NextGen Healthcare

Operations

• Support the adoption of lean methodologies to drive efficiency and innovation across NextGen’s Engineering organization
• Contribute to data analysis, process mapping, and solution implementation to eliminate waste
• Partner with product, engineering, implementation, and executive teams to identify and execute improvement opportunities
• Facilitate kaizen events, value stream mapping sessions, and process improvement workshops across diverse teams
• Build relationships at all organizational levels
• Serve as a lean thinking evangelist, teaching and mentoring teams in lean principles and practices
• Analyze current workflows and processes to identify waste, inefficiencies, and opportunities for breakthrough improvements
• Design and implement lean solutions that accelerate product development cycles and improve quality
• Transform operational improvements into new product capabilities that enhance user experience
• Create standardized work processes that scale across our growing organization
• Support Black Belt leadership in enterprise-wide transformation initiatives
• Develop metrics and dashboards to track improvement impact on both operational efficiency and product outcomes
• Document and share best practices to ensure sustainable change
• Use data-driven approaches to validate improvements and demonstrate ROI

Process Improvement Engineer I, Lean Six Sigma Yellow Belt

• Design, build, and automate scalable cloud platforms and infrastructure
• Optimize cloud services and deployment pipelines
• Develop and maintain internal tools and platform services for CI/CD workflows
• Serve as a subject matter expert on CloudOps, DevOps, and infrastructure-as-code practices
• Implement automated monitoring, alerting, and self-healing capabilities
• Document processes and deliver knowledge-sharing sessions

Senior Engineer, Cloud Platform – Operations

Solutions Engineer

• Develop and implement applications, data pipelines, and AI/ML components through hands-on software engineering and system integration
• Develop, test, and deploy backend, frontend, AI/ML, and data components
• Analyze system requirements and design software solutions for data pipelines and AI/ML integrations
• Write, debug, and maintain code for AI model orchestration and intelligent workflow designs
• Implement and document API strategies and integration patterns
• Troubleshoot software issues, optimize application performance, and ensure security and compliance in all solutions
• Collaborate with DevOps and engineering teams to deploy and maintain cloud-based infrastructure and services
• Perform software documentation, code reviews, and testing activities

AI Solutions Architect

Machine Learning Engineer

• Support AI/ML initiatives by streamlining deployment, monitoring, and scaling of ML models
• Implement and maintain CI/CD pipelines for deploying models to production
• Ensure seamless integration of models into existing software systems
• Design and manage scalable infrastructure for ML models
• Automate data preprocessing, model training, and deployment workflows
• Monitor performance of deployed models and resolve issues
• Optimize model inference latency, scalability, and resource utilization
• Collaborate with data scientists, software engineers, and product teams
• Ensure infrastructure reliability and security with DevOps and cloud engineering teams
• Maintain version control for datasets, models, and code
• Implement best practices for data and model governance
• Stay updated with MLOps tools and trends

Machine Learning Operations Engineer

Full-stack Engineer

• Designing, building, and optimizing scalable, secure cloud platforms
• Driving high-impact initiatives across infrastructure and software engineering teams
• Managing large, cross-functional projects and contributing to departmental goals
• Engineering and automating the provisioning, deployment, and configuration of cloud-native infrastructure and applications
• Collaborating across IS and product teams for secure cloud environments
• Supporting incident response and operational readiness for critical production services
• Documenting processes and delivering knowledge-sharing sessions for internal teams

Staff Engineer, Cloud Platforms – Operations

Backend Engineer

• Lead the development of scalable backend systems and API services for advanced AI agents
• Operationalize AI/ML and Generative AI models
• Build high-performance RESTful and event-driven APIs using Python
• Develop advanced integration layers for AI agents
• Optimize real-time orchestration frameworks for multiple agentic workflows
• Ensure HIPAA-compliant handling of healthcare data
• Collaborate with cross-functional teams to align backend services with AI roadmaps

Senior Python Developer

• Designing, building, and optimizing scalable, secure cloud platforms
• Driving high-impact initiatives across infrastructure and software engineering teams
• Championing automation, reliability, and operational excellence
• Managing large, cross-functional projects
• Contributing to the definition and execution of long-range departmental goals

Staff Engineer, Cloud Platforms and Operations

Software Engineer

• Oversee a portfolio of healthcare interoperability products.
• Manage the full software development lifecycle for a large API solution and four stand-alone products.
• Drive continual improvement of the developer experience for shared services projects within NextGen.

Director, Software Development

• Provide strategic technical leadership, mentoring, and hands-on guidance to teams across the organization.
• Architect resilient, scalable cloud platforms and influence enterprise-wide technical direction.
• Define siloed technical strategies, solve highly complex problems, and ensure alignment between engineering efforts and business outcomes.
• Act as a subject matter expert in CloudOps, infrastructure-as-code, observability, container orchestration, and CI/CD pipeline design.
• Guide and mentor engineers at all levels, fostering technical excellence and continuous learning across the team.
• Collaborate with leadership on long-term planning, including platform modernization, cloud optimization, and organizational capability building.

Senior Staff Engineer, Cloud Platforms – Operations

Consultant

• Deliver end-user support, particularly to high-revenue clients.
• Manage multiple priorities across various escalation channels including customer calls and emails.
• Respond promptly to customer product inquiries via inbound calls or written internet-based email.
• Assist in-depth troubleshooting, create custom solutions, and document software defects.
• Provide instruction to customers and manage support cases appropriately to meet service level agreements.

Product Support Consultant III

• Responsible for executing the technical support strategy and tactics that will improve the customer experience.
• Drive the business forward in creating stronger relationships with VIP customers and increasing customer satisfaction.
• Managing and directing of Technical Support team and Field Services team while leading the development of the vision and strategy for VIP customers.
• Ensuring targeted service and performance standards are achieved or exceeded.
• Execute tactical plans and initiatives that exceed customer expectations, resulting in increased customer satisfaction.
• Establish and manage communication channels within and among departments.
• Manage technical projects specific to VIP customers and Managed Services team.
• Work with Managed Services team members, decision makers, and stakeholders to define technical requirements and systems goals, and to identify and resolve technical issues.
• Analyze business processes and collaborate with multiple teams to identify opportunities to streamline processes.

Director, Info Ops

Product Marketing

• Spearhead demand generation initiatives to accelerate pipeline growth and elevate market visibility for healthcare technology solutions
• Translate product value into compelling market engagement through targeted campaigns, strategic messaging, and content that resonates with healthcare decision-makers and influencers
• Develop persona-based messaging and content aligned to buyer personas and journey stages
• Collaborate cross-functionally with product, sales, partner, and clinical SME teams
• Drive multi-channel demand generation campaigns (email, webinars, social, paid, ABM) to generate qualified leads and pipeline
• Lead campaign content development including value props, briefs, emails, landing pages, ads, and nurture programs
• Optimize campaign performance through data-driven insights and continuous testing
• Partner with sales enablement to deliver follow-up tools that improve lead conversion and accelerate deal velocity
• Support event marketing with booth themes, messaging, and engagement assets
• Differentiate offerings through campaign messaging and competitive positioning
• Perform other duties that support the overall objective of the position

Product Marketing Manager

Program Manager

• Plan, execute, and finalize development programs according to strict deadlines and within budget
• Work collaboratively with project teams to determine critical milestones and deliverables on programs and communicate all aspects of the program effectively
• Work closely with project sponsor, cross-functional teams and assigned project managers to develop scope, deliverables, required resources, work plan, budget and timing of initiatives
• Liaison with project managers to build relationships vital to the success of the project
• Direct, develop and manage Program/Project Development from beginning to end with full scale project plans and associated communication documents
• Develop and manage budget for projects and accountability for delivering against established business goals/objectives
• Plan, manage, track, and schedule project timelines and milestones using appropriate tools
• Conduct project assessments and generate recommendations report containing estimation of resources needed and negotiation needed with other department managers personnel assets needed
• Provide progress reports, proposals, requirements documentation and presentations
• Contribute in the process for improvement activities and assist in driving and supporting to fruition
• Perform other duties that support the overall objective of the position

Financial Planning and Analysis

• Own key elements of the annual planning process and prepare/coordinate the annual plan with business partners
• Lead monthly/quarterly forecast activities and bookings modeling
• Plan and analyze commission expense, headcount tracking, and spend efficiency
• Provide strategic, operational, and financial support to Sales, Marketing and Finance leadership
• Partner closely with Sales, Marketing, Revenue Operations, and Executive leadership to integrate budgeting, forecasting, analytics, and reporting
• Steward financial planning systems and assist implementation of new business intelligence tool
• Analyze financial results and prepare monthly expense forecasts for supported departments
• Create and analyze monthly, quarterly, and annual reports ensuring accurate financial recording
• Perform financial forecasting and reconciliation of internal accounts
• Review and approve purchase requests for accuracy and consistency with procurement and accounting guidelines
• Develop integrated revenue/expense analyses, projections, reports, and presentations
• Maintain organizational headcount updates and resource allocation monthly
• Perform Treasury-related analytics, financial modeling, scenario analysis, and ad hoc analyses
• Assist in preparation of presentation packages for the board of directors
• Perform other duties supporting the overall objectives of the position

Senior Analyst I, Financial, Commercial Growth

User Researcher

• Devising and executing User Experience research studies
• Plan and conduct user research using both qualitative and quantitative methods
• Translate insights into clear, actionable findings for design and product teams
• Collaborate with designers, product managers, and developers to ensure user needs are at the center of our decisions
• Create research plans, screeners, scripts, and reports
• Present findings to stakeholders in a clear, compelling way that connects user insights to business goals
• Help standardize and scale research operations within the team
• Support Figma-based design work during quieter research cycles

User Experience Researcher

Project Manager

The Project Manager I, Implementations is responsible for the coordination and completion of implementation projects.
Oversees all aspects of projects, sets deadlines, assigns responsibilities, and monitors and summarizes progress of project.
Responsible for coordinating the delivery of professional services to customers.
Manages the delivery of multiple project initiatives designed to enhance the services and level of support provided to the client.
Responsibilities include the overall planning, organizing, directing, controlling and delivery of all projects prioritized in alignment with the client's expectations and business needs.
Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs.
Directs the activities of consultants, analysts, specialists and sub-contractors and is responsible for ensuring appropriate resources are allocated and maintained to facilitate the successful completion of multiple projects.
Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of projects.
Establishes work plan and multi-disciplinary staffing for each phase of project, and arranges for recruitment or assignment of project personnel.
Provides project status reporting and updates to upper management.
Confers with project staff to outline work plan and to assign duties, responsibilities, and scope of authority.
Prepares project reports for management, client, or others.
Confers with project personnel to provide technical advice and to resolve problems.
Perform other duties that support the overall objective of the position.
This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer.
Believe in Better® We reimagine ambulatory healthcare and design award-winning solutions to practices to achieve better outcomes and build healthier communities.

Project Manager I, Implementations

Digital Marketing

• Develop, execute, and optimize multi-touch digital marketing demand generation campaigns for the B2B buyer journey
• Create, implement, and optimize multi-channel digital campaigns, including SEO, PPC, and social media advertising
• Track and evaluate KPIs such as conversion rates, cost per lead, and engagement to optimize marketing spend
• Collaborate with Web Developers on website and page layout optimization
• Support A/B testing, landing page improvements, and chatbot enhancements to drive lead conversions
• Partner with sales and product teams to align marketing efforts with business goals
• Manage and segment client and prospect database and leverage data insights to improve engagement and lead quality
• Perform other duties supporting overall objectives of the position

Support Engineer

• Provide technical and application support for NextGen Healthcare products and services
• Support client workstations, servers, hosted/virtual environments, and storage solutions
• Perform root cause analysis and develop checklists for common problem resolution
• Consult with clients via telephone and remote access to deliver technical expertise
• Diagnose, evaluate, research and resolve software and infrastructure-related issues
• Create/enhance detailed descriptions of client-reported issues and document troubleshooting in support software
• Review and coach on cases handled/transferred by other Technical Support Analysts
• Author, edit and review knowledge articles for technical accuracy
• Manage client-initiated or internal escalations and coordinate with Tier 3 or leadership
• Expand product and third-party solution knowledge through training
• Participate in after-hours/on-call support as part of rotating schedule
• Assist junior analysts with policies, procedures, standards and checklists
• Perform other duties supporting position objectives

Technical Support Specialist II

Content Marketing Manager

Director, Experience Design and Content

• The Director of FP&A will be a key leader within the Finance organization, responsible for building and leading a high-performing team, driving forecasting accuracy, enhancing financial models, and partnering with business intelligence on system requirements and business leaders on providing strategic insights.
• Leadership & Team Development: Lead, mentor, and grow a team of FP&A professionals. Foster a culture of accountability, continuous improvement, and business partnership.
• Financial Planning & Forecasting: Enhance and maintain the company long-range plan along with driving the annual operating plan process and project management. Partner with business units to align financial targets with company strategy. Ensure forecasts and budgets are accurate, timely, and actionable.
• Business Performance & Decision Support: Provide monthly and quarterly business performance reporting to executive leadership and Board of Directors. Ownership of billings forecasting model and cash flow forecasting. Lender reporting and strong understanding of credit agreements. Support M&A evaluation, integration planning, and capital allocation decisions. Drive scenario modeling and sensitivity analysis to support strategic initiatives.