NextGen Healthcare

QA Engineer

• Support the Quality Assurance (QA) program across multiple locations.
• Execute QA processes, analyze performance data, identify trends, and contribute to continuous improvement efforts.
• Coordinate and execute Quality Assurance activities such as sampling, reporting, document archival, and process tracking.
• Assist in developing action plans for performance improvement initiatives.
• Conduct quality assurance reviews and analyze results to identify performance gaps.
• Communicate program updates and changes in standard operating procedures to relevant stakeholders.
• Monitor program performance against service-level agreements and performance standards.
• Regular communication with the Global Partners QA teams.

Senior Specialist I, RCM Quality Assurance

Program Manager

• Plan, execute, and finalize a development program according to strict deadlines and within budget
• Work collaboratively with project teams to determine critical milestones and deliverables on programs
• Liaison with project managers to build relationships vital to the success of the project
• Direct, develop and manage Program/Project Development from beginning to end
• Develop and manage budget for projects and accountability for delivering against established business goals/objectives
• Conduct project assessments and generate recommendations report

DevOps Engineer

• The Senior Cloud Operations Reliability Engineer is responsible for driving operational excellence and strengthening the reliability posture of cloud-based services and supported platforms.
• This role owns critical reliability initiatives, establishes observability and service health practices, and leads incident response coordination to improve service availability, resiliency, and recovery.
• Own service reliability and operational health—establish and maintain SLOs/SLIs, design monitoring and alerting strategies, and drive improvements that enhance service availability and performance across cloud platforms.
• Lead incident response coordination and post-incident processes, including troubleshooting complex production issues, conducting root cause analysis, and driving remediation activities with accountability for timeline and resolution quality.
• Design and implement reliability-focused automation, operational tooling, and runbooks to reduce manual toil, improve response consistency, and strengthen production readiness and resilience; apply Infrastructure as Code practices where appropriate to support recovery, reliability, and operational consistency.
• Build observability solutions through comprehensive monitoring, logging, and alerting strategies; establish event correlation and escalation procedures to ensure rapid problem detection and response.
• Conduct performance and capacity analysis, evaluate utilization trends, identify bottlenecks; provide recommendations for reliability-focused scaling, performance improvement, capacity planning, and operational readiness of cloud-based services.
• Partner with development and engineering teams to evaluate deployment readiness, support deployment reliability improvements, and implement operational best practices that strengthen service reliability, rollback readiness, and production supportability.
• Contribute to disaster recovery and business continuity planning, conduct operational readiness exercises, and ensure recovery procedures and documentation reflect current production state and evolving business requirements.
• Mentor team members and establish reliability standards and practices within Cloud Operations and supported service areas; create and maintain operational documentation, standard operating procedures, and knowledge base materials.
• Support operational adherence to cloud governance, compliance, and security initiatives; including access control, tagging, logging, and audit readiness, and reliability-related documentation.
• Perform other duties that support the overall objective of the position.

Senior Cloud Operations Reliability Engineer – SRE

Vice President

• Ensure enterprise clients achieve measurable financial, operational, and clinical outcomes
• Maximize adoption, executive engagement, retention, and long-term growth
• Oversee Client Value Realization, Client Enablement, and Strategic Account Ownership functions
• Serve as a trusted advisor to executive client stakeholders
• Collaborate across various teams to ensure sustained client value
• Develop and execute enterprise-wide client value realization strategy
• Establish frameworks for measuring customer outcomes
• Create value realization methodologies applicable across product lines
• Develop executive dashboards and reporting mechanisms
• Lead governance processes monitoring customer value achievement
• Define success metrics aligned with customer objectives
• Monitor achievement of operational, financial, and user adoption outcomes
• Equip clients with knowledge, tools, and best practices
• Build scalable enablement assets for client readiness
• Serve as an executive sponsor for high-value clients
• Guide value realization programs supporting retention and expansion
• Partner with strategic account teams to strengthen client relationships
• Develop case studies and customer success stories demonstrating outcomes
• Build benchmark data differentiating the company in the marketplace

VP, Client Value Realization – Enablement

Client Partner

• Lead delivery execution across assigned clients and complex initiatives
• Develop, manage, and adjust delivery plans, timelines, milestones, dependencies, resource needs, and execution priorities
• Serve as a subject matter expert for client-facing execution activities
• Coordinate cross-functional teams to align resources and resolve dependencies
• Track and report delivery performance, including metrics and outcomes

Client Delivery Manager – II

Sales Development Rep

• Report to the Manager, Sales Development.
• Help the organization meet pipeline coverage, revenue, and key account penetration goals by out-selling competitors.
• Work closely with Sales, Solutions, and Marketing teams.
• Effectively qualify inbound leads, build relationships, and communicate effectively across functions.
• Hunt for outbound leads to fuel the new business pipeline.
• Make outbound calls to connect with decision-makers and the buying committee at target accounts.
• Conduct discovery to explore prospects' operations and pain points.
• Research prospects and follow proven sales cadence in SalesLoft.

Sales Development Representative

Consultant

• Assisting clients in meeting their organizational goals and objectives
• Working both independently and as part of a multidisciplinary team
• Render consulting services at client sites, corporate offices, and remotely
• Provide consultative advice, recommendations, and solutions to clients reflective of best practice processes and workflows
• Perform and document Discovery for new implementations
• Build, configure, maintain and edit best practice workflows
• Document identified gaps in product functionality using standardized processes
• Document all client interactions using standardized processes
• Travel up to 75%

Consultant I, Professional Services

Business Operations

• The Senior Business Operations Specialist I serves as a senior contributor in the design, analysis, and improvement of business operations.
• This role uses operational data, performance measures, and cross-functional partnership to identify trends, assess risks, develop strategic recommendations, and support business decision-making.
• Lead analysis of business and operational performance data to identify trends, gaps, risks, and opportunities for improvement.
• Lead KPI development and performance measures for assigned business areas and track results against goals and expectations.
• Develop executive-ready reporting, summaries, and strategic recommendations for leadership review.
• Support predictive analysis, scenario review, and planning efforts to inform business decisions and resource considerations.
• Lead operational initiatives from analysis through recommendation and implementation support.
• Partner with leadership and cross-functional stakeholders to identify priorities, evaluate options, and support decision-making.

Senior Specialist I, Business Operations

General

• Develop, deploy and maintain HL7-based integration solutions
• Support complex integration projects focusing on data exchange and interoperability
• Configure and deploy HL7 v2 interfaces
• Perform HL7 message parsing, validation, and transformation with supervision
• Conduct troubleshooting and debugging of interface issues
• Assist in design and architecture of integration solutions
• Engage clients to understand requirements and provide technical support
• Support interface testing efforts, including unit testing
• Document integration workflows and support ticket resolution
• Contribute to knowledge sharing and support peer development

Integration Specialist I

Director

• Manage healthcare software solutions
• Define and execute product strategy, focusing on innovation, customer and user-centric solutions
• Lead a team of product managers and collaborate with cross-functional teams
• Guide the entire product lifecycle from ideation to sunset
• Identify new opportunities, emerging technologies, and competitive threats with market research
• Communicate product strategy, milestones, and performance metrics effectively

Director, Specialty Markets

Procurement

• The Director, Procurement is responsible for leading the company’s procurement function with a focus on optimizing vendor spend, driving strategic sourcing, strengthening vendor governance, and elevating contract negotiation capabilities across the organization.
• Own and lead complex contract negotiations across key spend categories, including software/SaaS, hardware, professional services, and other enterprise vendor agreements.
• Build, lead, and develop a cohesive, high-performing procurement team that is equipped to drive financial and operational value for the organization.
• Develop and execute a multi-year procurement strategy in partnership with Finance leadership that aligns spend management priorities with company growth objectives.

Director, Procurement

Manager

• Drive root cause analysis, permanent problem elimination, and long-term service improvements
• Collaborate with Incident and Change Management teams
• Lead investigations for the identification, documentation, and prioritization of problems
• Own and manage in-depth technical investigations using structured methodologies
• Drive the implementation of technical solutions that address the root causes of problems
• Serve as a designated expert within the Expert Hub responsible for troubleshooting and resolving incoming cases
• Develop or recommend automation scripts and tools to prevent issue recurrence

ITSM Problem Manager

• The Program Manager leads complex cross-functional programs in support of assigned Client Services teams, including Client Success, by translating business priorities into structured initiatives, scalable playbooks, governance mechanisms, communications, adoption activities, and measurable outcomes.
• This role partners with business leaders and cross-functional stakeholders across assigned teams to improve execution consistency, operational visibility, process quality, and adoption of operating practices across the Client Services organization.
• Lead complex workstreams from planning through execution, rollout, and measurement.
• Track status, risks, blockers, dependencies, and decision points across multiple stakeholders and initiatives.
• Prepare leadership updates, program summaries, and decision-support materials.
• Recommend process improvements to increase consistency, efficiency, and execution quality.
• Manage the intake, review, editing, quality assurance, versioning, and maintenance of playbooks, templates, and operating guidance.
• Ensure published materials remain current, accessible, and useful to the teams they support.
• Gather context, assess operational impact, and prepare recommendations for review and prioritization.
• Identify recurring themes, pain points, and opportunities to improve workflows, tools, and operating practices.
• Monitor adoption trends and recommend actions to improve consistency and business impact.
• Coordinate with partners across Sales, Product, Support, Revenue Operations, Enablement, Operations, and related functions as needed.
• Use data, feedback, and stakeholder input to evaluate the effectiveness of programs, playbooks, and operating practices.
• Recommend improvements that strengthen readiness, execution quality, and operational efficiency.

Program Manager – Client Services

Product Marketing

• Lead the strategy, development, and execution of product marketing initiatives across healthcare software solutions
• Define and implement comprehensive go-to-market strategies for new products and features
• Conduct ongoing market research to understand industry trends, competitive landscape, and customer needs
• Develop clear, differentiated product positioning and messaging
• Collaborate with sales leadership to create tools, presentations, and training materials
• Leverage data to identify key customer segments and their unique needs
• Represent the company at industry conferences and through publications to build brand credibility
• Build, mentor, and lead a high-performing product marketing team
• Establish KPIs to measure the success of product marketing initiatives

Vice President, Product Marketing

Financial Planning and Analysis

• Shape financial strategy through advanced planning support and complex analysis
• Develop and maintain complex financial models for strategic initiatives
• Monitor actual results against budget and forecast, providing insights into financial drivers
• Serve as a trusted finance advisor to business leaders and provide strategic recommendations