FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
ITSM Problem Manager
NextGen HealthcareITSM Problem Manager driving service improvements and root cause analysis at NextGen Healthcare. Collaborating with teams across the organization to resolve persistent service issues.
Tech Stack
Tools & technologiesCloudJavaPostgresPythonSQL
About the role
Key responsibilities & impact- Drive root cause analysis, permanent problem elimination, and long-term service improvements
- Collaborate with Incident and Change Management teams
- Lead investigations for the identification, documentation, and prioritization of problems
- Own and manage in-depth technical investigations using structured methodologies
- Drive the implementation of technical solutions that address the root causes of problems
- Serve as a designated expert within the Expert Hub responsible for troubleshooting and resolving incoming cases
- Develop or recommend automation scripts and tools to prevent issue recurrence
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field
- 5+ years of experience in IT operations, software engineering, systems architecture, or infrastructure engineering
- 2+ years in a dedicated Problem Management or post-incident review role
- Strong background in application and/or infrastructure architecture, with experience across cloud, on-prem, and hybrid environments
- ITIL v4 certification(s) and/or TOGAF certification are a plus
- Proficiency in at least one scripting or development language (e.g., Python, PowerShell, Java, SQL) and knowledge of enterprise databases (SQL Server, PostgreSQL, etc.)
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
root cause analysisproblem eliminationtechnical investigationsautomation scriptsscripting languagesPythonPowerShellJavaSQLenterprise databases
Soft Skills
collaborationleadershiptroubleshootingdocumentationprioritizationcommunicationproblem-solvinganalytical thinkingservice improvementinvestigation
Certifications
Bachelor's degreeITIL v4TOGAF