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About the role
Key responsibilities & impact- Provide Staff-level technical configuration and, in some cases, programming as required
- Provide process, data and object modeling in a variety of application and database environments
- Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications
- Provide technical architecture leadership, analysis, design, development, and enhancement
- Maintain Staff-level expertise and currency in industry leading contact center technologies
- Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects
- Develop costing proposals for projects, perform risk analysis, and manage change control
- Provide business analysis, business area assessment, user needs analysis and business systems design for major projects
- Conduct comprehensive cost/benefit analysis and prepare business cases for projects
- Present a professional image in conduct, attitude and attire
- Assist with the development of client information management standards and evaluation of technology trends
- Contribute to business area assessment, user needs analysis and business systems design
- Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects
- Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team
Requirements
What you’ll need- BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required
- MBA preferred
- 4+ years of professional experience beyond education requirements above
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport
- Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations
- Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker
- Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases
- Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
Benefits
Comp & perks- Professional Services
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical configurationprogrammingdata modelingobject modelingdatabase designdatabase developmenttechnical architecturebusiness analysiscost/benefit analysisproject management
Soft Skills
analyticalinquisitiveservice-orientedteam-orientedfriendly demeanorpublic speakingcommunicationleadershippresentation skillsrapport building
Certifications
BS/BA in technical fieldMBA