Program Manager – Client Services

NextGen Healthcare

Program Manager leading complex cross-functional programs supporting Client Services initiatives. Collaborating with stakeholders to improve operational processes and execution consistency for NextGen Healthcare.

Posted 6/17/2026full-timeRemote • 🇮🇳 IndiaSeniorLeadWebsite

About the role

Key responsibilities & impact

The Program Manager leads complex cross-functional programs in support of assigned Client Services teams, including Client Success, by translating business priorities into structured initiatives, scalable playbooks, governance mechanisms, communications, adoption activities, and measurable outcomes.
This role partners with business leaders and cross-functional stakeholders across assigned teams to improve execution consistency, operational visibility, process quality, and adoption of operating practices across the Client Services organization.
Lead complex workstreams from planning through execution, rollout, and measurement.
Track status, risks, blockers, dependencies, and decision points across multiple stakeholders and initiatives.
Prepare leadership updates, program summaries, and decision-support materials.
Recommend process improvements to increase consistency, efficiency, and execution quality.
Manage the intake, review, editing, quality assurance, versioning, and maintenance of playbooks, templates, and operating guidance.
Ensure published materials remain current, accessible, and useful to the teams they support.
Gather context, assess operational impact, and prepare recommendations for review and prioritization.
Identify recurring themes, pain points, and opportunities to improve workflows, tools, and operating practices.
Monitor adoption trends and recommend actions to improve consistency and business impact.
Coordinate with partners across Sales, Product, Support, Revenue Operations, Enablement, Operations, and related functions as needed.
Use data, feedback, and stakeholder input to evaluate the effectiveness of programs, playbooks, and operating practices.
Recommend improvements that strengthen readiness, execution quality, and operational efficiency.

Requirements

What you’ll need

Bachelor’s degree in Business, Operations, Communications, Organizational Development, or a related field, or equivalent practical experience.
10+ years of progressive experience in program management, business operations, customer success operations, enablement operations, transformation, process improvement, or a related post-sales SaaS function.
Experience leading complex cross-functional programs, operating model initiatives, or process improvement efforts.
Experience translating business priorities into structured plans, governance mechanisms, communications, and measurable outcomes.
Experience developing or managing playbooks, process documentation, operating guidance, or enablement materials.
Experience influencing stakeholders and driving alignment across multiple functions, priorities, timelines, and dependencies.
Experience using data, feedback, and operational insights to support recommendations, prioritization, adoption, and continuous improvement.
Experience working in or supporting Customer Success, Customer Operations, Professional Services, Support, Revenue Operations, Enablement, or related client-facing operational environments.

Benefits

Comp & perks

Professional development
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementbusiness operationsprocess improvementdata analysisgovernance mechanismsplaybook developmentoperating guidancestakeholder managementproject planningexecution measurement

Soft Skills

communicationinfluencingalignmentorganizational developmentleadershipcollaborationproblem-solvingadaptabilitycritical thinkingrecommendation preparation

Certifications

Bachelor’s degree