Newfire Global Partners

Financial Planning and Analysis

• Own and manage the company’s annual operating plan (AOP) and rolling forecast processes, partnering with department leaders to build bottoms-up financial models that reflect business realities.
• Lead the preparation and delivery of board reporting packages and investor updates, translating financial data into compelling, executive-ready narratives.
• Build and maintain sophisticated financial models to support M&A due diligence, scenario planning, and strategic investment decisions.
• Develop and monitor key SaaS and operational metrics (ARR, NRR, CAC, LTV, Rule of 40, burn rate, etc.), providing leadership with timely and actionable insight.
• Serve as a trusted financial advisor to the CEO and executive team, supporting strategic planning, resource allocation, and business case development.
• Drive product operating excellence by conducting ROI/return analysis for product decisions and performing value stream assessments to inform roadmap prioritization.
• Establish and maintain budgeting infrastructure, including variance analysis frameworks and departmental accountability reporting.
• Collaborate closely with the Accounting team to ensure alignment between FP&A outputs and GAAP financials.
• Identify and implement improvements to financial processes, reporting tools, and data infrastructure to support scale.
• Drive ad hoc financial analyses and special projects as requested by executive leadership.

Director, FP&A

Executive Assistant

• Manage complex calendars for the CEO and C-suite — coordinating across time zones, priorities, and stakeholders with precision and proactive judgment about how executive time is best used
• Own end-to-end travel logistics for executives, including domestic and international itineraries, ground transportation, accommodations, and contingency planning when things change
• Serve as the primary point of contact for internal and external parties seeking time with or information from the executive team — triaging, prioritizing, and responding on behalf of leaders as appropriate
• Coordinate and support board meetings, investor updates, all-hands sessions, and executive offsites — managing logistics, materials, and follow-through from start to finish
• Track and manage executive action items, follow-ups, and commitments, ensuring nothing falls through the cracks in a high-velocity environment
• Process expense reports on behalf of executives, maintaining accurate records and ensuring timely approvals
• Support special projects and strategic initiatives as directed by the Senior Director of Business Operations, stepping in wherever organizational capacity is needed
• Handle highly confidential information — personnel matters, board communications, investor materials, financial data — with complete discretion at all times
• Help shape and maintain a professional, high-functioning executive office environment that reflects Care Lumen’s culture and values

Project Manager

• Lead the planning and implementation of projects
• Function as a strategic advisor to clients, managing expectations
• Work with project leads to ensure the right talent is assigned to tasks
• Identify potential "scope creep" early and manage the change request process
• Manage project health through diligent tracking of burn rates and profitability
• Ensure that the final delivery meets both technical specifications and client’s business objectives

Product Manager

• Define and evolve product roadmaps, requirements, and success metrics grounded in user insights, healthcare domain understanding, and data
• Lead discovery and delivery efforts that translate validated user needs into meaningful clinical, operational, and customer outcomes
• Drive the integration of AI/ML capabilities to automate clinical documentation extraction, summarization, and decision support
• Collaborate with data science and engineering teams to develop and refine AI models that assist with medical necessity determinations
• Design intelligent workflows that surface relevant clinical information and reduce manual chart review time
• Evaluate emerging AI technologies and vendors to inform build-vs-buy decisions
• Own product direction and the end-to-end lifecycle for a major product line or module from discovery through delivery and outcome measurement
• Drive cross-functional alignment by clarifying goals, framing trade-offs, and grounding decisions in data across engineering, design, and partner teams
• Measure and optimize product performance by defining KPIs, monitoring results, and iterating based on insights and feedback
• Partner closely with Customer Support, Implementation teams, and Clinical SMEs to support adoption, usability, and customer outcomes
• Identify and advance opportunities for improvement and innovation informed by customer needs, market trends, and evolving healthcare models
• Model strong product practices and elevate execution quality through influence, feedback, and shared standards.

Senior AI & Utilization Management Product Manager

Technical Program Manager

• Own the end-to-end planning and execution of complex, multi-team programs defining scope, milestones, dependencies, and success criteria in alignment with business priorities
• Drive cross-functional coordination across product, engineering, operations, and customer success teams, ensuring alignment, accountability, and forward momentum
• Identify, track, and proactively mitigate program risks and blockers escalating decisively when needed and never letting issues fester in silence
• Build and maintain program artifacts including timelines, status reports, RAID logs, and decision records that give stakeholders clear, real-time visibility
• Facilitate effective meetings from kick-offs and planning to executive readouts ensuring the right people are in the room and decisions actually get made
• Partner with product and technical leads to develop realistic delivery plans, surface capacity constraints, and assess the downstream impact of scope or priority changes
• Establish and improve program management frameworks, tools, and practices that raise the operational bar across Business Operations
• Support change management efforts, ensuring that program changes are communicated clearly and adoption is tracked
• Contribute to the continuous improvement of how Care Lumen plans, executes, and measures work at a program level

Senior Technical Program Manager

Artificial Intelligence

• Define and execute a multi-year AI roadmap aligned to product evolution and regulatory constraints (CMS, Medicaid, HIPAA, NCQA).
• Architect scalable ML and generative AI systems embedded in software products.
• Evaluate and select appropriate model strategies (predictive models, RAG pipelines, fine-tuned LLMs, reasoning models, agentic workflows).
• Recruit and develop a small (4 to start), experienced team of ML engineers and applied AI specialists.
• Establish experimentation standards, prompt engineering practices, evaluation benchmarks, and model lifecycle processes.
• Create a culture of pragmatic, production-focused AI engineering.
• Deliver end-to-end ML/AI solutions, including: risk prediction models, intelligent document summarization, RAG-based or knowledge-graph-based systems, fine-tuned LLM applications, agentic automation workflows.
• Ensure solutions are measurable, reliable, and embedded into production workflows.
• Establish robust MLOps pipelines (training, validation, deployment, monitoring).
• Implement model observability, drift detection, and performance monitoring.
• Partner with Security and Compliance to define responsible AI standards (fairness, bias evaluation, explainability, audit trails).
• Design PHI-safe AI environments and secure data pipelines.
• Partner with Product and Clinical leaders to identify high-value AI use cases.
• Translate complex AI concepts into executive-ready business cases.
• Guide organizational AI literacy and responsible adoption.

Director, AI & ML

• Own end-to-end program management for Care Lumen's AI initiatives spanning AI feature integration into existing products and the development of standalone AI-powered solutions from discovery and planning through deployment and post-launch iteration
• Drive cross-functional alignment across product management, ML engineering, data science, software engineering, clinical operations, legal/compliance, business partners, and customer success teams, ensuring everyone is working toward the same outcomes with clear accountability
• Develop and maintain AI program plans that account for the unique delivery dynamics of AI development including data acquisition and readiness, model training and evaluation cycles, A/B testing, and staged rollout strategies
• Identify and actively manage risks specific to AI programs: data quality issues, model performance gaps, regulatory and compliance considerations (including HIPAA, AI governance, and clinical validation requirements), and integration complexity
• Establish and maintain AI program governance: decision logs, project plans, risk registers, change management documentation, and stakeholder reporting that keeps leadership informed and compliant
• Partner with product and ML/data engineering teams to assess data infrastructure readiness for AI workloads surfacing gaps early and driving resolution before they become delivery blockers
• Coordinate responsible AI practices across programs, ensuring that bias evaluation, explainability, and clinical/ethical review are built into delivery processes not bolted on at the end
• Build out AI program management frameworks, playbooks, and best practices that can scale as Care Lumen's AI portfolio grows
• Act as a strategic thought partner to product and engineering leadership on prioritization, sequencing, and resourcing of AI initiatives across the org

Senior AI Technical Program Manager

User Researcher

• Design and lead multi-phase, mixed-methods research programs — from early generative discovery through evaluative testing — calibrated to what each project and client actually needs to learn
• Select and defend method choices: know when a survey is the right answer and when it's a crutch, when you need fieldwork and when a remote interview will do
• Synthesize across studies to identify patterns that aren't visible at the individual-study level — connecting dots across users, workflows, and time
• Identify the questions the team hasn't thought to ask yet, and make the case for why they matter
• Lead journey mapping, service blueprinting, mental modeling, and other systems-level research artifacts that help product and engineering teams see the full picture
• Integrate qualitative findings with quantitative and behavioral data — knowing how to combine the two to tell a more complete story
• Build and maintain a living research repository that makes past insights findable, reusable, and genuinely used
• Apply AI-powered tools to accelerate synthesis, recruitment, and documentation — thoughtfully and with appropriate skepticism
• Serve as the primary user advocate in product planning, roadmap conversations, and design critiques — not as a gatekeeper, but as someone who helps the team hold complexity
• Partner with designers to translate research findings into design direction, and with PMs to translate them into prioritization rationale
• Present findings to client leadership in ways that shift perspective — not just reports, but stories that change how decisions get made
• Coach designers and junior researchers on research methods, synthesis techniques, and how to have productive conversations with users
• Develop frameworks, templates, and norms that improve how the whole team conducts and communicates research
• Champion a culture of curiosity and evidence across client organizations — helping PMs and engineers become more research-literate, not just research-dependent

Staff UX Researcher

Product Designer

• Provide hands-on management, coaching, and mentorship to 2 UX researchers and 5 senior designers
• Conduct design and research critique, ensuring high-quality outputs across all projects
• Review and approve research & design plans
• Lead performance development and team growth
• Foster a collaborative, supportive team culture where everyone feels set up for success
• Build and maintain strong relationships with Product directors and Engineering directors
• Work directly with the VP of Product on roadmap planning and UX prioritization
• Collaborate with the VP of User Experience on overall UX strategy and practice evolution
• Represent UX in cross-functional planning and decision-making
• Participate in quarterly business reviews with client leadership
• Adapt and maintain systems that give leadership and clients real-time visibility into team activity, project assignments, and deliverables
• Manage project tracking system to provide real-time visibility into team workload and progress
• Ensure consistent design quality across multiple concurrent projects in Care Management and Utilization Management feature areas
• Optimize team workflows to increase design throughput and reduce time-to-test and time-to-delivery
• Navigate roadmap changes and ambiguity, helping the team stay productive despite shifting priorities
• Facilitate team rituals including weekly team meetings and twice-weekly critique sessions
• Coach the team to navigate their collaborations with product management independently, while stepping in to remove blockers that require your seniority
• Partner with Product on the shared product development lifecycle, from discovery through design and into build

Director of UX

• Design & Research
• Lead design for complex enterprise healthcare applications serving multiple user roles — clinicians, coordinators, administrators, and patients
• Partner with our UX Research team to plan and conduct user interviews, usability tests, and observational studies; translate findings into design direction
• Prototype at appropriate fidelity — from rough concept sketches to high-fidelity, dev-ready specs — depending on what the team needs to learn next
• Contribute to and help maintain design systems that ensure consistency and accessibility across the product
• Navigate the regulatory and compliance constraints of healthcare (HIPAA, clinical workflows, enterprise security, accessibility) while keeping the user at the center
• Collaboration & Influence
• Build working relationships with product managers, engineering leads, and client stakeholders — and manage those relationships with confidence, not just compliance
• Present design concepts and research findings to client leadership; frame design rationale in terms of user impact and business outcomes
• Give and receive specific, actionable critique in a team that treats feedback as a normal, ongoing practice
• Push back on briefs that haven't been thought through — and bring a reframe alongside the pushback
• Practice & Culture
• Contribute to the evolution of our team's methods, processes, and shared standards — identifying gaps and proposing improvements
• Experiment with AI-assisted design and research tools thoughtfully and share what you learn with the team
• Mentor and support junior designers as the team grows

Senior UX Designer

• Design and execute user research studies independently — selecting appropriate methods for the question, the timeline, and the constraints of each project
• Lead qualitative methods including in-depth interviews, contextual inquiry, observational studies, diary studies, and moderated usability testing
• Contribute to quantitative and mixed-methods work including surveys, unmoderated testing, and integration of behavioral analytics
• Manage the operational realities of running research: participant recruitment and screening, consent processes, scheduling, note-taking protocols, and data management
• Synthesize findings from individual studies into clear, actionable insights — not just summaries, but conclusions the team can act on
• Create research deliverables (personas, journey maps, research reports, insight repositories) that communicate findings effectively to non-researcher audiences
• Present findings to product and engineering partners and, when appropriate, to client leadership — translating user behavior into product and business implications
• Contribute to the team's shared research repository so past findings are accessible and reusable across projects
• Partner closely with designers to connect research insights to design direction — staying engaged through how findings get applied, not just handing off a report
• Collaborate with product managers to ensure research is integrated into roadmap planning and prioritization
• Advocate for users in cross-functional discussions — representing what users actually need, especially when that's in tension with what stakeholders assume
• Push back on briefs that haven't been sufficiently defined, and propose better research questions alongside the pushback
• Stay current with research methods, tools, and AI-assisted approaches; share relevant learnings with the team
• Support junior researchers and designers in how to work with users more effectively
• Contribute to the evolution of team research practices, templates, and norms

Senior UX Researcher

Backend Engineer

• Design, build and maintain efficient, reusable, and reliable Golang code
• Proactively designing & implementing innovative applications using GoLang
• Work with team on new ideas, best practices, and strategies for the development of given applications
• Identify and solve bottlenecks and bugs
• Help maintain code quality, organization, and automatization
• Care about quality and delivering high-quality code, with various levels of automated tests (unit, integration, performance, and security)
• Support with Scrum / Agile software development approach (e.g., sprint, standups, retros, planning, pointing, grooming, etc.)
• As a Senior team member, you will be expected to actively participate in our hiring processes by serving on interview panels for future roles across the company.

Senior Golang Engineer

Business Analyst

• Support the vision and strategy laid out by the Product Manager
• Work closely with the Product Manager and SMEs to maintain Product Backlog
• Partners with driving out design and validating clinical workflow and data interfaces
• Partner with the team on driving out technical design, estimates, and the delivery
• Requirements elicitation, documenting and management (functional, non-functional, quality attributes), constructing workflow charts and diagrams
• Develop clear User Stories that correspond to DoR
• Participate in UAT

Senior Business Analyst – Configuration Manager

• Design, develop, and deploy robust microservices-based applications, applying a modular approach to ensure long-term maintainability and scalability.
• Architect and develop RESTful APIs to facilitate seamless communication between frontend and backend components, as well as necessary integrations with third-party systems.
• Manage project builds and dependencies efficiently using Gradle.
• Collaborate effectively within a team environment to deliver efficient, maintainable, and high-quality code.
• Apply strong problem-solving and analytical skills to address technical challenges and optimize system performance.
• Ensure compliance with HIPAA regulations and adhere to best practices for securing patient health information (PHI) throughout the development lifecycle.

Senior Java Developer

Application Engineer

• Take responsibility for both feature technical solution delivery and engineering team's daily development progress.
• Collaborate closely and productively with cross functional Leads, product Manager, scrum master, and Engineering team to prioritize work.
• Partner with the Engineering Manager, Product Manager and Scrum Master to maintain a healthy, well-refined backlog.
• Work closely with Engineering team in resolving the technical challenges, educating team on overall system architecture.
• Advocate for clean, maintainable code and sound software design.