Sales Engineer

NICE

Sales Engineer closely collaborating with Sales on discovery calls and demos at NIce. Delivering AI-driven solutions across Customer Service Automation portfolio to elevate customer experiences.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

CloudJavaScript

About the role

Key responsibilities & impact

Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio
Deliver customized, high-impact demos and presentations that paint a vision of what exceptional customer experience looks like
Craft creative, differentiated responses to RFIs and RFPs that go beyond checkbox compliance
Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity
Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms
Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI

Requirements

What you’ll need

7+ years in a solutions engineering, pre-sales, or sales architecture role
7+ years of consulting or customer engagement experience
5+ years of contact center experience, with deep familiarity of the CCaaS landscape
Proven track record delivering best-in-class solutions with strong work examples
Strong JavaScript programming and scripting skills
Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms
Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions
Experience with enterprise SaaS architecture, APIs, and integrations
Working knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer tools
Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions
Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes
Analytically minded with excellent problem-solving, presentation, and storytelling skills
Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them
Skilled at managing multiple priorities and deliverables across concurrent client engagements
Bachelor's degree in a related technology field; MBA preferred
Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms

Benefits

Comp & perks

Join an ever-growing, market disrupting, global company
Continuous learning and growth opportunities
Potential for internal career opportunities across roles, disciplines, domains, and locations

ATS Keywords

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Hard Skills & Tools

JavaScriptscriptingconversational AIchatbotsvirtual agentslow-code automationenterprise SaaS architectureAPIsHTMLCSS

Soft Skills

problem-solvingpresentationstorytellingcreative thinkingbusiness acumenanalytical skillstime managementprioritizationcommunicationcollaboration

Certifications

Bachelor's degreeMBA