Applications

NICE

Quality & Analytics Application Consultant at NiCE serving as product expert and guiding clients towards continuous improvement. Driving adoption and uncovering insights from customer interaction data while collaborating cross-functionally.

Posted 6/15/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Develop deep expertise in NiCE Quality and Analytics applications to support implementation, optimization, and ongoing client success.
Lead clients from initial deployment to full adoption by demonstrating value, ensuring confidence in data integrity, and sharing relevant case studies and success stories.
Advise clients on best practices in Quality Management, Analytics, and Customer Experience optimization.
Actively explore and pilot new AI features, models, and automation tools within the NiCE ecosystem to help clients accelerate value realization and reduce cost-to-serve.
Guide clients through the transition from manual processes to AI-driven analytics, ensuring model accuracy, data integrity, and strategic alignment with business objectives.
Work closely with Product, Services, and Customer Success teams to align roadmap, feedback, and value delivery strategies.
Empower clients through training, data literacy, and enablement sessions to sustain long-term success with NiCE solutions.

Requirements

What you’ll need

5+ years of experience in consulting, customer success or analytics and quality management
Experience in contact center operations and performance drivers
Strong analytical, communication, presentation and storytelling skills with the ability to translate complex data into actionable insights
Proven track record managing analytic and quality initiatives from concept to execution, balancing multiple projects and priorities independently
Skilled in facilitating consultative solution sessions, discovery workshops, and solution design with stakeholders ranging from end users to executives
Familiarity with speech or text analytics and quality management platforms; experience with NICE IA (formerly Nexidia IA), Quality Central, or CXOne preferred
A strong interest in the evolving AI landscape, with practical experience or a keen desire to learn how AI-driven automation and predictive analytics can optimize contact center performance (e.g., reducing AHT, improving first-contact resolution).
Self-driven collaborator with a strong sense of ownership and urgency
Demonstrated curiosity to adopt and test emerging technologies and a proactive mindset toward leveraging AI tools to uncover hidden operational efficiencies for clients.
Working knowledge of databases and SQL is an asset.
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

Benefits

Comp & perks

Join a collaborative, high-impact team dedicated to helping clients transform customer data into meaningful business value.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analyticsquality managementAI-driven analyticspredictive analyticsdatabasesSQLspeech analyticstext analyticsconsultative solution designproject management

Soft Skills

analytical skillscommunication skillspresentation skillsstorytelling skillscollaborationownershipurgencycuriosityproactive mindsettraining