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NICE

Senior Cloud Operations Engineer

NICE

Senior Cloud Operations Engineer at NICE with expertise in AWS cloud infrastructure management. Responsible for designing, implementing, and optimizing complex cloud environments.

Posted 6/29/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies
AWSCloudDockerDynamoDBEC2GrafanaJenkinsLinuxMongoDBMySQLNode.jsNoSQLPostgresPrometheusPuppetPythonRedisTerraform

About the role

Key responsibilities & impact
  • Design, implement, and operate scalable, secure, and highly available AWS cloud infrastructure leveraging services such as EC2, EKS, ECS, RDS, S3, VPC, Lambda, and IAM.
  • Drive the reliability and performance of containerized applications by managing Amazon EKS and ECS environments, including cluster operations, networking, scaling, and troubleshooting.
  • Ensure the stability, security, and efficiency of production Linux environments through system administration, performance tuning, storage management, networking, and incident resolution.
  • Maintain and optimize relational databases (PostgreSQL, MySQL, Aurora) and NoSQL platforms (DynamoDB, Redis), ensuring high availability, performance, and disaster recovery readiness.
  • Strengthen the organization's cloud security posture through effective management of IAM, network security controls, secrets management, and compliance best practices.
  • Enhance platform observability and operational excellence by implementing and improving monitoring, logging, alerting, and performance analytics using CloudWatch, Prometheus, and Grafana.
  • Take ownership of production incidents by participating in on-call rotations, leading troubleshooting efforts, performing root cause analysis, and driving continuous improvement initiatives.
  • Partner closely with software engineering, DevOps, and platform teams to improve deployment processes, application reliability, and operational efficiency.
  • Identify and implement cloud cost optimization opportunities through resource right-sizing, capacity planning, automation, and governance best practices.

Requirements

What you’ll need
  • 4–5 years in a cloud operation, infrastructure engineering, or SRE role with a strong hands-on technical focus
  • Deep hands-on experience with core AWS services: EC2, EKS, ECS, RDS/Aurora, S3, VPC, IAM, Lambda, CloudWatch, Route 53, and ALB/NLB
  • Proven ability to design and troubleshoot complex AWS networking topologies (VPCs, subnets, transit gateways, security groups)
  • Solid understanding of AWS IAM — roles, policies, permission boundaries, and cross-account access
  • Hands-on production experience managing workloads on Amazon EKS and ECS — cluster lifecycle, node group management, networking (CNI, service mesh basics), and autoscaling
  • Strong Docker fundamentals: image builds, registries (ECR), multi-stage builds, and container security
  • Strong Linux administration skills: Bash/Python scripting, process and memory management, filesystem and storage operations, kernel parameters, and network diagnostics
  • Experience managing and hardening Linux servers in production environments (RHEL, Ubuntu, or Amazon Linux)
  • Proficient in Terraform — module design, state management, remote backends, and workspace strategies
  • Hands-on experience with Puppet for configuration management, node classification, and enforcing system state at scale
  • Hands-on experience with relational databases: PostgreSQL, MySQL, or AWS RDS/Aurora — schema management, query optimisation, replication, backups, and failover
  • Familiarity with NoSQL databases: DynamoDB, Redis, or MongoDB — data modelling, performance tuning, and operational monitoring
  • Familiarity with CI/CD pipelines (GitHub Actions, Jenkins, or AWS CodePipeline)
  • Experience with observability tooling: CloudWatch, Datadog, Prometheus, or Grafana.

Benefits

Comp & perks
  • Flexible working arrangements
  • Professional development opportunities

ATS Keywords

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Hard Skills & Tools
AWS EC2AWS EKSAWS ECSAWS RDS/AuroraAWS S3AWS VPCAWS IAMDockerTerraformLinux Administration
Soft Skills
Problem SolvingCollaborationIncident Management